Terms and Conditions Policy

All prices on this website are shown inclusive of VAT (at the prevailing United Kingdom rate). Shipping is NOT included in the illustrated prices, but is calculated during the checkout procedure.

We automatically take payment from your credit/debit card immediately upon you confirming your order - if, in the highly unlikely event, we are unable to fufill you order within 5 working days we will offer to refund your card whilst we await stock. Even though payments are taken realtime, all orders are subject to our sales team approval and will be checked prior to despatch to ensure that the details provided are valid.

To eliminate our losses caused by potential pricing and/or technical misrepresentations, DH Load Control Ltd reserves the right to refuse any sale from this site for any reason. Email confirmations are sent automatically for your records and do not constitute any contract to supply the goods ordered at the prices stated. We will typically contact you within 24hrs (office hours only), if there is a problem.

All information on this website is intended as a guide only and if you feel you need clarification about any points please do not hesitate to call us PRIOR to ordering on 0121 559 0484.

Our returns procedure complies with the UK mail order goods act. You have 14 days from the point of you receiving the goods, to return the product, in its original condition, for a full and complete refund. However, due to the nature of our products, and the health and safety implications caused by them being used and/or fitted, they must be returned unopened. Goods which have been opened will only be refunded if they prove to be faulty, or damaged. DH Load Control Ltd will not refund carriage costs on product returns, and will deduct any outward carriage for products returned for restocking.

A warranty is supplied on most of our systems and products. This warranty is limited to faults which occur through normal operational usage of our products. We will not be liable for any consequential damage caused by our products failing, or being installed incorrectly.

All goods are sent via insured delivery. We will usually replace any product which is damaged in transit immediately and deal with the courier firm to seek compensation ourselves. However, we reserve the right to not replace items prior to any invesitagation by the courier firm, and to inspect any goods prior to issuing replacements.

As courier/royal mail delivery is entirely beyond our control we accept no responsibility for delays in transit, or any consequential losses you incur as a result of such delay.