If you received the following message:
Your mailbox is more than 80% full. Once your mailbox is full, you will not
recieve new messages. For information on emptying your mailbox or on why you
received this message, please visit: http://www.gci.net/internet/mailquota
What should I do now?
If you download mail to your computer, please read Question
1.
If you use GCI WebMail to read your mail, please read Question
2.
What if I don’t know? Please go to Question 10.
Question 1.
I downloaded my mail from the GCI server to my personal computer and received
this message. What do I need to do?
If you are sure you have not left any mail on the GCI server no further action
is required. You received this email in your mail account from GCI because prior
to downloading your messages, your account was more that 80% full. You can be
sure there are no messages in your account on the GCI server by following these
steps. [Click
here for instructions]
Question 2.
I read my email using GCI WebMail, what do I need to do?
You must take action to ensure continuing receiving email. The most common
action required is to empty the trash after you have deleted undesired email.
[Click
here for instructions on maintaining your WebMail account]
Question 3.
Why did I get this message?
At the time your mailbox on the GCI server received this auto-generated message
your mailbox was more than 80% full. Once your mailbox on the GCI sever is full
you will not be able to recieve new messages. You may need to delete or remove
any messages from GCI's mail server to for additional mail to be delivered.
The easiest way to do this is to use GCI's WebMail to completely delete e-mail
messages and empty the trash folder. [Click
here for instructions]
Question 4.
I deleted my email from my WebMail account and am still getting the message.
Why?
The most common problem is not empting the trash folder after deleting emails.
For instructions on empting the trash folder, Click
here for instructions and start at step 4.
Question 5.
Why do I need to empty the trash after deleting the email?
This situation is similar to throwing away an item in you're your house. You
throw it into the trash, and then you need to empty the trash to completely
get rid of the item. When you delete an email message it moves into the trash
folder. If you delete the message by accident or decide you need the email,
this feature provides you a change to recover the message. Once you empty the
trash the item is completely gone. Click
here for instructions to empty the trash and start at step 4.
Question 6.
I thought I got 5 megabytes of space for my email. My inbox is empty why am
I not receiving email?
With your GCI.net account, you have a total of 5 megabytes (Mb) of space available
for mail storage on GCI's mail server. This limit applies to all of the folders
in your account, including the trash folder. That is why you must empty the
trash. Click
here for instructions on maintaining your WebMail account.
Question 7.
Am I limited to 5Mb of email on my computer?
The 5Mb limit only applies to your mailbox on GCI's mail server. Mail messages
that you download and store on your own computer are not affected by the 5Mb
mailbox limit. Be aware that graphics, audio, and video file attachments to
e-mail can use up a lot of disk space quickly -- an mpeg video can be from 2.5
to 10 Megs.
Question 8.
My mailbox on the GCI server is full, what will happen to my incoming mail?
At that point, GCI will "hold" all incoming mail for approximately
4 hours to allow you time to download your messages from GCI's mail server.
If you clean up your box on the mail server within 4 hours, your pending mail
will be delivered to you. Mail that GCI holds past the 4-hour period will be
returned to the sender indicating that the message could not be delivered because
your mailbox is full.
Question 9.
How can I be sure my email program is not leaving a copy of my email messages
on the GCI server?
There are two ways to check this:
Question 10.
I want to use an email client on my computer to download and store my email
what do I need to do?
For directions on how to set up your email program, please visit our home page
at www.gci.net and under Quick Links click on Email
Setup.
