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CNET Channel has channel businesses of any size to take the lead in customer
service and online sales effectiveness.
| Challenge
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Solution
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Overview
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Provide up-to-date, comprehensive IT equipment information online
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Find an automated solution to deal with a growing number of products and
frequent product updates
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In 2001, Atea chose DataSource to outsource its catalog management because it
offered a turn-key solution that fulfilled its high quality standards
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Atea lowered operational costs by reducing the resources needed to maintain its
online product data
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DataSource's scalability allowed Atea to expand their project to a pan-Nordic
level
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Atea is the leading Nordic company in sales, distribution and integration of IT
products and IT infrastructure
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Atea's business concept is to simplify and rationalize their customers'
management of IT-products throughout the life cycle
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| Challenge
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Solution
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Overview
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CompuCom needed to improve content quality and custom content management so
that it could attract and retain customers for its technology acquisition and
deployment services
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After implementing CNET Channel's DataSource solution to power its online
product acquisition services with rich content, CompuCom has surpassed its
competitors' data, and significantly improved staff efficiency and customer
satisfaction
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Fortune 1000 enterprises, high-growth companies, vertical market leaders, major
technology equipment manufacturers, leading-edge system integrators, and
wireless technology providers depend on CompuCom to help them minimize risks,
reduce costs, and increase profit potential
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| Challenge
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Solution
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Overview
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Computacenter needed to enhance its product content aggregation and maintenance capabilities in order meet the company's expansion strategy, and scale its breadth of product acquisition and support capabilities.
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The implementation of CNET Channel’s DataSource has significantly reduced the costs of managing product content, increased the quality of the data, and enabled them to scale e-commerce operations across multiple European markets.
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Computacenter is Europe’s leading independent provider of IT infrastructure services. The company advises customers on their IT strategy, implements the most appropriate technology from a wide range of leading vendors and manages elements of their technology infrastructures on their behalf. Corporate and government clients are served by a network of branch offices across the UK, Germany, France, Luxembourg and Belgium and, through international partners, at locations across the globe.
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| Challenge
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Solution
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Overview
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Electronic Systems needed to create an elec-tronic storefront to accommodate
its customers' growing need to automate IT purchasing, as well as to maintain
preferred status among customers' e-commerce options
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Having tapped CNET Channel's ChannelOnline to automate sales activities ranging
from creating a robust online store to streamlining quote generation,
Electronic Systems has reinforced its long-standing relationships with existing
customers and earned new contracts based on its ability to respond to their
e-commerce requirements
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Since 1980, the $125-million company has built a solid reputation for expertise
in IP telephony, security and intrusion analysis, storage systems, and asset
lifecycle management. Customers in the healthcare, manufacturing, education and
federal, state and local government sectors have come to depend on Electronic
Systems for a personalized approach to IT procurement
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| Challenge
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Solution
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Overview
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Provide sales and purchasing staff with a single source of product
specifications to boost productivity
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Give customers access to comprehensive product information through the
company's extranet
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Through use of the DataSource service, product information data feeds provide
immediate access to structured, comprehensive and up-to-date technical
characteristics
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DataSource facilitates data mapping between product information and sales data,
especially availability and stock, freeing sales to concentrate on their core
activity
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Groupe Euralliance's Solutions Informatiques is the number one IT service
provider network in France
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Euralliance's provides services in IT architecture, integration and deployment,
engineering and maintenance
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| Challenge
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Solution
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Overview
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ICS sought to offer products and services to a growing clientele without increasing its overhead or sacrificing quality of customer service.
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Using CNET Channel's Web-based ChannelOnline solution for sales cycle automation, ICS has put extensive product data at sales staff's fingertips for fast generation of accurate, customized proposals — without the need for additional staff to gather and maintain this content. Going forward, ChannelOnline will help ICS expand its operations into new markets like Phoenix and Las Vegas.
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Innovative Computing Systems (ICS) is a full-service systems integrator upporting the technology needs of California’s legal community since 1988. ICS sells and integrates technology for legal systems, networking, and telecommunications, as well as providing consulting, security and product support services.
