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I Have a Problem, Now What? Take Action!

  • Try to resolve the dispute with the merchant directly
  • Take your complaint up with the Better Business Bureau
  • Report the fraud to the proper authorities




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Home / Privacy / Shopping / Tips / Check Policies and Keep Records

Check Policies and Keep Records

  1. Check company policies.
    • Before you purchase online check the return and cancellation policy, delivery time, warranty information and check the final cost, including the shipping. Print out this information in case you need it later.
  2. Print and keep information for your records.
    • Print out the order form with your purchases and confirmation numbers in case there is a dispute later or the products are not delivered.
    • Online purchases are protected under the federal Mail/Telephone Order Merchandise Rule (unless the site says otherwise merchandise should be delivered to you within 30 days.)
  3. Look out for unauthorized charges - Regularly check your checking and credit card accounts to ensure that there are no errors or unauthorized charges.
  4. Understand your responsibilities if your credit card information is used fraudulently.
 
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