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Troubleshooting Your Counter
This file contains information which should help with some common
problems that people have. For more information, please make sure you
read all the online documentation including the Usage Page and the FAQ
Page.
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ERR1 |
ERR2 |
ERR3 |
ERR4 |
ERR5 |
ERR6 |
ERR7 |
ERR8 |
ERR9 |
ERR10 |
ERR11 |
ERR12 |
ERR13 |
ERR14 |
ERR15 |
ERR16 |
ERR17 |
ERR18 |
ERR20
]
Error Images
The new threaded counter server returns an error image when it
encounters a problem. The error images were developed to allow users
to better diagnose and fix their own problems. Please see below for
the error image strings and what they mean.
- ERR1 -- Non-valid Error Code
- ERR2 -- Unknown counter
- This error image gets returned when you are asking for a counter
that is unknown to the counter database. Maybe you did not create a
counter with the form on the creation page
or maybe you made a typo in your HTML code.
You need to make sure that the counter that you created matches
exactly the one in your IMG SRC string.
- If you asked for a counter with spaces in it, the server will
have translated them to _ (underscore) characters. This is true for
other special characters as well.
- Upper and lowercase letters are treated as different characters, so make
sure you note the case of every letter in your new
counter name correctly.
- Please pay special attention to the response from the server when
you created your counter. It should show the HTML code you can use to
access your counter.
If you have used the Query Page and your
counter name is correct then this may be a browser problem. We are
seeing certain browsers such as the GNN one that is creating these
errors while the HTML code is perfect and other browsers show the page
fine. Please have a friend check your page with another browser. If
it works for them then consider complaining to your browser software
company.
If you are using the old HTML format with ? and &
characters, you should switch to the newer / format.
Please see the Usage Page for more
information.
You may also want to check to make sure your arguments are being
supplied correctly. See the ERR6 section
below.
- ERR3 -- File Input/Output Error
- This error indicates that the web-server encountered some sort of
local file system error.
- ERR4 -- Counter IPC Error
- This error means that there were problems communicating with the
separate counter daemon. The counter server keeps track of counter
values and user information. We will be restarting the counter server
shortly. Please stand by.
- ERR5 -- Image IPC Error
- This error is like ERR4 but means that there were problems
communicating with the separate image daemon. The image daemon builds
the actual numerical images. This happens after the count has been
updated so you can be assured that although users will not see your
count, the server is recording their accesses. We will be restarting
the counter server shortly. Please stand by.
- ERR6 -- HTML Usage Problem
- The error indicates that the server had problems processing the
options that you sent to it. You should also make sure that each
option is separated by a / forward-slash character. Some
options are also accompanied by values -- these values are also
separated with the / character. For instance, the -d
option requires a number argument.
Make sure you go over the SRC string carefully!!
- Watch for missing or extra / characters.
- Remove any illegal spaces in the SRC string.
- Watch your " (double-quote) characters. The SRC
string should have an opening " double quote after the SRC=
with the closing quote coming at the end of your counter options and
counter name.
- You should have a space after the closing quote if you are using
ALIGN, BORDER, or any other IMG options.
- Make sure SRC is not spelled SCR by mistake.
Please see the Option Usage section
of the Usage Page for more information about the proper usage of
options.
If you think it is okay then maybe you are using an incorrect
argument. Please see the Available
Options section of the Usage Page for more information about
available arguments.
- ERR7 -- Counter Name Already Exists
- This error is generated when you are trying to create a counter
name that already exists. A message should have been returned instead
of this image.
- ERR8 -- GIF file not accepted
- This error indicated some sort of incompatibility between your
browser and our server.
- ERR9 -- Incorrect Password
- The error indicates that you supplied an incorrect password for
your counter. A message should have been returned instead of this
image.
- ERR10 -- Change Form Problem
- The error indicates that you did not correct submit a change form
for your counter. A message should have been returned instead of this
image.
- ERR11 -- Counter Account Locked
- The error indicates that the counter account in question cannot
be changed. A message should have been returned instead of this
image.
- ERR12 -- No Counter Name Supplied - Usage Error
- The error indicates that your IMG SRC line in your HTML file did
not contain the name of your counter. You should remove any spaces in
your SRC string and make sure that it has an opening and closing
double-quote character. Also make sure that there is a space
after the closing quote.
Please see the section on Usage Errors for more
information.
- ERR13 -- Request is Blocked
- This indicates that the request you just made has been
temporarily disabled so that the counter server can be repaired and/or
updated. Please be patient and try your request again later.
- ERR14 -- Password Confirmation Error
- The error indicates that the password that you entered does not
match the confirmation password field. You should re-enter the two
fields and re-submit your request. A message should have been
returned instead of this image.
- ERR15 -- No Password Supplied
- The error indicates that the password field was left blank in
your request. You must enter a password and re-submit your request.
A message should have been returned instead of this image.
- ERR16 -- Incorrect Form
- You seem to have used an incorrect form to submit your counter
request. You may want to verify that you are using a form at
www.digits.com and reload the form page to get the latest version.
You may also want to try clearing your browser cache to make sure.
- ERR17 -- No Counter Name Specified
- You did not specify a counter name in the form where it was asked
for or some other problem was encountered where a counter name was
needed.
- ERR18 -- Internal Error
- This error image is returned when the server encountered an
internal error.
- ERR20 -- General Error
- No additional information is available about this error.
[
ERR1 |
ERR2 |
ERR3 |
ERR4 |
ERR5 |
ERR6 |
ERR9 |
ERR10 |
ERR11 |
ERR12 |
ERR13 |
ERR14 |
ERR15 |
ERR16 |
ERR17 |
ERR18 |
ERR20
]
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