CHECK IN TIME - Check in time begins at 4:00 p.m. EST. While we make every effort to have your cabin ready promptly, during peak season, there
may be a slight delay and your patience is appreciated. Check out time is 11:00 a.m. EST. No exceptions, please. An additional night stay may be charged for late check outs.
LOCK BOXES/KEYS - On the day of your arrival, you may call our office
at 1-800-532-7845 between 4:00 p.m. and 10:00 p.m. EST to get the lock box code
for your cabin. The key will be inside the lock box. The key MUST remain in
the lock box at all times when not in use. There is a $100 fine if the key is
not found in the lock box and guests may incur additional service call charges
if maintenance personnel are unable to enter the cabin because the key was not
in the lock box.
PAYMENT
- For reservations made by credit card, 50% of your total
stay is charged to your card the day the reservation is made. The remaining
50% is automatically charged to your card 10 days prior to your arrival. DO
NOT mail a check as payment for your balance due. APG does not accept personal
checks. If you want to use a different credit card for the final payment, you
must contact our office prior to the date the balance is due.
- If you made reservations by allowing APG to directly debit your checking account and you
did not pay the full balance at the time the reservation was made, we will transfer
the final payment of your stay 10 days prior to your scheduled arrival day.
- No portion of your payment is held in escrow.
CANCELLATIONS - All reservations are subject to a $30 non-refundable
processing fee. Cancellations made 30 days or less in advance of the scheduled
arrival date will receive credit in the form of an Inventory Reservation Certificate,
less a $25 administrative fee. The certificate is good for one year from the
scheduled arrival date and can only be used for the cabin originally reserved.
Cancellations made 30 days or less in advance of a holiday or peak season reservation
will receive credit in the form of an Inventory Reservation Certificate, less
a $100 administrative fee. Changes in arrival dates are allowed subject to availability,
more than 14 days in advance of the scheduled arrival date. There is a $25 administrative
fee for all cancellations or changes. No changes are allowed within 14 days of your arrival. Holidays
require 30 days notice for changes in dates and units. You may upgrade to a
larger unit, subject to availability, any time prior to check-in. There is no
fee to upgrade to a larger cabin. Downgrading to a smaller cabin is permitted
if guests notify our office more than 7 days prior to their scheduled arrival
date. There is a $25 fee to downgrade to a smaller or different cabin.
REFUNDS - All our properties are privately owned. Descriptions, bed
sizes, amenities and names of cabins are subject to change without notice. Your
cabin/chalet will be inspected prior to your arrival to ensure that all equipment
is in good working order. In the event of a mechanical failure, we will make
every effort to have all reported malfunctions corrected as promptly as possible.
Neither the rental company nor the property owner will be obligated to give
replacements or refunds in the event of failure or absence of any item, or for
any public utility including television service. No refunds will be given due
to early departure. This includes departures due to inclement weather. You are
responsible for the entire booking once your reservation has been made.
SPECIAL PROMOTIONS - Occasionally APG offers special discount promotions.
If you book a reservation under the terms of a promotion, you will not be
eligible for any type of cancellation compensation that you may have been
eligible to receive if you had booked the reservation at the regular rate per night.
NO STUDENT GROUPS OR HOUSE PARTIES OF ANY KIND - If guests are found
to be having a party in any of our units, everyone will be asked to vacate the
premises. No refunds will be given.
PETS - Most of our cabins do not allow pets. If a pet is found in
any of our units that do not allow pets, a cleaning fee of $150 will be assessed.
MAXIMUM OCCUPANCY - Local fire codes have established maximums for
all units. Please adhere to these maximums.
FINANCIAL RESPONSIBILITY - Guests assume full responsibility for
all damages, excessive cleaning charges, or any missing items including linens
and towels. Please read the departure instructions in the unit. If these procedures
are not followed an excessive cleaning fee will be charged.
HOT TUBS AND COVERS - Hot tubs will be inspected after each rental.
If any items such as food, alcohol, soaps or bath products, etc. are found in
the hot tub, you will be charged an excessive cleaning fee of $150. Damage to
any cover will result in a $350 charge. Covers should remain on the hot tub
at all times when not in use. Children under the age of 16, pregnant women and persons
with heart conditions or skin sensitivities should not use the hot tubs.
FIREPLACES - From May through October 1, fireplaces are NOT to be
used. Please adhere to this policy. If you are staying with us during the time
when fireplaces may be used, please be aware that we do not supply firewood.
This is the guests' responsibility. Many of our cabins have gas logs with timers.
Please read the instructions carefully before using these fireplaces.
DRIVING CONDITIONS - Mountain roads can be tough at any time of the
year. We do not guarantee any road surface conditions. Most roads in our area
are well maintained, but they are curvy and steep. Some units may have gravel drives
or roads. While these roads are routinely maintained, they may be bumpy at times.
In the late fall, winter, and early spring it is not uncommon to occasionally
have hazardous road conditions. It is strongly recommended that all guests during
these seasons have four-wheel drive and/or chains. Winter road conditions and
maintenance are not guaranteed. We do not refund due to road conditions. You
are responsible for your transportation. We cannot provide any transportation
for guests nor are we responsible for any towing charges you may incur during
your stay.
EMERGENCY NUMBER - You will find the after hours emergency number
on your confirmation letter and it is also posted in your cabin. THIS NUMBER
IS FOR EMERGENCIES ONLY. Examples of emergencies are: no heat, smell gas, no
water, etc. We have an answering machine in our office to report other maintenance
issues such as, problems with satellite TV, gas fireplace, hot tub, etc. Our
maintenance personnel check the answering machine first thing each morning and
will call you to schedule a visit that won't interfere with your plans.
CUSTOMER COMMENTS - We hope you enjoy your stay in the beautiful
Smoky Mountains. In our efforts to improve our service and reward our staff,
we welcome any comments you may have about your stay. Comments about individual
cabins will be passed along to the owners of the cabin.
