 |
|
TERMS AND CONDITIONS |
 |
- Preamble
- Go2Africa Ltd, Registration Number 1998/015392/07 ("Go2Africa") carries on business in
terms of the regulations of the Association of South African Travel Agents ("ASATA") and
provides clients (YOU/YOUR) with travel and/or other services as an agent for and on behalf
of principals and/or other agents engaged in or associated with the travel industry, including
inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of
air, land, sea or any other travel arrangements, products or services (collectively hereinafter
referred to as "the suppliers"). Go2Africa will provide, on request, the identity, terms and conditions
of the suppliers relevant to the service being provided for YOUR booking.
- Liability
- Go2Africa represents airlines, tour operators, service suppliers and other travel
organizations as an agent only and accordingly, on receipt by Go2Africa of any booking
(which booking shall be deemed to constitute your acceptance of these terms and conditions)
Go2Africa shall transmit any such booking to the supplier concerned and endeavour to secure
all reservations and arrangements timeously.
- All vouchers, receipts and tickets are issued subject to the terms and conditions specified
by the suppliers. Acceptance of the vouchers or tickets and/or utilising the services comprising
any Go2Africa tour or package is deemed to constitute your acceptance of the suppliers' terms
and conditions.
- Whilst Go2Africa will take reasonable steps to secure your reservations timeously and to ensure
your comfort and safety, participation in any tours or packages offered by the suppliers (including
transportation to and from any venues) is at your own risk. Accordingly, you and any person on whose
behalf you have booked, will have no claims (whether for loss, damage, injury, accident, delay or
inconvenience to any person and/or their luggage or other property) against Go2Africa, its employees
agents and assigns (including any holding, parent, subsidiary, affiliated or associated company or any
representative thereof), howsoever such loss may occur and whether the same shall arise from or be occasioned
by the negligence of the indemnified parties or otherwise.
- The suppliers may be indemnified against any liability for any damage or loss (howsoever arising)
that you may suffer in that they act as agents themselves or have contracted out of liability and it
is therefore recommended that you take out adequate insurance cover.
- Bookings, Change of Arrangements, Routes and Prices
- "The booking" or "the reservation" refers to part or all of the travel arrangements
for transportation, accommodation, sightseeing and other linked travel services made on behalf
of a client with the suppliers, and excludes services of a peripheral nature as described or
similar to those described in Clause 6.
- Go2Africa will endeavour to timeously confirm the status of any booking in writing.
Where Go2Africa is unable to do so, failure to provide written confirmation shall not negate
the validity and/or conditions of the booking, nor will Go2Africa's failure to do so constitute
an act of negligence on its part.
- In the event of there being an unscheduled extension to the booking caused by flight delay,
bad weather, strike or any other cause that is beyond the control of Go2Africa, it is understood
that expenses relating to such unscheduled extensions (e.g., hotel accommodation) will be for your account.
- In the event that any supplier is unable to provide the service booked on your behalf, Go2Africa
will endeavour to offer you alternative arrangements of similar classification and in the same
area, wherever possible. Should you be unwilling or unable to accept the alternative arrangements
offered by Go2 Africa, any refunds to which you may be entitled is subject to the terms and conditions
of the relevant supplier. Any refund in respect of any commission paid or payable to Go2Africa
shall be at the sole discretion of Go2Africa.
- Whilst every effort is made to adhere to the confirmed itineraries, Go2Africa reserves the
right to effect changes should this be deemed necessary. In such cases, where an alteration to
the tour itinerary is necessitated by, for example, a change in weather conditions , this does not
constitute any ground for a refund.
- Unless full payment is due in terms of clause 4.2 hereunder at the time of making the booking,
all bookings must be accompanied by a deposit equal to 30% of the quoted booking price or a guarantee
for such amount made payable to Go2Africa. Any such deposit is strictly non-refundable. The deposit
constitutes part of the booking conditions and Go2Africa reserves the right, without prejudice to any
other rights that it may have, to cancel any booking in the event of the deposit or any part thereof
not being received by the due date specified therefore.
- The quoted booking price is based on, inter alia, fares, hotel prices, land costs and other relevant
costs prevailing at the date of Go2Africa's quotation. You agree that in the event of there being any
increase in any such costs prior to receipt by Go2Africa of the final payment as contemplated in clause
4.1 below, such increase shall be for your account (unless otherwise agreed to by Go2Africa or the supplier
concerned) and shall be payable, without deduction or set-off, simultaneously with the final payment contemplated
in clause 4.1 below.
- Any increase in the booking price occasioned by the fluctuation in rates of exchange between the date of
quotation and the date of final payment in terms of clause 4.1 below shall similarly be for your account.
Any increase occasioned by the fluctuation in the rates of exchange shall be payable, without deduction or set-off,
simultaneously with the final payment contemplated in clause 4.1 below.
- Payment and additional charges
- Final payment for any booking must be irrevocably credited to the account of Go2Africa at least
six weeks prior to the date of departure, unless specific arrangements have been made with and confirmed
in writing by Go2Africa.
- Any bookings made less than six weeks prior to the departure date must be accompanied by the full
quoted and confirmed price, unless otherwise agreed to in writing by Go2Africa.