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| Challenge
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Solution
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Overview
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Improve the online buying experience for customers
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Increase the product portfolio and improve quality of technical information
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Automate product data production and maintenance processes
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ISC chose DataSourceT to outsource its product data management in order to
create a reliable foundation for the development of its e-commerce activities
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DataSource allowed ISC to transform its e-commerce operations in less than
eight days, saving the company hundreds of hours in development time
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DataSource provides ISC customers with smooth and efficient catalog browsing,
product grouping and searching, as well as product comparison capabilities
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ISC is one of the UK's top 10 value added resellers (VARs) with a turnover in
excess of ?60million and over 280 staff at its eight UK sites
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ISC is known as a global IT solutions provider with proven experience across
all business sectors, from retail and finance to manufacturing, service and the
public sector
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| Challenge
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Solution
|
Overview
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Provide consistent classification and product descriptions for over 100,000
SKUs
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Give customers access to comprehensive and actionable product information
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Enhance e-commerce functionality with improved search, comparison and product
cross reference features
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DataSource saved Pomeroy from having to manually re-key 100,000+ descriptions
by providing clean, consistent product data across a wide range of
manufacturers
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The new system was deployed in two months, saving Pomeroy a full year off their
time to market
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Pomeroy's e-commerce site offers smooth and efficient catalog browsing, product
grouping and searching and product comparison capabilities
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The Pomeroy Companies provide complete e-commerce infrastructure integration,
broadband and desk-side integration services to clients across a broad spectrum
of industries, governments and educational organizations
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Pomeroy employs approximately 1,800 individuals, more than half of whom are
technical personnel, and maintains 30 regional facilities in the United States
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| Challenge
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Solution
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Overview
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ProSys Information Systems
was in the process of launching a B2B purchasing site and
needed to deliver a quality experience to users. Instead of
dedicating a staff to developing a catalog management
system, the company looked outside to find a solution
partner that could deliver content, and could do so quickly.
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CNET Channel’s DataSource
enabled ProSys to launch BizXchange, a leading eProcurement
site, in 2002. ProSys plans to take advantage of
DataSource’s global features and functions that will speed
responsiveness to customers around the world while
offering the quality user experience they’ve come to expect.
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The Prosys Information Systems mission is to provide its customers a flexible reseller of personal
computer products and to incorporate a national presence.
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A woman-owned minority business with offices in Atlanta, Miami, Boca
Raton, Tallahassee, Birmingham, Raleigh, Nashville and Memphis.
- The company offers customized
solutions, makes personnel available 24 hours a day, and stocks some
products locally for immediate delivery
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| Challenge
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Solution
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Overview
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To compete in an increasingly crowded market for computer hardware sales to the
U.S. education sector, Safari Micro needed a robust online storefront and
capabilities that would further distinguish the company from manufacturers'
direct sales efforts and purely Web-based resellers
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ChannelOnline powers Safari Micro's robust e-commerce site and fuels account
representatives' responsiveness with rich product information and comparison
tools that ensure speedy access to the right product for the customer's needs,
as well as customer-specific pricing that complements superior service and
reinforces customer relationships. The company experienced a 22% year-over-year
increase in sales and ten-fold increase in unassisted Web orders with
ChannelOnline
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Safari Micro is a one-stop resource for the computing needs of the U.S.
