"I wanted to thank you for the wonderful service you provide. Your live support solution was easy to set up, it is even easier to use and gives great value for money. The visitors of our site love the service and use it very often. It really adds that “human touch” to our site and helps prospective customers overcome the barrier of purchasing online. When I needed support you were always very helpful and quick to reply. It is a pleasure working with you!"

      "I tested a number of different chat support clients and Provide Support was by far the best. The utter simplicity, flexibility of features and affordable price were very attractive. Ultimately we have been able to reduce phone calls to near zero while continuing to provide immediate and high quality support with less staff. If it hasn't been made clear yet, your reps can reply to more customer queries via chat than phone. Plus, customers love it."

      "The Provide Support console and instant message has allowed our team to be much more responsive to our client needs. We have realized more than a 500% return on our investment, and continue to see the benefits each day. Our clients appreciate our responsiveness and the options we give them in contacting us. In addition, we have noticed a decrease in our toll-free phone bill, as many of our support calls are now coming in via the Provide Support IM, freeing up phone lines and eliminating calls. It is an excellent support and client management tool, as well as being a new point of entry for our pre-sales group. We have found that we have captured several clients who prefer not to speak on the phone at first. As an added bonus, having the IM links on our website provides an additional incentive for our clients to keep returning to the site, so that we can effectively use our website to communicate to both prospects and existing clients".

      "The Office of Telecommunications at Florida State University uses this feature primarily in a help desk context. Therefore, our audience of users is limited mainly to the faculty, staff, and students of our university who need assistance with telecommunications services. An average of four OTC operators are logged in on a daily basis…According to our customers, the chat software is a wow-factor on the OTC website….Some of the features that the OTC operators find useful and fun are the icons with the new version, the ability to push a page, and accessibility of transcripts of completed chats. Our operators experience enhanced productivity while using your product because they can simultaneously contact other resources either by inviting another operator into the chat or calling other departments for assistance with customer issues."

      "In the last month of using Provide Supports Live chat system, our sales have jumped to over four times our previous volume. We're able to answer customer questions before purchase without the hassles and overhead involved with the standard phone support system. Real time visitor tracking is a valuable feature that lets us track the habits of visitors and provide immediate support on the products they are looking at. We are confident in recommending this wonderful tool to ANY e-Commerce or customer support related website. Great job, ProvideSupport.com!"

      "We have used several live support applications over the years, but Provide Support is by far the best. This software is stable, easy to use and pleasing to the eye. It is also extremely reliable, a trait not shared by other live chat software on the market today.

      If you plan to offer a live chat feature on your site then you should not consider using anything other than Provide Support."

      "The biggest benefit to using Provide Support is that it's extremely cost effective and still very professional, which is great for a small businesses like us. I have been very satisfied with the service and will continue to keep using it."

      "The ProvideSupport chat feature has dramatically increased the credibility of my business. International clients have commented on the ease of use of the feature and my revenue has definitely increased. No successful business can do without online chat, and no online chat service can compete with the support, low cost and excellence of ProvideSupport."

     
      "We are quite happy with Provide Support. Our distance learning students appreciate the opportunity to receive live support without having to make a long distance phone call."

      "We really appreciate your services. We did find an impact on our business process. It is another avenue to talk to customer on a one-on-one basis. Your service is excellent."

      "We are happy to use online chat, even though it seems that many of our customers would rather talk to us over the phone. We simply cannot afford to do that without increasing our staffing and that is why we highly value your product. As a net result, we are serving more customers, and we are gearing up to increase sales….We are definitely going to continue using your service in the future."

      "We signed up for your service as it was apparent that some potential customers were reluctant to phone us directly but didn't want to wait for an email response. Clients had general questions, needed to know costs up-front, or in many cases were "IT savvy" and really appreciated an on-line chat facility to discuss issues in detail. We have definitely noticed an increase in sales, and the ability to proactively engage a site visitor when they enter our site is a revelation. We will be renewing our service with you!"

      "Provide Support has worked very well for us and gives www.mytoolstore.com another vehicle to enhance our customer service. It has been easy to use, administer and is always ready to serve our customers who prefer the instant response that Provide Support offers."

     
"I am extremely satisfied with Provide Support's live-chat software. At first, I tried their 10-day trial version and just loved it. The setup of it was great and very user-friendly. I've used many software packages like this in the past and none of them can compare to Provide Support. It is absolutely the best!"

      "Provide Support has been a solid tool for us at Azure. The chat functionality has worked without flaw and the live user tracking has been the real assistance in managing our clients since we can see where people are in the site when they call for support."

      "We are extremely pleased with Provide Support and the success it has brought to our business. It has enabled us to help our clients quicker when they have a problem and it has also created an increase in new signups to our company."

      "I would like to give my thanks to ProvideSupport.com. It helps us provide support to our customers with LIGHTNING SPEED. During the 10-day trial I made six sales, only because I was able to give my customers the quick live answers they need."

      "Provide Support has been part of our program of connecting web visitors to potential locations for wedding receptions. There have been many instances when questions were answered on the spot that would have before taken a phone call, or email at least. The service definitely works."

      "I have really enjoyed having ProvideSupport on my website. My clients love being able to reach me online with questions and it is a great way to add a personal touch for reaching potential clients visiting my site. Thanks for a great program!"

      "Your customer service did an excellent job of helping us to customize our support chat solution. It quickly became a valuable addition to our existing customer service program. From day one of implementation, we noticed increased orders. By the 2nd day, the program had literally paid itself back!"

