Cancellation Policy
Please also view Frequently
Asked Questions
No charge is made to your credit card until your booking is
final, that is, when you submitted the payment either online
or by fax and we e-mailed you the hotel voucher. In order to
secure your room reservation you must complete and submit your
credit card details via our Secure Online Credit Card Form or
alternatively you may want to print it out and fax it to us
duly completed and signed (Our fax no.: +66 (0)2 983 7381.).
If we receive your notification of cancellation or your booking
amendment request prior 7 days preceding your check-in (not
including Sundays) or unless stated otherwise, a one time
administration fee of 5% based on your room rate (for the
duration of your entire stay) shall be charged to your credit
card.
If we receive your notification of cancellation or booking
amendment request within 7 days preceding your check-in (not
including Sundays) the cancellation fee varies with the hotel
concerned. Unless otherwise stated, it is 5% of your room
rate for the duration of your entire stay plus one night room
charge will lived.
In case of No Show we will debit your credit card for the
full amount of your booked stay, e.g.: No Refund Applies.
In case of cancellation or a booking amend request, please
do contact us immediately via our online cancellation form
below. Please use the same email address as in your original
booking request, plus enter your ORDER ID for reference!
Please note that all cancellations or booking amendment requests
MUST be submitted in writing (either by email, via our online
form or by fax). Please be advised that we will not accept
any cancellation or booking amendment requests by phone or
without above described details.
Cancellations or booking amendment requests must show your
ORDER ID and email address you originally used to make your
booking. Cancellations are ONLY valid if you received an email
from us confirming your cancellation. If you have submitted
your cancellation and do not receive our confirmation of receipt
by email do contact us IMMEDIATELY.
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