education market, distinguished by the guidance of highly trained, responsive
account managers and technically knowledgeable staff who serve as an extension
of the IT or purchasing department. Safari Micro's commitment to helping
education customers find the right solution includes a specialization in
sourcing hard-to-find products
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| Challenge
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Solution
|
Overview
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Replace paper catalogues and a high maintenance, in-house computerized solution
which offered limited capabilities for development of interactive outside
access to the data
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Set up a customer extranet with a reliable, constantly up-to-date online
catalog
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Since 1998, Allium has been using DataSource as a data feed powering its
internal and external Web sites, enabling uniform deployment of simple and
effective software functions with rich and dynamic content
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SCC's marketing, sales and support teams save time and resources by relying on
a single structured online catalogue, which enables them to focus more
effectively on customer management
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SCC (formerly Allium) is a French subsidiary of Specialist Computer Holdings
International Ltd., Europe's largest privately owned technology group
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SCC provides value-added services and solutions that drive cost savings and
performance improvement for public and private sector organizations
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| Challenge
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Solution
|
Overview
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TOPNORDIC sought to enhance its virtual stores' utility with rich, consistent product data tailored to the regions in which it operates, without additional investment in manpower
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After implementing CNET Channel's DataSource solution, TOPNORDIC has automated the creation of a virtual catalog of products that reflects availability and presents data in the user's preferred language
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TOPNORDIC is a leading reseller of IT products and services to government and business customers in Denmark, Norway and Sweden. One of the first resellers to provide customers with the option ofe-commerce, TOPNORDIC continues to find ways to make it faster and easier for customers to purchase the hardware, software and supplies that they need
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| Challenge
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Solution
|
Overview
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Momentum Market Intelligence was looking for a comprehensive product content delivery solution to give them a leg up in the market research industry. They needed a qualitative and quantitative solution to provide their customers with the most cutting edge market research.
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While currently in beta testing, SolutionOptimizer — based on CNET Channel's DataSource — will completely revolutionize the market research sector and allow Momentum Market Intelligence to address a broad spectrum of global research needs.
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Since 2000, Momentum Market Intelligence has provided market intelligence to the high tech sector. The traditional research company, and its subsidiary, Columbia Information Systems, conducts marketing studies, focus groups, and in depth interviews with IT professionals for Fortune 500 companies.
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| Challenge
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Solution
|
Overview
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Respond to customer requirements and contribute to cost reduction efforts by
using "on-demand" structured product information in the form of data feeds
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Manage technology assets effectively by using intelligent product data
management
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Parsys uses DataSource™ from CNET Channel to provide highly efficient
technology information management and cost control services to clients
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Thanks to DataSource, Parsys is able to synchronize its catalogue of 30,000
SKUs with those of Tech Data and Ingram Micro
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Parsys has improved service and expects significant productivity gains from the
use of DataSource
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A major player in the European technology services market, Parsys offers unique
information system management solutions (management of installed base,
scaleable rentals, etc.) allowing for better cost control of data processing
expenses
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| Challenge
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Solution
|
Overview
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Present a product catalog containing upwards of 23,000 articles
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Build an efficient and sophisticated search engine
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Implement an automated and dynamic e-commerce solution
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DataSource feeds comprehensive product information to the extranet used by
resellers and the company's 120 sales representatives
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CNET Channel's data enables Tech Data to offer sophisticated search and
comparison functions to resellers
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Tech Data's extranet has won several industry awards since implementing
DataSource
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Tech Data France, France's largest IT broadline distributor, is a subsidiary of
Tech Data Corporation, the second-largest IT distributor in the world
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Tech Data France has 5,000 to 6,000 active customers on a monthly basis, of
which around 3,000 place orders online and 2,000 connect to the extranet on a
daily basis
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| Challenge
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Solution
|
Overview
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CHIP Xonio Online sought a resource for exhaustive product information that would help ensure its status as the most comprehensive resource for German-speaking consumers, without requiring dedicated resources to compile and maintain information.
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After implementing CNET Channel’s DataSource, CHIP Xonio Online has further enhanced its in-depth merchandise reviews and comparison shopping capabilities, increasing the click-through rate of qualified customers to merchant partners – and significantly boosting related advertising revenues.
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CHIP Xonio Online GmbH comprises three online retail sites that complement
parent CHIP magazine, one of Germany’s top technology magazines
for consumers. CHIP Xonio Online is distinguished from the competition by
its unparalleled combination of news, product reviews, shopping advice,
comparison shopping and access to merchant sites to complete purchase.
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| Challenge
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Solution
|
Overview
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To distinguish itself from the
competition, computeruniverse.net sought to offer the
broadest and deepest information for about 100,000
technology products running the gamut from business tools
to entertainment software.
