Welcome
to our Frequently Asked Questions section
We
at Hotels2Thailand aim to please! It is our sincere intention
to provide you with the best service possible. In case of
questions please view our Frequently Asked Questions section
below. For information not covered here do not hesitate to
contact us. We are happy to help!
Frequently Asked Questions
by topic:
Glossary
Booking Procedures General
Making a Hotel reservation - booking online
Arrival and Staying at the Hotel
Hotel Policies for Children
Billing Issues
Glossary What is
a Single, Double or Triple Room? Generally
hotels tend to place their bedrooms within four different
categories:
- Standard
- Superior
- Deluxe
- Executive
The actual differences between the bedrooms varies
from one hotel to another, with Executive being the highest
standard of room.
Single Room - A single room is designed
to accommodate one person only. The room may contain one single
bed or twin beds.
Double Room - A double room is designed
to accommodate two people only. The room contains one queen
size or king size bed or if not available a twin bed.
Twin Room - A twin room is designed to
accommodate two people only. The room contains two single
beds or if not available a king size bed.
Family Rooms - The family room type is
usually a Triple Room, designed to accommodate three people
only. The room will contain either:
- One queen and one single bed
- Three single beds
When posting your Booking Request please clarify
the number of your travel companions. In case you travel with
children please state the number of children and their age.
See also Do children receive discount
rates?
What does run of house (ROH)
mean? This is the standard room offered
by the hotel and is often available by different room type
(single/double/twin).
What does ABF stand for?
ABF stands for American Breakfast and usually
includes Coffee/Tea, Fruit Juice, Toast and Jam.
What is a ORDER ID?
Once you submitted a booking request our reservation
system will automatically assign a ORDER ID to the booking
process.
In all email exchanges, please make sure that
the ORDER ID is included in the subject line of your message.
Our automatic routing system will then file it with the rest
of the information about your reservation request. Similarly,
if you should need to contact us by phone or fax, the ORDER
ID will help us retrieve the current status.
What is a Hotel Voucher? Once
your reservation has been processed you will receive your
Hotel Voucher by email. The Hotel Voucher should be presented
to the hotel upon check-in.
Booking Procedures General
How does it work? Booking
online with Hotels2Thailand could not be easier! Just select
your desired hotel from our website, check on rates and hotel
details and hit the 'Book Now' button. Once you submitted
your Booking Request our reservation team will attend your
booking details and advise you on payment procedures. After
your payment has been successfully processed you will receive
your Hotel Voucher by email.
What is our pricing policy?
Our price policy is well known to
be the most aggressive in the Internet Industry. We bring
you the absolutely lowest rates available!
We work in close partnerships with
major hotel groups in order to provide you with the best rates
possible. If you see the exact same offer anywhere at a more
competitive rate, do not hesitate to contact us. We will do
our best to beat that quote!
For your convenience our rates are
quoted in Thai Baht (unless otherwise specified) and include
all taxes and service charges, it means that you do not have
to pay more!
Are your room rates per room or per
person? All of our listed rates
are per room, NOT per person (unless otherwise specified).
Moreover, there is no charge for children under 12 years old
when sharing a room with parents with no extra bed. See also
Do children receive discount rates?
Is there any fee using
our booking service? There
is no charge to use our booking service for room reservations
and, in fact, you will usually save a lot of money by booking
at our special rates (up to 75% discount on walk in rates).
Can I make
a reservation directly through the hotel? No.
The special rates listed on our websites are only available
through our service. Due to our close partnerships with major
hotel groups and leading hotel room wholesalers we can offer
highly discounted rates. The hotel will not have these rates
on file. If you would like to make a reservation with the
hotel you will need to contact the hotel directly.
Making a Hotel reservation - booking online
How does it work? Booking
online with Hotels2Thailand could not be easier! Just select
your desired hotel from our website, check on rates and hotel
details and hit the 'Book Now' button. After submitting your
Booking Request you will immediately receive an e-mail, containing
your ORDER ID confirming that your order has been received
and is now being processed.
Within 24 hours our reservation staff
will advise you on payment details by email. We accept VISA
or MasterCard. Payments can be made online via our secure
online payment form or by fax. Once your payment has been
verified you will receive your Hotel Voucher by email. Our
fax number is: +66 (0)2 983 7381.
When is my booking final?
Your booking is final once we received
your payment either online (via our secure payment form) or
by fax and we emailed you the hotel check-in voucher.
After I make my reservation,
how long does it take to get confirmation? Within
24 hours! After submitting your Booking Request you will immediately
receive an e-mail, containing your ORDER ID confirming that
your order has been received and is now being processed. Within
24 hours our reservation staff will advise you on booking
details by email.
What if the hotel
that I selected is not available? You
will be notified by e-mail within 24 hours after placing booking
request and you will not be charged. We will then suggest
to you an alternative hotel.
Whose name is
the reservation made under? The
hotel's reservation is made under the guest name as defined
in your booking request. When you check-in you simply present
the Hotel Voucher (send to you by email) to the check in counter
at your hotel.
