Free Shipping, 30-Day Returns & Buy-Back / Trade-Up Programs

Product Policy, Pricing Policy and Legal Notices

Pricing

MySolitaire is committed to providing our customers better value, quality, service and selection of jewelry from any other on-line or brick and mortar jeweler. Infrequently, some prices may be inadvertently mis-priced. While we make every effort to avoid these errors, these may occur. We reserve the right to correct these these errors and not honor the inaccurate prices

If the amount you have paid is higher you will be notified by phone or email. We will gladly issue a refund to you for these errors.

Due to fluctuating prices of metals, gems and diamonds MySolitaire also reserves the right to change the prices without notice. 

Availability:

All items are subject to availability. Infrequently, some products may not be available in time frame specified because of high demand. In this case a customer service representative will call you or email you. You will have the option to wait for the products, purchase another product or ask for refund on your purchase. We will be glad to honor any option you choose.

Products:

In accordance with FTC and industry standards MySolitaire states that the total diamond weight or total gemstone weight in our jewelry may vary +/- 0.05 carats from stated weight. MySolitaire also states that Metal Weight may vary +/- 5%.

Product images are not of actual size. Some details on the product might differ between your computer screen and real life as each monitor is set differently and detailing, color & size may vary slightly.

All dimensions displayed on our are provided by manufacturers prior to the product being finished. This may lead to some variation in the dimensions.

Average Color, Clarity, etc., are calculated based on the average of multiple diamonds in each jewelry.

Ring Resizing

If the ring you buy from MySolitaire does not fit your size, please send it back to us within 45 days following the shipment date. We will resize and ship it back to you in approximately 10-14 days. This service is free of charge. As some of the ring designs may be damaged by resizing, please contact customer service at 1-866-MySolitaire for resizing confirmation.
 

Special Orders/Requests:

If you are unable to find the diamond, gemstone or jewelry you are looking for make sure to email customer service at customerservice@mysolitaire.com , call 1-866-MySolitaire or use the Make a Request function on the website. 

We can offer customization on almost all our products. For example you love a engagement ring design but we only offer a Platinum setting, you can request for that setting to be custom made for you in 18K White or 18K Yellow Gold. To place a custom order email customerservice@mysolitaire.com or call 1-866-MySolitaire.

We also provide engraving on certain products upon special requests. Custom orders and engraved orders will not have the 30 day return policy applied to them. These products cannot be returned.

Our Position on Conflict Diamonds:

MySolitaire believes in doing business the correct way. We fully support the Kimberly Process signed by the US government to regulate trading of Conflict Diamonds. Each one of our diamond sources obtains diamonds from legitimate sources and complies with the Kimberly Process. In short MySolitaire does not sell any conflict diamonds.

Legal Notices:

MySolitaire under no circumstances be liable for any incidental, indirect, special, or consequential damages of any kind. This applies to all forms of action, whether in contract, tort (including negligence), product liability, or otherwise.

Contact:
Please send us your questions or suggestions at customerservice@mysolitaire.com or call 866-697-6548.