Welcome to Customer Care at Gtahotels.com

1. From the homepage, select the country in which your destination is located. A list of cities in which properties are available will then automatically display in the “City” drop down box.

2. Select your city from the “City” drop down box.

3. Select your check-in and check-out dates using either the drop down boxes or the calendar icons provided. Please note than instead of selecting a check-out date, you may also select the number of nights for your stay.

4. For each room you are booking, select the type of room you wish to book using the “Select Room Type” drop down menu. The number of occupants (adults plus children aged 2 and up) who can be accommodated by each room type is indicated.

5. Using the drop-down box provided, indicate the number of children aged 2-12 in each room.

6. If any infants (individuals up to 2 years of age) are to stay in a room, please indicate the appropriate number of baby cots required using the drop down box provided.

7. What room type should I book?

1 person	Single room	1 single bed
2 persons	Double room	1 double bed
2 persons	Twin room		2 single beds
3 persons	Triple room	1 Double bed & 1 single bed or rollaway bed or sofa bed
3 persons	Triple room	3 single beds or 2 single plus rollaway or sofa bed

To select your hotel using more criteria than those provided by the simple search, click the Advanced Search Link at the bottom of the search box on the homepage.
In addition to those criteria provided by the Simple Search, the Advanced Search function allows to refine your search using the following additional criteria,

1. Location: Use the drop down box provided to choose the specific location or area within the city to which you wish to confine your search.

2. Star rating: Select the minimum star rating desired.

3. Amenities: Using the check boxes provided, you may limit your search only to those hotels which provide certain amenities.

The search by address function allows you to search for hotels near a given address. Simply enter the address near which you are looking for hotels, and specify the distance within which you wish to confine the search.

If you find that there are no hotels available within the distance you specified, you may wish to widen the search area by choosing a larger search radius.

Once you have clicked the submit button on the search page, a list of available hotels matching your criteria will display on the Search Results page. You may sort the order in which hotels are displayed by price or by star rating.

For each available hotel, the Search Results page will display the following:

• The name of the hotel.
• The hotel star rating.
• The hotel’s location within the city.
• An enlargeable photo of the hotel.
• A brief description of the hotel.
• The daily rate for each room, for each day of your stay.
• Amenities symbols for available hotel amenities.

From the search results page, you can do the following:

• Sort the order in which available hotels are displayed
• See hotel details - just click on the hotel name or click the hotel details link
• Book a hotel - click the “Book It” link for the hotel you wish to book
• Restart your search - use the search box in the upper left margin.
• Refine your search - use the search box in the middle left margin

Clicking the hotel details link from the Search Results page will take you to the Hotel Overview page. This page provides an overall description of the hotel, as well as general information on location, amenities, and policies.

What you can do from the hotel overview page:

• Make a reservation at the hotel:
Click the “Book It” link at the top
• Map the location of a hotel:
Click the “MAP IT” link on the overview page
• Search availability at the hotel for another set of dates:
Use the “Check Availability” search box in the upper left margin.
• Get information on amenities available:
Click the Amenities tab at the top
• Get descriptions and photos of available room types:
Click the Rooms tab at the top
• Get information on hotel surroundings and nearby attractions:
Click the “Area Info” tab at the top
• Get information on transportation options available:
Click the Transportation tab at the top
• Get a detailed price breakdown for your stay, including total charges, taxes and fees:
Click the Rates and Charges tab at the top

From the Hotel Overview page, click the “MAP IT” link at the top to map the location of the hotel on an interactive map. The interactive map allows you to zoom in or out as necessary to get a different perspective of the hotel’s surroundings.

From the Area Info tab from any Hotel Details page, you will be taken to the Area Info page for your selected hotel. The Area Info page will provide the following information about the hotel’s location and its surroundings.

When you click the Amenities tab from any Hotel Details page, you will see a listing of all hotel amenities. You will also see a listing of standard room amenities included with all rooms.

When you click the Rooms tab from any Hotel Details page, you will see descriptions and photos of all available room types. You will also see a listing of room amenities available to each type of room.