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computeruniverse.net's awardwinning
online store serves customers in Germany and
abroad with merchandise details and comparison shopping
capabilities that have created consumer loyalty in the form
of repeat business, and have eliminated the need to
compete on price alone.
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computeruniverse.net GmbH is one of Europe's leading online shops
specializing in hardware, software, electronic goods, hi-fi and digital
imaging equipment, DVDs, and computer games. There is a strong emphasis
on supporting customers in the selection of products, in their buying
decisions, during the sales process, and, of course, in terms of aftersales
care.
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| Challenge
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Solution
|
Overview
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Improve the dabs.com website, offer product information in an organized, easily
searchable format, so that customers have more time to make their purchases and
track their orders
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By using the DataSource subscription based data service, dabs.com has
quadrupled the number of product listings on its site, now offering smooth and
efficient catalog browsing, product grouping and searching, and product
comparison capabilities
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As a result, dabs.com has lowered its operational costs by significantly
reducing the resources needed to maintain online product data
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dabs.com is a leading British IT e-Tailer in Europe and provides a one-stop
service for all IT related hardware and software
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| Challenge
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Solution
|
Overview
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Insight needed to enhance the
content management of its website so that it could meet
increased online demand for tailored solutions and provide
customers more than just price and availability information.
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After implementing CNET Channel's
DataSource solution to power its online sales channel,
customers can easily and quickly find the product or
solution they need, compare products, and make informed
purchasing decisions. Insight.com has realized a material
increase in online purchases and reduction in order returns.
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Insight Enterprises, Inc. is a leading provider of information technology
("IT") products and services to businesses in the United States, Canada
and the United Kingdom. The company's offerings include brand name
computing products, advanced IT services and outsourcing of business
processes. The company has more than 4,000 employees worldwide
and generated sales of $2.9 billion for the 2003 fiscal year. Insight
Enterprises Inc. is ranked No. 537 on Fortune Magazine's 2004 "Fortune
1000" list.
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| Challenge
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Solution
|
Overview
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Provide structured content in an easy-to-use format on the company's Web site
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Increase the site's conversion rate by providing specs for all products
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Help the sales teams to keep up with the ongoing turnover of new products and
data
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Develop a good looking, cost effective, efficient and employee-friendly Web
site
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Novatech chose DataSource as its content management solution to ensure a
seamless implementation and guarantee a good return on investment
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DataSource facilitates the complete buying and selling process by allowing
faster and easier access to essential purchasing information
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The improved service to customers and internal users has resulted in a
measurable increase in earnings
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Novatech is a mail order and online computer system manufacturer and component
and peripheral supplier based in the South of England
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With a catalogue of nearly 10,000 products, the company operates as a
multi-channel retailer through the Web, telesales, catalogues, retail shops and
corporate accounts
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| Challenge
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Solution
|
Overview
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Free up database administrators time by automating product data collection and
processing
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Create one central source of timely quality data for both online and offline
usage
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Implement a flexible solution to facilitate expansion in other European markets
|
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PC World Business chose DataSource to streamline internal data processing and
to offer their customers optimized search, navigation and comparison
functionalities with standardized and structured data.
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CNET Channel's DataSource solution allows PCWB to automate a large proportion
of their product data collection and processing enabling their database
administrators to undertake tasks that add more value to the business.
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DataSource provides PCWB with a flexible multilingual and multi-market solution
that will help expanding their business in the competitive European markets
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PC World Business is a leading specialist provider of IT solutions to business
and the public sector that supplies products and services to more than 100,000
UK businesses and public sector organizations.
