For us, it's very cost effective to purchase a package like ChannelOnline that is going to be continually updated, instead of trying to develop something in-house that is expensive and requires a lot of ongoing maintenance."

"Since subscribing to ChannelOnline, our increase in efficiency has been like night and day."

 

"Overall the product is easy to setup, customize, work with, and manage. We have used several programs to automate the quoting and ordering system over the last 10 years. Now that we use ChannelOnline Pro we have combined those programs and features into one solution while getting several new features in addition. The end result is simple: we now have a more powerful solution".

 

"After moving to ChannelOnline Pro, we were able to focus more of our time on customers and less time on managing an internally hosted solution. We have seen an estimated 2% increase in revenues due to many features like multi-supplier live price and availability."

 

"With ChannelOnline, we don't have to worry about managing data downloads, keeping information current or even managing a store site. Our sales staff is probably 10 times more efficient; utilizing tools such as side by side product comparisons, real-time price and availability, detailed product specifications and much more that we never thought would be available in one solution."

 

"Making the investment in ChannelOnline sends our salespeople the message that we're serious about enabling them to be more productive and responsive for the client. And, the salespeople understand right away — that means 'money in my pocket' because they're more efficient.”"

 

ChannelOnline [enables] individuals within specific departments or job responsibilities to see and buy the software, hardware and installation options that they are approved to purchase. "That capability has put ESI and our sales reps head-and-shoulders above our competition," says Broadwell.

Using Channel Online, ESI's quote preparation and delivery has shrunk from hours to minutes-a 60% time savings-while the precision and completeness of these estimates, including product comparisons, has improved dramatically. The breadth and depth of information available electronically also has made for a compelling e-commerce solution that ESI's public sector customers required.

 

Kemps credits ChannelOnline with a significant role in the 772% growth that ICS has enjoyed over the past four years. According to Kemps, ChannelOnline provided the crucial, scalable foundation that his team required in order to expand their capacity to serve more clients — without the time- and labor-intensive manual data gathering that characterized the first decade of ICS’s business operations.

“Thanks to the incredibly accurate data and content we can access with ChannelOnline, we can anticipate and count on consistent margins and profitability.”

 

"The in-depth product information that ChannelOnline offers has helped increase our margins by allowing us to quickly see the related items and warranty details so we can cross-sell and up-sell key products."

"I would say that ChannelOnline was one of the key factors in winning a number of our new accounts this year."

 

"ChannelOnline allowed us to do this while enhancing our Web presence in our Technology Business."

"Customers can place orders via the Web – this has increased our sales with customers who like to shop this way. They compare our prices and availability and then can easily check out. ChannelOnline has been a tool that completes our offerings and adds additional business to our bottom line."

 

"After moving to ChannelOnline Pro, we were able to focus more of our time on customers and less time on managing an internally hosted solution. We have seen an estimated 2% increase in revenues due to many features like multi-supplier live price and availability."

 

"Since implementing ChannelOnline we have seen numerous benefits, but by far our biggest benefit has been increased efficiency. This year we have seen our sales quadruple over last year and we have only added one additional member to our inside team for support!"

"ChannelOnline is a solution that allows us to operate with extreme efficiency, while at the same time making us look good in front of our customers."

 

"Our company looks a lot different today than it did in mid-2003. A search of our Web site provides incredible product detail and powerful tools for comparison shopping, availability and more. Our sales and account representatives have that wealth of information at their fingertips as well-so even the way we way we serve our customers has improved."

 

“ChannelOnline enables SCW to maximize the productivity of our sales force and purchasing teams. With it, they do more value-added work, instead of spending hours researching for product information. It enables them to go out and get new business or better service existing customers.”