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1.
How do I make a reservation? |
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Our reservation process is
very simple and allows you to book real time availability.
Select or enter the desired country, city, dates of arrival and
departure and number of adults. Click Search Available Hotels
and a choice of hotels will be displayed on screen showing star
rating; prices from; and a short description. To get more
information on any hotel click on Hotel Info button. Photos,
information, location, amenities will display.
When you have selected
your desired hotel and room type, the Book it! button will take
you to a Secure Reservation Form. You must review your
reservation and complete the required field. Please ensure you
have entered your contact information correctly. When all
information is complete, press the "Reserve my hotel
now" button once and your reservation will be processed
instantly. Your credit card will be debited and you will receive
an email confirmation.
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2.
Can I make the reservation by phone? |
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UK:
0871 871 3222
Europe: 353
21 451 8987
USA: 1888
203 9319 |
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3.
How is my reservation confirmed? |
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When you press
"Reserve my hotel now" button, an automated technical
chain of events is triggered. The room(s) is taken from
allocation on our availability database; the hotel is faxed with
your reservation; you are sent a confirmation email and your
credit card is debited - all within seconds of making the
reservation.
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4.
Will the hotel confirm to me directly? |
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www.Advanced Hotel Search
offer a hotel reservation service whereby we have allotments of
rooms within an availability database. This means that the
management of these rooms is through us. Please do NOT contact
the hotel directly as your room has been reserved through
ourselves and many hotels only update guest details a few days
prior to arrival. If you have any concerns regarding your
reservation please contact customerservice@advanced-hotelsearch.com
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5.
Is it safe to use my credit card? |
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Yes it is perfectly safe
to use your credit card - Advanced Hotel Search uses secure
socket layers, encryption techniques and firewalls to safeguard
all of your personal information.
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6.
What happens to my personal information? |
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This information is
collected within a secure environment and is necessary in order
to process your hotel reservation. Your name, email address,
physical address, phone and fax number, and credit card number
are necessary to ensure we are able to make and confirm your
reservation. We do not share this personal information with
outside parties except as necessary to complete your hotel
reservation
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7.
You have a guarantee policy - what does this mean? |
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As part of our commitment
to you our customer, we are so confident in our prices that we
guarantee you that we will either match or refund you the full
price difference if you find the same room type cheaper
elsewhere on the internet.
Guarantee Policy
Advanced Hotel Search.com guarantee the lowest hotel room prices
available for reservations available on the internet. If any of
our customers find a lower rate we will refund the full price
difference. When you are offered a lower rate for exactly the
same product through another website, the difference in price
will be refunded if you inform the customer service department
of Advanced Hotel Search within 24 hours of making your hotel
reservation with Advanced Hotel Search.
Terms and conditions
The Guarantee refund is available to all customers who purchase
one or more room nights from Advanced Hotel Search and finds a
lower total rate for the same hotel and the same dates from any
other internet source within 24 hours following the customer's
purchase on Advanced Hotel Search.
Total Rate means the rate paid. If a customer purchases a hotel
room and the price is inclusive of breakfast and taxes, then a
refund for finding a hotel room exclusive of these extra at a
cheaper rate will not apply.
All requests for refund will be made in writing by emailing guarantee@onlinehotel-res.com
within 24 hours of making the reservation. The application must
provide customer name, itinerary and confirmation number
together proof of cheaper price, for example, website address,
screen shot or any other document which will validate the
application. Advanced Hotel Search customer service department
will verify the application within 3 working days and confirm to
customer. Payment will be refunded to credit card which was used
to make the reservation within 10 working days.
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8.
What is the cancellation policy? |
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All cancellations and
changes made to your reservation up to 6pm on date of arrival
will incur a charge of $10. All cancellations and changes made
to your reservation after 6pm on the arrival date of your
reservation mean that your payment will not be refunded.
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9.
How do I cancel? |
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To cancel your hotel
reservation, just refer to your confirmation e-mail. This e-mail
contains your Itinerary number as well as a URL that links you
to our cancellation web page. Click on the cancellation link
within the confirmation e-mail or type its URL into your
browser. This brings you directly to our cancellation web page.
You then enter Itinerary Number; Confirmation Number and email
address - press Cancel this Reservation button and your
cancellation confirmation will be emailed to you almost
instantly.
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10.
Is breakfast included? |
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Most of our discounted
rates include breakfast in Europe. In the USA breakfast is
normally not included. Each property states what is included in
the price.
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11.
Is the room rate per person or per night? |
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The rate is always
displayed by room per night.
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12.
Will the hotel have an ensuite? |
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All of our properties are
fully equipped with ensuite unless otherwise specified.
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13.
Can there be more than two adults in the room? |
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Many hotels will allow
additional adults and/or children to stay in rooms at a charge.
This may be listed in hotel information page. Most hotels have a
limit as to how many people stay in a room so please ensure your
reservation correctly reflects the number of people staying.
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14.
Can my children stay with me for free? |
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Usually children under 12
years of age stay for free in their parent's room, however, age
requirements differ from hotel to hotel; country to country and
city to city. This information may be contained in the hotels
information page, if not, please check prior to confirming your
reservation by emailing customerservice@advanced-hotelsearch.com.
Please note some hotel rooms are not large enough to include
children, therefore you must email this request to us.
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15.
Are cots/rollaway beds available? |
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Most hotels offer
cots/rollaway beds for a nominal fee - many rooms have
restrictions. If you require a cot or rollaway bed, please
include this under Specific Requirements on the Secure
Reservation Form.
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16.
What types of rooms are available? |
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Single room: 1 single bed
for 1 person.
Double room: 1 double bed for 2 people.
Twin room: 2 single beds for 2 people.
Triple room: Beds for 3 people.
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17.
What type of facilities are available? |
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Hotel facilities are
described in the Hotel Info section together with specific
information on services.
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18.
What are the directions to the hotel? |
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These may be contained in
the Hotel Information page - generally the area is defined and
distance from airport/city center specified.
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19.
Is there a shuttle bus? |
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Many hotels offer shuttle
bus service to/from the airport. This will be detailed on the
Hotel Information page. If this service is offered, there is
usually a charge payable directly on the bus.
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