Things to Consider before you Book.....

Reserve in advance! Quoted rates are usually only snapshots for reservations made on a given day and these rates may change, according to availability, level of bookings and other factors. Be responsible and cancel your reservation if you have a change of plan.

Questions & Answers

Do I need to pay the entire booking price up front?

No. For the majority of our locations UK Car Hire only require a small booking deposit, you pay the remainder upon arrival at the desk of the relevant supplier .

I can't open my VOUCHER

If you cannot open your voucher, please copy the voucher link provided in the email into the address bar of your browser and press enter.

What documentation do I need on collection of car?

On collection of your vehicle you need:
- your rental voucher (which you will have received by email when your reservation was confirmed),
- A full valid driver's licence held for a minimum of 2 years and
- a major credit card in the driver's name.
An International driving licence/permit is only acceptable as supplimentary ID when supplied with a licence from your country of permanent residence.

Please note: UK Car Hire is not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle.

UK Car Hire can not be held responsible for rentals rejected if you do not present your voucher at rental desk. You must retain all your rental documents if you have a query regarding your reservation.

Where is my voucher?

Vouchers are sent to the email address provided online at the time of reservation. The usual delivery time is 2 business days. If you have made a reservation and do not have your rental voucher, please check all spam/bulk folders of your email. If you still can not locate your voucher, please contact us and we will reissue the voucher to you.

What is the excess (liability) on my rental?

When booked online, Collision Damage Waiver Insurance is included in the rental rate. In the event of the car being damaged the driver is responsible for the insurance excess only. Please consult the Rental Conditions for more information.

Excess: This is the maximum amount you are liable for in the event of the vehicle being damaged or stolen while on hire.

Do I Need to Buy their Coverages, Insurance or Damage Waivers at the Counter?

You may be offered additional insurances (e.g. Personal Accident Insurance) at the time of arrival, however these are entirely optional.

What is UK Car Hire's cancellation policy?

All cancellations must be made by e-mail and will only take effect from the date the e-mail or fax is received by UK Car Hire.

Cancellation Charges

More than 24 hours notice (Business Hours)
We will refund all charges except the non-refundable administration fee (Apprx. $10) to the credit card number which was supplied for the booking.

Less than 24 hours notice
If you did not follow our cancellation procedure, all monies transacted on the supplied credit card shall be retained.

No Show
Should your rental be a no-show (i.e. you did not collect the vehicle and did not follow our cancellation procedure), all monies transacted on the supplied credit card shall be retained.

What do I do in the event of an accident?

Please contact the office from which you hired the vehicle. You will find the contact information on your voucher and/or your rental agreement.
The renter will be required to inform the rental agent immediately of any accident.
The renter must take the following measures:

- Obtain complete details of the persons involved in the accident as well as of any possible witnesses.
- Immediately provide the rental agent with all the details regarding the accident, which may be of use.
- Immediately notify the authorities if the third party should be investigated or in the event of injured persons.
- Do not leave the vehicle without taking correct measures to protect and safeguard it.

PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION OR LOST RENTAL TIME IF VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT.

Unlimited Mileage?

All of the companies we deal with offer unlimited mileage. This may vary in Australia, according to collection location.

Fuel Charges

Fuel policies vary from rental company to company. Check this with staff upon vehicle pick up.

Airport Surcharges

These vary from country to country and are usually included in the rate. Please check the rental conditions for further information.

Minimum Age Policies will Differ

These will differ from country to country. Surcharges/restrictions may apply for drivers aged 20-25 and 70-75 years. The main driver will need a valid drivers licence and major credit card in the same name. Please check the rental conditions for further information.

Do I Need a Major Credit Card?

Yes, all of our rental car agencies accept only major credit cards and do NOT accept debit cards or cash.

Check Out the Condition of your Car

It's a good idea to inspect the vehicle prior to leaving the rental depot. Any damage or unusual dents/scratches should be noted on the contract before you drive away. Go back to the rental office if need be to have this acknowledged in writing. Some companies may enforce a hard line policy regarding this.

Can I Let Someone Else Drive the Rental Car?

In most cases, you will need to list additional drivers on your contract at the time of pick up.

Unused days

No refunds are issued on unused rental days. Do not plan to book for the longest possible period and return early. If you find you need to keep your rental vehicle longer than planned, extensions can be done quickly
and easily over the telephone.

Child Safety & Booster Seats

are usually available. Most car companies offer child safety and booster seats. Since there may be limited availability on these you should reserve these well in advance with our reservations department.

You can't Reserve a Specific Car Type

When you reserve, you are holding down a Car within a CAR GROUP, not necessarily a specific make or model.

Beware of the 24 Hour Clock !

Beware of the 24 Hour Clock ! When obtaining your car rental quote be aware of the "24 hour clock rate". This means if you rent your car on Wednesday and return it on Thursday, you are charged for one day only if you return it within 24 hrs.