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PC World Business has specialist Business Centers in each of the 135 PC World
stores across the country, offering immediate access to around 5,000 products
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| Challenge
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Solution
|
Overview
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Publish an online catalog of thousands of items without having to manually
enter and update technical data
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In 1999, given its rapid expansion and the launch of a new subsidiary in Great
Britain, WStore opted to start outsourcing to CNET Channel's DataSource
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As a result, all catalogue items are managed in-house by just two people in
France and one person in Great Britain, a significant saving compared to the 10
people that would be required to maintain a comparable catalogue in-house
-
DataSource has helped improve product data quality, search engine performance
and product compatibility checks
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Opened in October 1998, WStore's objective is to deliver better information to
businesses when purchasing IT products
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WStore is present in the UK and France
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| Challenge
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Solution
|
Overview
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Outsource product data management right from the launch of the Caloga website
-
Avoid difficulties involved in providing granular, comprehensive and timely
product information in a sector where multiple products abound, and where
specifications change at a rapid pace
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Since its creation, Caloga's website has used the DataSource online catalog
from CNET Channel
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Caloga provides value-added services and up-to-date, leading edge information
to professionals, such as highly structured and up-to-date product data sheets,
enabling users to compare characteristics and prices of articles from multiple
vendors, and to obtain up-to-date availability
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Founded in 2000, the caloga.com website provides information on computer
hardware and software, with a view to helping users optimize their purchasing
processes or buying decisions
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| Challenge
|
Solution
|
Overview
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Provide Klatu's eComT application with highly structured product information
required to effectively power a multi-lingual e-commerce application
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Display both Ingram Micro and Tech Data pricing and availability, other
suppliers and Klatu's own inventory
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CNET Channel's product data powers Klatu's international e-commerce
application, eComT, for Latin America and the Caribbean
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DataSource increased Klatu's competitive advantage by helping bring its
application quickly to market in English, Spanish and Portuguese
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Klatu's content-enabled model has proved attractive to distributors interested
in increasing their inventory visibility through Latin American
reseller-branded websites
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Klatu, headquartered in Miami, Florida, develops and provides multi-lingual
international e-commerce solutions for resellers, distributors and
manufacturers that supply Latin America and the Caribbean
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 |
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| Challenge
|
Solution
|
Overview
|
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Pangora needed to expand its
comparison shopping capabilities in order to meet
consumer expectations and stay a step ahead of other
service providers competing for portals’ and e-tailers’
business in five European countries.
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After implementing CNET Channel’s
DataSource, Pangora is now able to return incredibly rich
merchandise details along with merchant offers, so that
Europe’s top Web portals can help online shoppers make
purchase decisions informed by more than price – and
encourage site loyalty.
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Pangora is a service provider of product search technology on the
Internet and offers complete shopping solutions for portals in Europe.
Leading portals such as AOL, Wanadoo, T-Online and Lycos count
among the 42 portal partners that use PANGORA technology. The
Pangora system is flexible and modularly built to meet the specific needs
of each portal. Pangora employs Europe-wide 70 people. Company
headquarters are in Munich.
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| Challenge
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Solution
|
Overview
|
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To focus on developing the editorial content that distinguishes it from the
crowd of technology comparison shopping Web sites, Shopper.com needed to
automate product data collection without sacrificing quality or content
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CNET Channel's DataSource enabled Shopper.com to outsource product data
acquisition and create new navigational features and innovative functions such
as a value-based comparison engine, helping the Web site to bolster its
presence as the definitive source for informed comparison shopping
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CNET Shopper.com ("Shopper.com") is an online shopping supersite combining
powerful comparison-shopping technology, news and reviews for some 400,000
hardware and software products for consumer and business users. What most
visitors take for granted is the site's difference as one of the few Web stores
to pair expert reviews with extensive product specification and performance
details on par with data provided by the manufacturer
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| Challenge
|
Solution
|
Overview
|
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Direct Alliance needed to
upgrade their content management strategy and deliver
more flexible, scalable, and integrated product options to
their Global 50 customers.
|
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Implementation of CNET Channel’s
DataSource has significantly changed the way Direct
Alliance is able to do business. With over 600 attributes
available for building solutions, the company engages its
customers in finding the perfect solution.
-
Now Direct
Alliance can easily bundle additional products into solutions
that customers want to purchase without draining its staff.
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In business since 1993 with more than 700 employees, Direct Alliance has the experience and resources to expand your market, increase your profit, and improve your customer satisfaction. When outsourcing with Direct Alliance, you gain the benefits of a proven industry leader backed by years of development. You also gain the benefits of a fully integrated business system that enables you to expand your business and your profits without interrupting your current operations.
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