ABOUT US

Thank you for visiting www.sweet-reflections.com. At Sweet Reflections, we are determined to provide the highest quality products and the best customer service experience possible.

Sweet Reflections has been proudly providing elegant custom-wrapped chocolates for individuals and businesses since 2001. Our custom designs are wrapped around some of the finest chocolates available such as Belgain Chocolate, Ghirardelli, Lindt and Hershey's.

We provide personalized service that allows you to provide input during every phase of your order - from product selection, personalization, design, production, and delivery.

With Sweet Reflections your order is our number one priority, and we treat it that way. We are located in Carlsbad, California, serving customers throughout the entire U.S.A.

Sweet Reflections, Inc.
6241 Yarrow Dr. Suite F Carlsbad, CA 92011
Tel: (760)476-0412
Fax: (760)476-0250
Email: info@sweet-reflections.com
Customer Service Hours: 9:00am - 5:00pm (Pacific Time) Monday - Friday

PAYMENT POLICY
We accept Visa, Mastercard and American Express. Or you may send a money order for the total amount of the order, including shipping, to the address above. Please allow an extra 2 weeks for us to process orders placed by money order.

RETURN POLICY FOR PERSONALIZED ITEMS
Personalized items, all chocolate and candy items, or orders made to order are non-refundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are non-refundable. If we made a printing error, the product will need to be returned to us. All requests for refunds must be communicated to us within 7 days of receiving the order. We will either reprint the customers order to their specifications, or refund their purchase price. If they pay with a credit card, we will "credit" their card for the amount of their purchase in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing your order. In an effort to provide the best quality product, we reserve the right to modify our wrapper designs at any time without notification. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

RETURN POLICY FOR NON-PERSONALIZED ITEMS
All requests for refunds must be communicated to us within 7 days of receiving the order. There is a 20% handling charge on all returns. Shipping charges are non-refundable. Your order must be returned in its originally boxed condition. Please contact us before doing so, so that we may give you return shipping instructions. If customers pay with a credit card, we will "credit" their card for the refund amount in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing an order. Defective products can be returned for replacement of the same exact product, without a restocking fee being assessed. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.