      "Provide Support has been a refreshing change. Our business formerly used LivePerson. Provide Support offers us the same service at a quarter of the cost we used to pay. We are now able to have all of our staff man the Provide Support feature for our website, instead of only having 3 seats. Our website visitors receive instant support more often. I would recommend any small business owner think about making the switch to Provide Support; for our business, Guardian Disability Insurance Brokerage, it has reduced our cost by 75%, our visitors always get the help they need when on our site."

      "When I started looking for an online chat support solution for my web sites, I was targeting a simple tracking capability of users' access to my web sites and a strong online chat behind firewalls without a very complex setup or configuration. Provide Support was a very reasonable solution I found on the market few months ago and I decided to go for it and give it a try. My satisfaction level grew from 'Good' to 'High' the last couple of months, chiefly when the Standalone version was completed. I can now say without hesitation that the product is strong enough to compete with all existing online chat support solutions."

      "We have been very pleased with Provide Support's live online chat system. We used another similar service previously and decided to switch to yours because it had more of the features we wanted and was a better value. Since switching, both our employees that use it and our customers have been very happy. We enjoy being able to separate our chats by department so the customers are directed to the right person. And the emoticons allow our chat operators to add some personality and extra friendliness to the chats, which we feel makes our customers more comfortable. We also love having transcripts of each chat emailed so we can refer back to them later. That comes in very handy!"

     
      "The Provide Support team has done an excellent job ensuring our success with their product! Our company is in the software business as well, and recognizes that the success/value of a software company is equal to its ability to provide solutions that meet/exceed customer needs. While many other companies provide solutions that customers are expected to adapt to using, the Team at ProvideSupport.com adapts to the needs of its customers. They listen to feedback, and take the time to develop additional tools that improve communication with customers.

      The Provide Support product has made our company website a valuable interactive tool for sales and support. The old days of lonely window shopping for customers has ended - Provide Support provides an easy to use efficient way to break the communication barrier of websites and reach customers in a personalized and friendly way."

      "Our experience has been positive so far and it is helping us in generating more sales."

      "Having used other systems which just failed to deliver, the Provide Support Live help system exceeded all expectations. It has led to an increase in sales and a better experience for potential customers, and the technical and customer support from Provide Support is second to none."

      "We have Provide Support on our website and use it all day long for around 18 hours. Since installing this service, business and customer relations for 77 Canada Pharmacy has improved beyond our expectations. The live chat has been able to bridge the gap between potential customers who have difficulty speaking English over the phone, skeptical potential customers, and the average person who is uncertain of online ordering and credit card processing.

      Provide Support will increase the bottom line and conversion rate for anyone operating an online business where customer service is a priority."

      "Two features make your product preferable to others that I have installed for my customers. First, your price is outstanding; my customer was paying nearly triple the cost with his previous chat software. Second, and most importantly, my customer has several web sites on one dedicated server, and he can use one license of your software to support all of them. With the previous vendor, he would have had to purchase one license for each web site, which would have resulted in a ridiculous cost. I intend to use your product again with other customers when the opportunity presents itself."

     
      "Your live chat and visitor monitoring software is the best thing that ever happened to my website! Increased sales, customer satisfaction are at the top of the list of benefits. I loved how I wasn't required to make a purchase to try out your amazing software, and since I've had it, I'm hooked. Customers have commented and they've said, "It's awesome, cool," and they are impressed by the service it enables businesses to provide to their customers. Our business sees providing top quality customer service as the number one priority on our list, something many businesses take for granted."

     
      "After a comprehensive search of online support services, BullionVault.com was delighted to find Provide Support's elegant solution. BullionVault.com allows private individual gold traders all over the world to buy and sell gold bullion online with each other at live spot market prices. This requires a high level of trust from potential customers and can be a lot to comprehend. Provide Support has enabled us to cost-effectively provide increased support levels to our customers world-wide, and to pro-actively initiate contact with new users and guide them through our service."

     
      "We have been very pleased with Provide Support's Live Chat system. It is simple and user-friendly. Also, It enabled us to solve a problem interactively with our clients, and thus, shortened our ticket resolution time."

     
      "ProvideSupport.com has the best live chat support software ever. 27Hosting had tried over 5 different support software and none works like ProvideSupport's software, it is relatively cheaper but it comes with an impressive GUI and a very well written software using J2EE."

     
      "Within 24 hours of starting your free trial, we were believers!

      As a ticket broker, it's sometimes a challenge to help customers select the right tickets from the thousands of seats we have available. With your real time monitoring, we noticed a customer that was having a hard time making a decision. ProvideSupport enabled us to immediately help the customer find the right seats and we closed the sale. We made 2 large sales in the 1st day of our trial that would not have happened without your software. Profit from those sales more than covered the cost of ProvideSupport's 1 year subscription, and that was under the free trial! I wish every product we purchased could offer such tremendous ROI. Thanks for a great tool!"

     
      We have been using your software for about eight months now and I consider it to be the best investment we have ever made. As a software provider, the sale of our product can be difficult with just the website. Though we prominently display our phone number on the homepage, we feel that people are less threatened using your chat software. I can easily say that your software generates a 3000% return for the investment we make each month.

      Keep up the great work.

     
      I would like to personally thank Providesupport.com for the fantastic product you have supplied us. Not only was it easy to set-up and personalise, but has also been a superb investment. This product surpasses all expectations we had of such a web-based messaging service. Our customers are quite frankly amazed at the level of service we can now offer.

Thank you once again and keep up the fantastic work!