Q: I want to talk to a Hotelsmax.net representative
A: You can call us at 1.866.399.9330 from 8 AM to Midnight
eastern time, 7 days a week.
Q: What's the best way to cancel a reservation?
A: The easiest way is to cancel online with our realtime
cancellation interface. Please click HERE
to cancel a reservation. If you are canceling a pre-paid
reservation, please note that we will refund 100% of the
reservation less a $25.00 reservation cancellation fee.
Please note that different hotels have different cut-off
dates for cancellation. Failure to comply with the hotel
cutoff date may result in an additional one-night no-show
penalty fee.
Q: I want to subimt a Complaint or request a Refund?
A: You must formally register a complaint or request a refund
via telephone (866-399-9330) and a live agent within 60
days of your checkout. Requests beyond 60 days will not
be honored, nor replied to.
Q: How safe is my credit card number?
A: Hotelsmax.net has the utmost respect for your privacy
and security. We never divulge any of your account information
to anyone without your express authorization. For added
security, we require that you log in using secure mode.
We are very confident about the Internet security provided
by Netscape's Secure Sockets Layer protocol (SSL). The security
features built into Netscape Navigator, Internet Explorer
and AOL 3.0 (Mac and PC), as well as the Netscape Enterprise
Server, protect your Internet communications with: server
authentication (thwarting impostors); privacy using encryption
(thwarting eavesdroppers); and data integrity (thwarting
vandals).
Q: Why doesn't? Hotelsmax.net accept my credit card?
A: For your protection, Hotelsmax.net requires the billing
address of the credit card you're using in addition to the
credit card number. Also when you enter your credit card
and billing information, please make sure the address and
zip or postal code are correct.
Q: What am I responsible for in regards to using
this site and its related information?
A: The capability of this site, and the information accessible,
is without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness
for any particular purpose, and the user accessing such
information agrees to waive any and all warranties with
respect to same.
Access to this site and use
of the information contained thereon and/or the use of a
credit card or other debit device or the creation of any
liability or obligation in connection with the access to
or use of the site is at the user's sole risk.
By proceeding to access and/or
use this site and the information contained beyond this
page, user hereby acknowledges and agrees to the term of
usage set forth herein, assumes all risk of such usage and
hereby waives any and all liabilities and damages which
may arise out of or is in any way connected with user's
access to or use.
In the event you do
not agree to the above and foregoing terms of usage, you
are not authorized to access or use the information and
you must exit from this site.
Q: Which credit cards can I use?
A: Visa, MasterCard, American Express and Discover.
Q: How do I know if my reservation is confirmed?
A: We'll send you a confirmation email immediately after
you complete your reservation. Your confirmation email will
include reservation dates, hotel room rate, and rebate information.
Q: Why do some searches display properties with
a red Hot Rate button?
A: These properties represent special discounted properties
available only at Lodging.com. We negotiate extremely favorable
rates for you and request that you pre-pay for these reservations
at time of booking.
Q: Why do I have to pay in advance for these special
prices?
A: Hotelsmax.net has reserved these rooms in advance at
these very special rates, and we need to be paid in advance
so that we can continue to offer these great rates to our
customers.
Q: Do I get a receipt for my stay?
A: Generally you will receive an itemized receipt from the
hotel at departure. If you stayed at a discounted prepaid
room you will need to use your confirmation email as a receipt
for the room booked and paid in advance by credit card.
In this case you will only get an itemized receipt for incidental
charges on departure from the hotel.
Q: Why do I see a lower rate than the rate that
I booked?
A: Rates change all the time. Booking far in advance may
result in rate changes near the time of your existing reservation.
We do not have the ability to modify a reservation to change
to the lower rate. For Lodging.com?s special discounted-rate
properties you may cancel and re-book, however we will charge
you the $20 cancellation fee. For all other properties with
regular rack rates you will be bound by the hotel restrictions
with regards to cancellation and re-booking.
Q: Who do I contact if I have a general question?
A: For questions not answered above, please contact our
Reservation Center at 866-399-9330.
Q: Will I be subject to a cancellation fee?
A: Depending on the hotel's cancellation policy, you may
be entitled to a refund, subject to (i) any non-refundable
cancellation fee imposed by the hotel and (ii) our $25.00
non-refundable cancellation fee. Please take time to review
the hotel's policy to learn more about the cancellation
penalty period.
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