- Final invoicing is based upon the quoted and confirmed price, less any deposit paid, plus any
additional charges (including but not limited to any disbursements incurred by Go2Africa for and on
your behalf) that may have accrued in terms of this agreement. Payment of any such invoice and/or
statement must be made in full, without deduction or set-off, on the due date therefore, notwithstanding
cancellation of all or any part of the services booked by Go2Africa.
- Interest at 2% above the current prime bank overdraft rate will automatically be applied
to all overdue amounts.
- Aside from passport, visa and other peripheral service fees (additional fees) as contemplated
in clause 6 hereunder, Go2Africa reserves the right to claim the late booking charges, communications,
consultation, administration and amendment fees where applicable.
- Interest at 2% above the current prime bank overdraft rate will automatically be applied to all overdue amounts.
- Insurance
- Go2Africa recommends that you (and each member of your party) obtain comprehensive travel insurance
covering cancellation, curtailment, medical expenses, emergency travel, and personal accident, personal
baggage and money loss. This should be arranged at the time of payment of the deposit in terms of clause
3.6 or full payment in terms of clause 4.2 to cover you for cancellation from that time. You acknowledge
that it is your responsibility to take travel insurance and that the cost thereof will be for your account.
- Go2Africa will, on receipt of your written request to do so, provide you with factual and objective
information on the various and/or specific travel insurance products requested by you (including a description
of the product(s), cover afforded to you under the product(s) and the premium(s) payable in respect of such products).
Any such information provided by Go2Africa is not intended to, nor does it constitute a recommendation or suggestion
as to the insurance cover to be effected by you.
- It is your responsibility to ensure that adequate insurance cover is obtained and Go2Africa will not be
liable in any way whatsoever should you fail to do so.
- Queries must be addressed to the principal insurer, as Go2Africa shall not in any way be held responsible for
any and/or all information advanced by the insurer's staff in this regard.
- Peripheral Requirements
- Go2Africa will endeavour to assist you in obtaining or meeting the requirements for passports, visas, health
documents, insurance, use of credit cards, customs and immigration regulations as well as other peripheral
requirements or services falling outside the actual travel arrangements made with the suppliers and referred to
as "the booking" or "the reservation", Notwithstanding the aforegoing, due to the constant changing nature of such
peripheral requirements and services, Go2Africa will not be liable for ensuring that these requirements and services
are provided correctly, timeously or at all, nor the accuracy of any information or any lack of information relating
to such requirements and/or services.
Important Note: It is important that you are aware of the entry requirements into your chosen destination before you travel, and that you have the correct documents.
This site provides country-specific, but limited, information regarding entry requirements into the following countries:
It is therefore essential that you consult your nearest consulate or embassy for the latest information in respect of such entry requirements.
The following sites will also provide you with additional info:
|
- Cancellation
- Go2Africa will endeavour to provide the services required by the customer, but in
the event of cancellation of the booking for any reason whatsoever, partially or in
full, by or on behalf of you, Go2Africa reserves the right to claim the services,
administration, communication and cancellation charges which will include, but not be
limited to, any charges levied by any supplier against Go2Africa in respect of such booking.
- Cancellation of a booking must be made in writing. You agree that if the cancellation is received:
- Eight or more weeks prior to the departure date, 70% (seventy percent) of the total
confirmed price for the booking plus any increases thereon (if any) in terms of clauses 3.7 and 3.8 above
("the total vacation costs") will be refunded to you;
- more than four but less than eight weeks prior to the departure date, 45%
(forty five percent) of the total vacation costs will be refunded to you; and
- less than four weeks prior to the departure date, the total vacation costs will be forfeited by you.
- Any cancellation of any air ticket for and on your behalf, will be subject to the relevant airlines
applicable terms and conditions applicable to the fare type chosen by you. You acknowledge and agree that
any cancelled airline tickets presented for refund will be subject to delays of at least 8 weeks. Go2Africa
will endeavour to expedite any such refund owing to you but will only be obliged to refund any such amounts
to you on receipt thereof from the relevant airline.
- Go2Africa reserves the right to discontinue and summarily cancel any booking in respect of which
payment has fallen in arrears, and in the event of this right being exercised, the full balance still
owing shall immediately become due and payable on demand.
- Interpretation, Law Applicable and Jurisdiction
- Words implying the singular, shall include the plural and vice versa. Words importing one gender
shall include any other and reference to natural persons shall include legal entities and vice versa.
- This agreement is governed by the laws of the Republic of South African and you hereby submit to
the non-exclusive jurisdiction of the South African Courts.
- The parties agree that save to the extent stated in this Agreement, no conditions, warranties or
representation, whether oral or written and whether express or implied whether by statute or otherwise, shall apply hereto
- No indulgence, leniency, or extension of time which Go2Africa may grant or show to you shall in any
way prejudice Go2Africa or preclude Go2Africa from exercising any of its rights against you in the future
- The Parties hereby consent to the jurisdiction of the appropriate Magistrate's Court in regard to any
action and/or proceedings based on/or arising from these Standard Conditions of Business.
- This document reflects the only and full agreement between you and Go2Africa and any variation and/or
extension thereof shall not be valid unless agreed to both by the Parties in writing.
- In the event of a clash and/or uncertainty in meaning and/or interpretation between this and any other
document issued by Go2Africa, this document will always have preference.
Go2Africa acts as an agent only and is not liable for any loss, damage, accident,
delay or inconvenience caused by the principal.
|
|
|