What is the
latest time that I can make my reservation? We
accept bookings anytime before the check-in date. Please take
note though that our booking conditions are tied to those
of the hotel. Thus we cannot always guarantee availability
on short notice booking requests.
In case I have to make booking amendments who
can I contact? You may contact us phone,
online or by fax. In all email exchanges, please make sure
that the ORDER ID is included in the subject line of your
message. Our automatic routing system will then file it with
the rest of the information about your reservation request.
Similarly, if you should need to contact us by phone or fax,
the ORDER ID will help us retrieve the current status.
- Contact us by Phone - +66 (0)2 29837407, Monday-Saturday
9:00am to 6:00pm (GMT + 7:00).
- Contact us online - use our Contact
Us Help Form.
- Contact us by fax - our head office can be reached at
+66 (0)2 983 7381.
Arrival and Staying at the Hotel
Can you arrange Airport Pick Ups? Yes,
we are happy to assist you with Airport Transfers. Please
notify our reservation staff about your transport requirements.
Please note that pick-up times depend on the arrival times
as specified in your booking request. In case of late arrivals
no refund applies. Also
view our booking conditions.
How do I check-in at the
hotel? Simply present your
hotel voucher to the hotel's reception staff. Since the hotel
already has your booking on record, your email hotel voucher
is not essential, but may be useful as verification and for
contact information. If for any reason you should need a duplicate,
please do not hesitate to contact us. To contact us online
- use our Contact Us
Help Form. To contact us by phone dial - +66 (0)2 29837407
(Office opening hours are Monday-Saturday 9:00am to 6:00pm
(GMT + 7:00). If you contact us by phone please state your
ORDER ID
Will I need my Hotel Voucher when checking
in? By the time you check in
the hotel has already been informed about your booking. It
may not be necessary to show the Hotel Voucher, but we do
strongly recommend that for reference purposes you carry the
Hotel Voucher with you at the time of check-in.
What time can I check-in and check-out?
- Check-in time : from 12.00 p.m. (midday)
- Check-out time : before 12.00 p.m. (midday)
Early check in and late check out
are subject to availability and individual hotel policies.
Most hotels are willing though, pending on the occupancy rate,
to allow for late check-out. Do prompt the hotel staff upon
check-in.
In case I would like to
extend my stay, how do I proceed? If
after you arrive, you wish to extend your stay, please contact
us by email at support@all-Phuket-hotels.com,
fax us the lower half of your Hotel Voucher, containing your
extension details, or call +66 (0)2 29837407.
I am unhappy with my accommodation.
Can you help? We aim to please.
Please note though that due to the high number of hotels in
our database we cannot monitor the quality of delivery for
each and every hotel. Hotels do change management and consequently
quality of service may change. If you feel that the hotel
does provide you with inadequate services please do let us
know. To contact us online - use our Contact
Us Help Form.
Hotel Policies for
Children The policy regarding
reductions for children varies from hotel to hotel. Where
discounts apply, they are passed on to you. When posting your
Booking Request please state the number of children. Also
please state their age.
Usually children under 12 years of
age stay for free in their parent's room using the existing
bedding. The age requirement may differ pending on the specific
hotel's policy though. Any child over the age of 12 is considered
an adult by the hotel industry. Normal charges will apply
both for the room and breakfast.
The general policy concerning the
charging of room and breakfast for children traveling together
with their parents or family is as follows.
- Children more than 12 years of age: Any child this age
is considered an adult by the hotel industry. Normal charges
will apply both for the room and the breakfast.
- The child supplements apply to children between the ages
of 2-12 years (unless a different age range is specified).
They only apply in twin or double rooms.
- Free baby cots for babies are only suitable for children
under 2 years old.
Child supplements will not be available
if the child age is not specified at the time of booking and
we will charge for three adults in a triple room if this information
is not supplied.
Billing Issues
Do I need a credit card to make a hotel reservation?
Yes. All bookings are on prepayment
basis. For your convenience, Hotels2Thailand offers credit
card payment directly from our web site.
What credit cards do you accept? We
accept payment by Visa and MasterCard.
My credit card number is correct, but it is
not accepted. Why ? There can
be a number of reason that your credit card is declined. Here
are the most common problems.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- You may provide us with wrong card details. Please check
on the spelling of your name, card number, expiry date and
3 (Visa/MasterCard) or 4. Visa/MasterCard: the 3-digit number
printed on the back of the card.
When will I be charged?
You will be charged only if your selected
hotel is available and after you submitted your payment either
online or by fax. Once you payment has been verified we will
send you by email the Hotel Voucher.
What is your cancellation
policy for hotel reservations? Please
familiarize yourself with our detailed Cancellation Policy.
To view Our Cancellation
Policy - click here
What are Credit Card refunds?
Please note that refunds will be made
in the form of a credit refund. I.e. we will credit the amount
back to your credit card.
All credit card refunds will be processed
in a timely manner. The refund process is dependent on your
billing cycle with the credit card company. Once the refund
instructions leave our office it can take anywhere from 15-45
working days for the proceeds to show in your account.
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