When you click the transportation tab from any of the Hotel Details pages, you will see information on transportation options available to you at the hotel. You will also see information on transportation to and from the airport.

When you click the Rates & Charges tab from any Hotel Details page, you will see a detailed listing of rates and charges for all rooms you requested, as well as a breakdown of charges and fees for your entire stay.

Making a reservation on gtahotels.com requires that you first become a member of this website. Membership is free, and you do not have to make a reservation first to become a member. Membership allows you to review your reservations, save recent searches, and submit reviews of hotels you have stayed at. It also allows you to earn GTAdollars with each stay, and to be notified periodically of special hotel rates at your favorite destinations.

1. From any page, click the My Account tab at the top of the page, and then click the New Members link on the page. You will then be asked to select a Member ID and password. OR
2. When making a reservation on gtahotels.com for the first time, go to the New Member registration area and follow the instructions provided.

To become a member of gtahotels.com, you must first choose a member ID and a password. Your member ID must be a valid e-mail address. Your password can be any combination of letters or digits that is 6-8 characters long. Please note that both the member ID and password are case sensitive.

Simply click the My Bookings tab at the top the page. You will then be asked to sign in with your Member ID and password.

1. Click the “Book It” button from either the Search Results page or from any Hotel Details page for the hotel you wish to book.

2. Enter the information requested on the booking form. On this page you will enter guest and payment information – including credit card and cardholder information. You will also indicate any preferences or special requests on this page.

3. Click the “Continue” button at the bottom of the page. You will then be taken to the second page of the Booking Form

4. On the second page, review the details of your reservation and read important terms and conditions applying to your reservation. Check the box indicating that you have read and agree to all provisions of the Terms and Conditions, then click Submit.

Please note that if the bank which issued your credit card is part of the Verified by Visa or MasterCard SecureCode networks, you will be taken to a user authorization page before your reservation is confirmed. You are required to enter the user authorization information requested in order to complete your reservation.

If your payment is processed successfully, you will be taken to a confirmation page displaying your reservations information and your confirmation code. You will also be provided with a link to the Pre-paid Accommodations Voucher for your reservation. Please be sure to print your voucher, as some hotels may request it at the time of check-in.

When your reservation is confirmed, you will be provided a link to your Prepaid Accommodations Voucher. The voucher is a document showing that your prepaid accommodations have been booked and confirmed. We recommend that you print and keep this voucher as some hotels may ask you to present it at the time of check-in. The voucher also holds important reservations information, including your confirmation number; your hotel address and telephone number; and numbers to call in case of an emergency.

To review your reservations, click the Member’s Area tab at the top and login to your member pages with your member ID and password. You will then see a list of all your active, pending, and canceled reservations.

Please note that cancellations and changes can only be made as per gtahotel.com’s Cancellations and Changes Policy as put forth in our Terms and Conditions.

To cancel any reservation:
1. Display your reservations by following the instructions provided in “Reviewing your reservations” above.
2. Once your bookings are displayed, you may cancel any reservation simply by clicking the CANCEL button found in the far right section of the listing.

Please note that changes can only be made subject to availability, and in accordance with the Cancellations and Changes Policy
To change your reservation:
1. Display your reservations by following the instructions provided in “Review your reservations” above.
2. Click the CHANGE button found at the bottom of the reservation listing. You will then be directed to the Change Reservations page.
3. On the Change Reservations page, change dates and/or room types to suit your new accommodation requirements.
4. If there is availability matching the changes you have made, the new reservation will be re-priced. If total charges for the new reservation exceed those of the previous one, you will be directed to a payment page to pay for the difference. The new reservation will not be confirmed until payment has been completed.

For extra savings and incredible deals on vacations, holiday packages, and stays at some our best-loved establishments, click the Special Offers tab. These special limited-time offers let you take advantage of extra-low prices and/or complimentary services - such as free airport transportation, free guided tours, complimentary meals, etc. – at popular hotels in the hottest destinations.