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Please review the frequently asked question and answer sheet below which may have the answer to your question. If you find that your query is not covered by this document please email details of your query to either uscandidate.support@reuters.com (Americas queries) or candidate.support@reuters.com (UK, Europe or Asia queries) .

System Questions

• How do I apply for a position I've seen on the Reuters website?
• I have lost my password. How can I get a new password?
• How do I delete my account?
• How can I stop email notifications being sent to me?
• How can I update my profile/email address/resume/contact information?
• I've been notified of a job that is not relevant to me.
• I am trying to apply for a position on the website and I am getting caught in a loop so can't apply.

General Recruitment questions

• I'd like to work for Reuters, how do I apply?
• How can I check my application has been received?
• I'm looking for an industrial placement/internship within Reuters.
• Where can I find information about graduate opportunities at Reuters?
• Does Reuters employ freelance journalists?
• What journalist training opportunities does Reuters offer?

Apply for any positions you are interested in via our website . If you have been notified of a job by an email notification you can click on the link underneath 'Sounds Interesting' at the bottom of the job description to take you straight to the job description on the website. On the job description you will see a 'Apply Online' button which you should click to begin the online application process. Alternatively if you don't have the email notification you can go here and click on 'Job List' to find a vacancy of interest. You should then click on 'Apply Online' on the job description to begin the online application process.

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I have lost my password. How can I get a new password?

If you have lost your password you should click on 'Log in' button at the top of this page . You should select the regional option you registered your profile in, either the Americas or UK, Europe and Asia. Please note that if you have registered a profile for both areas then you only need reset your password in one area.
Then go to the 'Lost Your Password' section and click on the 'Lost Your Password' button. Your password recovery hint will then appear which you should answer, the system will then send you a new password automatically by email.

If you cannot remember the answer to your Password Recovery Hint or you do not have one, email either uscandidate.support@reuters.com if your account is registered for vacancies in all other areas email candidate.support@reuters.com . You should email from the email account you registered a profile with and request that your password is reset. To change your password or password recovery hint go to 'My Profile' and click on the link to 'Create/Update your login preferences and contact information'. You should make the relevant changes and click 'OK' at the bottom of the page to save them.

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How do I delete my account?

If you have registered your account for Americas job opportunities then you should email uscandidate.support@reuters.com from the email account you registered with requesting that your account is deleted.

For accounts registered for job opportunities in all other areas then you should email candidate.support@reuters.com from the email account you registered with requesting that your account is deleted.

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Go here and select ‘Login/Register' from left hand column of options. You should select the regional option you registered your profile in, either the Americas or UK, Europe and Asia. Once logged in you should select 'Create/Update your job profile and notification preferences'. You should then make the relevant selections and save them by clicking 'Ok' at the bottom of the page.

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You can update your account details by following the instructions below: Go here and select ‘Login/Register' from left hand column of options. You should select the regional option you registered your profile in, either the Americas or UK, Europe and Asia.
At this point you should enter your user name (which is your email address) and your password.
You will now be on the Candidate Homepage where you have the option to update your contact information, resume, preferences and your profile.

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When you register a profile you select some basic criteria of the type of job you are looking for. Our system uses this information to automatically match you to new job postings. You are then emailed with details of the matching jobs. If you are receiving a number of notifications that are not relevant to you, we recommend that you return to your profile to check that the criteria you have selected are correct.
To amend your profile you should go here and click on ‘Login/Register' from left hand column of options. You should select the regional option you registered your profile in, either the Americas or UK, Europe and Asia.
You will be asked to log into the system and you will then be taken the Candidate Homepage where you should select the option to 'Create/Update your job profile and notification preferences'. If after checking your profile criteria are correct, you are still concerned about receiving notifications of jobs that are unsuitable for you, you should email either uscandidate.support@reuters.com if your account is registered for Americas job vacancies or for accounts registered for vacancies in all other areas email candidate.support@reuters.com with details of the problem.

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I am trying to apply for a position on the website and I am getting caught in a loop so can't apply.

This problem may be related to your browser's (Internet Explorer or Netscape) cache. Instead of accessing the most recent page information, it may be using outdated information, causing the loop. You should try the following:-From Microsoft Internet Explorer: Go to the 'Tools' menu, select 'Internet Options...', from the 'Temporary Internet file' field, select 'Delete Files...', in the next dialog box you can check box 'Delete all offline content' and then select 'OK'.From Netscape Navigator/Mozilla: Go to the 'Edit' menu, select 'Preferences...', from 'Category' double click on 'Advanced' to open up the additional items in the Advanced category, then select 'Clear Memory Cache' and 'Clear Disk Cache' and select the 'OK' button, if asked.
If the above recommended solution does not work please email either uscandidate.support@reuters.com if you have an account registered for Americas job vacancies or for accounts registered for opportunities in all other areas email candidate.support@reuters.com with details of the problem.

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I'd like to work for Reuters, how do I apply?

All Reuters' US and UK vacancies, and many of Reuters' European and Asian vacancies are advertised here where you can register a profile to be notified of jobs as they are posted on the site.
For jobs in other areas visit this page for details on local careers websites.

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Once you have applied for a position through our website you will receive an acknowledgement email confirming that it has been received. You can also see which jobs you have previously applied for through the website by going here and on ‘Login/Register' from left hand column of options. You should select the regional option you registered your profile in, either the Americas or UK, Europe and Asia.
You should then select the 'View your Job Submissions' link. If you think you have applied for a vacancy through the website but have not received the acknowledgement email please send an email including details of the Job Title and Job ID of the position you applied for to either uscandidate.support@reuters.com if the position was based in the Americas or candidate.support@reuters.com if the position was based in any other area.

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Reuters offers industrial placement opportunities and vacancies. For further information regarding industrial placements at Reuters please go here .

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For current information on Graduate Opportunities .

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Reuters occasionally employs freelancers who are highly experienced with a large amount of published work in broadsheets etc. If you think your background is suitable and would like to be considered please send your details with some example work to either uscandidate.support@reuters.com for opportunities based in the Americas or candidate.support@reuters.com for opportunities based in other areas. This information will be forwarded to the relevant desk to review.

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For current information on Journalist Graduate Programmes .

For information on the journalism training offered by the Reuters Foundation .

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