Kitchen Cabinet Doors
Manufacturer of Quality Cabinet Doors
Terms
A current signed resale card must be on file for orders shipped to Arizona addresses or sales tax will be charged.
HANDLING AND FREIGHT POLICY
In an effort to simplify and clarify our charges for freight and handling, the following policy applies:
1. All shipments will be shipped via common carrier or UPS. Orders will be assessed for packaging materials required to ship. These orders will
be sent freight COLLECT, F.O.B., Payson, Arizona.
2. All orders will be assessed a standard HANDLING CHARGE
of $.50 per item. Each door (a pair of doors counts as 2 items)
and drawer front will be counted for the handling charge.
This charge will apply to all orders.
3. Minimum order amount is $25.00.
4. Any damage to outer packaging must be noted and brought
to the attention of the carrier. Save all packaging material
in case a damage claim is to be made.
IMPORTANT GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR SPECIAL ATTENTION
Because of its nature, wood will expand and contract. Changes in temperature, humidity and other conditions produce wood movements. Wood is like a sponge, even when finished it will pick up moisture and easily expand in mountain and coastal regions causing wood to warp, twist or crack. It will dry out and easily shrink in desert regions causing wood to warp, twist or crack. Consequently, proper
precautions must be taken during storing, handling and finishing operations.
You may need to perform extra sanding steps when using darker stains or glazing applications.
To preserve and enhance the quality and beauty of our unfinished wood products, we strongly recommend finishing and sealing of doors in a very timely manner.
Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity. Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, swelling or twisting of
unfinished doors within 24 hours. Even finished doors will
do the same.
Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions. Make sure all new drywall and plaster has had at least 2 weeks to dry.
Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing. This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets. This allows moisture to be absorbed through the unfinished portion of the door, causing swelling, warping and twisting.
The Door Stop strictly adheres to these recommendations:
Under no circumstances should unfinished millwork be delivered to a job or site that is under construction and open to the elements.
Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes therein.
The entire door must receive two coats of a good grade finish. Completely and evenly finish ALL PIECES - front, back, top, bottom, sides and all cutouts. The Door Stop WILL NOT BE HELD RESPONSIBLE FOR DAMAGE DUE TO THESE SITUATIONS. THESE ARE NOT CONSIDERED A DEFECT.
Limited Warranty
The Door Stop manufactures and ships UN-FINISHED wood products nationwide. ONCE OUR PRODUCTS ARE RECEIVED, IT IS IMPOSSIBLE FOR US TO MONITOR THE CONDITIONS UNDER WHICH THEY ARE KEPT. Claims on any order or material discrepancies must be made within three (3) days after receipt of order & prior to HINGING, HANGING or FINISHING. Doors will not be returned without prior written approval. Doors must be returned in their original condition to the offices of The Door Stop for inspection. Any item that has been hinged, hung or finished, show signs of exposure to moisture, heat or sun, show signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. If our product is handled in accordance with our recommended guidelines, most problems will be minimized.
Remember, you are dealing with an unfinished wood product that will warp, twist or crack within twenty-four (24) hours if not treated or handled properly.
GUARANTEE
Products must be inspected upon receipt. Our guarantee covers the replacement of doors and drawer fronts in an un-finished state and in good condition, as originally delivered F.O.B. our factory. Any variation from our normal construction specifications is not guaranteed, i.e., reducing the thickness of the panel or frames. A warp or twist of 3/16" of an inch or less is not considered a defect. A twist is measured by placing the face of the door against a true plane surface. Doors are manufactured to the nearest 1/16th of an inch with a tolerance of 1/16th of an inch. The Door Stop will not be held responsible for delays caused by factors beyond our control. There are no other warranties of any kind expressed or implied.
Policies & Warranty
PHONE, INTERNET AND FAX ORDERS
Orders may be faxed or submitted via internet 24 hours a day. We require each
order to be placed on a Door Stop Order Form to ensure its accuracy.
We will not accept orders by phone, but only by fax, e-mail, and standard mail. We require each order to be placed on a Door Stop Order Form to ensure its accuracy.
All items are custom made to customer's specifications; therefore, cancellations or changes to orders in process are subject to a charge to be determined by the factory
at the time of the request. After 48 hours the order will be in production and changes are not possible after production starts.
The
general lead-time for orders is around 10-15 days depending on the time of year. Shipment by ground will take an approximate week, therefore total lead-time
from time of ordering to receipt of cabinet doors is 4 weeks.
Payment is required before order can be placed in production, since each order is custom made to your specifications. Payment can be made by MASTER CARD, VISA, CERTIFIED CHECK, OR MONEY ORDER.
A current signed resale card must be on file or sales tax will be charged to Arizona customers.
.
All orders will be processed within 24 hours and are non-cancelable and
non-refundable after 48 hours due to the custom nature of the product. If order
is canceled within 48 hours, a 10% or $100 ( whichever is less) order processing fee will apply.
Any outstanding balances must be paid before manufacturing starts, the entire dollar amount of the order is non-cancelable and non-refundable. No allowances will be given with the exception of that clearly stated in the Warranty.
Upon receiving your shipment, please be sure to inspect for damage. Any product received damaged should be noted on the delivery slip and signed by the driver.
A copy should then be faxed to us at 928-468-0844 and a claim must be submitted immediately by the customer to the courier. The customer is responsible for
checking their delivered order immediately for any shortages or discrepancies and is responsible for contacting The Door Stop within 2 days to report these discrepancies.
ANY corrections or discrepancies reported after the 2 day deadline from the delivery date, will be assessed a $15 administrative fee, or the cost of the correction
whichever is greater.
The Door Stop warrants that all of our products will be reasonably defect free in material and workmanship for a period
of one year from date of shipment. Burls, pin knots, mineral streaks, sap, etc. are natural characteristics found in wood; if these characteristics fall within
The Door Stop's specifications, they will not be considered defects. Due to its inherent nature, wood will expand or contract depending on environmental
conditions;
The Door Stop does allow for some wood movement. We will not be liable for damages caused by improper handling, storage, assembling, finishing or installation
by the customer.
LIMITATIONS
The
warranty shall not apply to:
a)
Any defects caused, or repairs required as a result of misuses, abusive operation, negligence, accident, improper use or installation, and/or insufficient care.
b)
Any Door Stop product tampered by adjustment, altered or repaired by any party other than The Door Stop.
c)
Any defects to the surface caused by normal wear and tear and the natural aging process.
d)
To the extent the law permits, for loss of time or use of The Door Stop's product, installation and transportation costs necessary for the application
of this warranty, or any other indirect or consequential damage or inconvenience.
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