|
Ordering
- How do I place an order online? You can either search by cartridge or by printer model. Once you have found the cartridge you need you can easily follow the steps to purchasing your new ink cartridge.
- Can I order by mail or fax? Yes, we accept orders by mail and fax. Please use the information on the contact us page.
- What is the cost for Shipping? Shipping is free within the Contintental United States
- Which credit cards to you accept? We accept all major credit cards including: Visa, MasterCard, Discover and American Express.
- If I buy a cartridge from you will it void the warranty on my printer? Compatible replacement cartridges and supplies do not void Printer Warranty.
- Do you Ship to Canada? Yes we do. We will apply a flat rate of $7.50 USD to your purchase at checkout time.
After Ordering
- What do I do if I order the wrong cartridge? If you order the wrong cartridge email us immediately to cancel the order. You can email us at . Please note that all orders are shipped at 4:30 pm EST. We will be unable to cancel your order if you email us after 3:30 pm EST.
- Is it possible to cancel my order? If you want to cancel an order you may do so by emailing us at . Please type "Order Cancellation" in the subject line. Please include your Full name and order number. We will be unable to cancel your order if you cancel after 3:30pm EST. View our Shipping Policy for more information.
Returns
- How can I return an item? Please contact us at .
- How can I exchange an item? For speed and simplicity, please place a new order for the items you would like and return the items you desire for a refund.
Refund
- What is the procedure for a refund? Your payment will be refunded through Paypal.
Products
- What does OEM stand for? OEM stands for "Original Equipment Manufacturer." OEM's such as Apple, Canon, Compaq, Epson, Hewlett Packard, and Lexmark are the companies that produce your inkjet printer as well as cartridges that are used in them. We offer both OEM name brand and non-OEM name brand products. Because some of our products do not carry the OEM name, we can offer them to you at a lesser cost. Our non-OEM name brand products utilise the same printer specific ink as the OEM name brands.
- Are your products O.E.M.? PhotoInkjetPro.com sells both OEM and non-OEM products.
- Which cartridges are remanufactured? PhotoInkjetPro.com does promote and market a range of remanufactured products produced by Red Shark Technologies, Alphajet, Jet Tec and Greentech. The quality of our products and customer satisfaction forms the basis of our business model, and is key to differentiating us from our competitors.
- What are compatible cartridges? Compatible cartridges are specifically manufactured to meet or exceed Original Equipment Manufacturer (OEM) specifications. These cartridges offer a high standard of quality, reliability, and offer high-quality printing results. Compatible and generic cartridges are brand new cartridges, containing only new components, and are an economical alternative to expensive brand-name cartridges and supplies, which allow the consumer to enjoy big savings over brand-name cartridges and supplies. The use of compatible or generic replacement cartridges does not void the printer's warranty.
- What are Ink Refill Kits ? PhotoInkjetPro.com understands the economic requirements of our customers and thus we choose to hold Ink Refill Kits. Ink Refill Kits are kits that have been designed for those users who wish to refill their existing HP and Lexmark cartridges as compatible replacement for these products are not available. They include a syringe, the required ink and detailed instructions on how to refill their existing cartridges. We also retail the bottles of ink them selves, which would save you buying the whole kit each time!
- Do you guarantee all your products? Yes, we offer a 100% satisfaction guarantee.
|
|
|
