|
Free Shipping, 30-Day Returns & Buy-Back / Trade-Up Programs
My Solitaire's fine diamonds and timeless jewelry should meet
or exceed your expectations. However, if you are not completely
satisfied, we are pleased to offer a thirty (30) day return policy on
all purchases.
To return or exchange an item, simply:
1.Call My Solitaire customer service at (866) MYSOLITAIRE
(697-6548) to
obtain a return authorization number.
2. Complete the return form provided with the original packing
materials.
3. Secure your item(s) and all the original packing materials,
including My Solitaire return form, packing slip and the
diamond certificate if appropriate, in a plainly wrapped cardboard box
(the post office has these available if you do not).
4. Send the package by Fedex if the value of the items
being returned is less than $500. If the item being returned is
more than $500 Priority Registered Mail
is the safest way to ship high-value items as FedEx and UPS will not
insure goods over $500. For your protection, please
insure the package for the full amount of the invoice plus
shipping charges. For returns of
over
$500 from outside the
US,
please contact a 3rd party insurance company to arrange coverage.
Also request a return receipt to ensure the shipment is tracked.*
*My Solitaire is not responsible for items lost or damaged while
shipping.
5. Clearly print your name and address on the outside of the
package in the return area.
Mail the package to:
My Sol
Returns Dept
62 West, 47th
Street #1409
New York,
NY 10036
Please be careful: You should NOT write My Solitaire, jewelry, diamonds
or other luxury-related words anywhere on the package, as this invites
possible theft of the package.
Condition of Return
Returns are simple, but are subject to certain rules:
1. Packages
without a return authorization number will not be accepted for refund.
2. The
item MUST be received at My Solitaire WITHIN THIRTY(30) DAYS from the
date of shipment of the order from My Solitaire. Any items received
after (thirty) 30 days from the shipment date will not be accepted for
refund.
3. Each
item must be returned in the same condition as it was sent, unworn and
undamaged. Damaged goods due to client negligence will not be accepted
for refund.
4.
If the item is a diamond, the original gemological laboratory
certificate that was issued with the diamond needs to be returned as
well. This is very important. The diamond certificate has a $200
replacement fee. If the certificate is not returned, the cost of
replacing it will be charged.
5. If
the item is a gift, it is important that the authorization number be
written on the My Solitaire address label. As with any purchase, the
gift recipient may exchange the item. Additional Notes
1. In
any case, the Ring you got from My Solitaire can not fit your size,
please send it back to us within 30 days from the invoice date.
We will resize it approximately within 10-14 business days, and this
service is absolutely free of charge* (*However, the customer has to
absorb all the shipping charges except the resizing as a result of My
Solitaire’s error). As some of the designs' resizing may damage the
rings, please contact 1-866-MYSOLITAIRE for resizing confirmation.
2. All products bought through Make an Offer cannot be refunded
unless there is an error on behalf of My Solitaire
3. Custom
or special orders, personalized and engraved items cannot be refunded
unless there is an error on behalf of My Solitaire
4. My
Solitaire will refund the full cost of the item EXCLUDING shipping,
handling and insurance charges. My Solitaire will refund shipping and
handling costs only if the return is a result of My Solitaire's error.
Refunds will be made in the same form as the original purchase.
5. If an item is returned due to error in shipping address entered by the customer, an additional $29.95 will be charged. If the package shipping address has to be changed after shipping then MySolitaire will charge an extra $19.95 for the shipment. Any orders not accepted by the customer upon delivery will be charged $19.95 for the return shipping costs. Return Time
All
requests will be processed after our laboratory inspects and verifies
the condition of the item. Returns take approximately five to seven business days
to process upon receipt of the item.
Again, please return every item WITHIN 30 DAYS FOLLOWING THE INVOICE
DATE with all of its original materials. If you have any questions,
contact one of our customer service representatives.
Click here for a printable
version of the return form.
|
Call our Engagement Rings, Diamonds and Jewelry Consultants at 866-697-6548
