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Please note:
We
will not accept the return of special ordered parts or parts that are not
found on our website (for example- parts that we special order for you.)
In the event that a
return is the result of an error of our company or website we will issue a
full credit and call tag or return label for pickup of the parts to be
returned to our facility.
Within 14 days of receipt of your shipment, you may request
to return any of the following items for a refund:
Any
item that has been unopened.
Any item
received with missing parts or components
Any
item that is defective or damaged
Any
other item in new condition with original packaging and accessories
Freight
must be prepaid to return destination; we will not accept COD shipments.
Mandatory
Return Procedure
A Return Authorization Number (RA) is required for any
return. To request a Return Authorization Number you may call our Returns
Dept at (866)308-9051 (Mon-Fri) from 9am-8pm (CST) Saturday from 10am-5pm
(CST) and Sunday 12pm-5pm or, you may contact us by e-mail at twilson@hitchfinder.com.
You may also be issued a Return Authorization Number by completing the
form found at the “Return
Request” link at the bottom of this page.
Any package returned
without a Return Authorization Number (RA) will not be accepted or
credited.
Once you have received your Return Authorization Number place
this number clearly on two sides of the exterior of your box that you are
returning to us (the RA number is used to reconcile the package that you
are sending to us with your claim). Please indicate the reason for your
return of the product inside the box with the part to be returned. Include
the packing slip and wrap the package securely.
If you do not have your packing slip, please indicate the
order number or the e-mail address and name of person who placed the
order, along with the reason for your return on a separate piece of paper,
and send the package the address below.
For your protection, we recommend that you use UPS or Insured Parcel
Post for shipment.
Unless advised otherwise, send the package to:
Hitchfinder.com
Attn:
Returns Dept.
916 113th St. Suite B
Arlington,
TX 76011
All return items must be securely packed and shipped to the
address indicated in the Return Authorization. Include a printed copy of
the RA that you received in response to your request.
Products that show clear evidence of use will not be accepted for
refund.
Refunds and Restocking fees
Please note: a 15% re-stocking
fee will be applied to any return that is not an error of our company or
website.
We will refund to the original purchaser,
less a 15% restocking fee, for most items if returned with the original
box, packaging, all manuals and accessories within 14 days of receipt.
Proof of purchase is required for all refunds or exchanges and merchandise
must be in new condition, including the original box, packaging, all
manuals and accessories. The value of missing items and/or damaged items
will be deducted from the credit amount of a return. Shipping/Handling
costs are not refundable. It is the original purchaser’s responsibility
to ensure that returns are adequately packaged, insured, and tracked. All
shipping costs are the responsibility of you the customer.
We
will notify you via e-mail of your refund once we have received and
processed the returned item. You can expect a refund within 14 business
days of our receipt of the product in question. Refunds will be in the
same form previously accepted for payment.
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