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Please
note:
We
will not accept the return of special ordered parts or parts that are not
found on our website (for example- parts that we special order for you.)
In
the event that a return is the result of an error of our company or
website we will issue a full credit and call tag or return label for
pickup of the parts to be returned to our facility.
Within
14 days of receipt of your shipment, you may request to return any of the
following items for a refund:
Any
item that has been unopened.
Any item
received with missing parts or components
Any
item that is defective or damaged
Any
other item in new condition with original packaging and accessories
Freight
must be prepaid to return destination; we will not accept COD shipments.
Mandatory
Return Procedure
A
Return Authorization Number (RA) is required for any return. To request a
Return Authorization Number you may call our Returns Dept at 1-866-308-9055
(Mon-Fri) from
9am-8pm (CST) and Saturday from 10am-5pm (CST) or, you may contact us by
e-mail at twilson@hitchfinder.com.
You may also be issued a Return Authorization Number by completing the
form found at the “Return
Request” link at the bottom of this page.
Any
package returned without a Return Authorization Number (RA) will not be
accepted or credited.
Once
you have received your Return Authorization Number place this number
clearly on two sides of the exterior of your box that you are returning to
us (the RA number is used to reconcile the package that you are sending to
us with your claim). Please indicate the reason for your return of the
product inside the box with the part to be returned. Include the packing
slip and wrap the package securely.
If
you do not have your packing slip, please indicate the order number or the
e-mail address and name of person who placed the order, along with the
reason for your return on a separate piece of paper, and send the package
the address below.
For
your protection, we recommend that you use UPS or Insured Parcel Post for
shipment.
Unless
advised otherwise, send the package to:
Hitchfinder.com
Attn:
Returns Dept.
916
113th St. Suite B
Arlington,
TX 76011
All
return items must be securely packed and shipped to the address indicated
in the Return Authorization. Include a printed copy of the RA that you
received in response to your request.
Products
that show clear evidence of use will not be accepted for refund.
Refunds
and Restocking fees
Please
note: a 15% re-stocking fee will be applied to any return that is not an
error of our company or website.
We
will refund to the original purchaser, less a 15% restocking fee, for most
items if returned with the original box, packaging, all manuals and
accessories within 14 days of receipt. Proof of purchase is required for
all refunds or exchanges and merchandise must be in new condition,
including the original box, packaging, all manuals and accessories. The
value of missing items and/or damaged items will be deducted from the
credit amount of a return. Shipping/Handling costs are not refundable. It
is the original purchaser’s responsibility to ensure that returns are
adequately packaged, insured, and tracked. All shipping costs are the
responsibility of you the customer.
We
will notify you via e-mail of your refund once we have received and
processed the returned item. You can expect a refund within 14 business
days of our receipt of the product in question. Refunds will be in the
same form previously accepted for payment.
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