- Quick Reservations
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Call our reservation hotline from 9am - 10pm CET +48 228 209 228
UK callers, you can call us for 10p per minute on: 0871 733 3032
From the U.S.A. call Toll Free 1-866-387-6420
Last Minute (arrivals today only) +34 93 302 1266 
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- Faq
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- “What time is check-in and check-out?"
- 13:00 check-in to apartment and 11:00 check out from apartment. If you arrive at office before 13:00 all formalities can be settled right away and you may store your bags there until 13:00, or until a further moment when you wish to check-in to the apartment. On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival. If you have a later departure time of your plane, train etc. you are welcome to leave your luggage in the office between 11:00 and 20:00. The apartment unfortunately must be vacated at 11:00, due to following arrivals.
- "Is the Price per Apartment or per person?"
- In general it is per apartment, although if it is over a certain amount of people we will charge per person.
- "Do all apartments have double beds?"
- Most apartments have double beds or a set of singles that can be pushed together to create a double bed.
- "Is breakfast included?"
- No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in their area.
- "Is there a lift?"
- Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.
- "Are the apartments safe?"
- Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city.
- "Can I bring a pet?"
- No, sorry no pets allowed
- "How many people can share 1 apartment?"
- Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8, Superior apartments: 11.
- "How do I pay?"
- To confirm a booking our reservations center will ask for credit card details. A small prepayment (typically 15% of the booking) will be taken to confirm your reservation. The remainder will be due upon arrival to the apartment and you will be specifically notified in your voucher what payment policies apply. In order to use bank transfer, please ask for bank details.
- "What does the check-in look like?"
- Your voucher will specify exact instructions to follow. For certain apartments you will be asked to just make your way to our office, open 9:00-20:00 Mon-Fr and 9:00-18:00 weekends and most holidays. Outside office hours Guests are asked to phone 30 min. before reaching office so that one of our representatives can make his way to meet you. There, you are asked to fill in our Guest form, facilitate the payment. We provide you with your keys and a map. On the guest form you are asked to fill in your cc details. By doing this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for not returning keys (which will result in a charge of 20 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to carry out unnecessary duties (15 euro per hour including traveling). If you do not wish your card to be used for this purpose, you are asked to pay a cash deposit of 150 euro (exclusive apartments 300 euro) which will be refunded by appointment when you leave. Other apartments will always require the 30 min. advance call. In these cases, you would be meeting the landlord at the apartment.
- "How can I make my reservation with minimum delay?"
- Send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.
- "How do I secure my booking?"
- Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will ask you for your credit card number and expiry date. Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details, safe link. These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours.
- "How long has your company existed?"
- In early summer 2000 the company was founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services all throughout Europe and are experienced to make your stay safe and pleasurable.
- "Do I get fresh towels and soap?"
- Yes, and much more.
- "Are there any additional fees?"
- a.The only cumpulsory fee we charge is a 25 euro final cleaning fee.
- b.Other additional fees will apply only if you have a SPECIAL REQUEST, such as an additional bed or a baby cot (20 euro transport charge). Extra services include also mobile phone rental, a food welcome pack, cava, or flowers. All of these are arranged only on request and are subject to approval. For more details please read /services.htm.
- c.Groups of 6 or more will be charged a security deposit of 50 euro/person.
- d.If you cancel a confirmed booking charges will apply according to our cancellation policy included in all Confirmations, also at the bottom of this page.
- e.Change in your confirmed reservation such as reduction of
number of guests or of number of nights, will be subject to a 20 euro
administration fee.
- CANCELLATION POLICY
- We cannot be responsible for bad weather, illness, changes in travel plans or
travel delays. In the case that confirmed booking had been made and our clients
fail to inform us about their decision to cancel their stay in our apartments prior
to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited automatically from your credit card.
- WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!!
- Bookings for 1 or 2 apartments for less than 3 weeks
Cancellation more than 30 days prior to arrival: 20 euro (admin fee)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
- Bookings for more than 2 apartments or for more than 3 weeks
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
- In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.
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