Info about Helpdesk Support, Helpdesk Solution, Helpdesk Jobs, Computer Helpdesk, Student Help Desk

American Helpdesk

American Helpdesk (AHD) is one of the nation's leading Support Services organizations. AHD is a Limited Liability Company with headquarters located in North Dallas, Texas,in the heart of the Dallas-Fort Worth Metroplex. AHD enjoys strong financial stability with a senior management team that has been working together for more than 20 years. AHD's area of expertise focuses on the technology marketplace providing unmatched helpdesk, call center support and customer service solutions.

The success and stability of AHD is a result of a customer focused business philosophy to provide companies and individuals with reliable solutions and exceptional service.

Helpdesk services outsourcing provides your customers with round-the-clock support, and dedicated customer care representatives, without the high costs associated with providing an in-house helpdesk.

Setting up helpdesk facilities, maintaining and training a team of operators and managers is expensive and is a real cost that lowers your bottom line on a daily basis; while, outsourcing is viewed as a deductible business expense. In addition to providing a tax-friendly alternative for your business, outsourcing your helpdesk allows you to focus your attention on your core business.

In order for our customers to get the solution that has made AHD one of the acknowledged leaders in web-form management space, we at AHD have a team of professionals who constantly strive to provide the highest quality solutions. This dedication and commitment to customer service and exceeding our client's goals and our customer's expectations helps us to build and retain long-term credible customer relationships, consistently and cost-effectively, across what is increasingly becoming the most popular communication channel - The Internet.

For more information, please visit American Helpdesk.

EU expands its on-line Export Helpdesk for developing countries

2005-06-15

The European Commission is launching the second phase of its on-line export helpdesk for developing countries.

The new service provides detailed information on the specific import requirements of the EU and Member States, as well as up to date notice of internal taxes. By providing information on the EU's preferential access schemes and guiding exporters through the process of exporting to the EU, the service is designed to help producers in developing countries benefit fully from the EU market. The service can be accessed at: (http://export-help.cec.eu.int)

The on-line service has been providing free and comprehensive information to exporters since February 2004. The European Commission launched the Export Helpdesk (http://export-help.cec.eu.int) with the goal of enhancing the economic growth of developing countries by facilitating the access of their exporters to the EU market. From its launch to December 2004 it received an average of nearly 1,500 hits per day, rising to well over 3,000 hits per day so far this year.

New features are available on-line to make the helpdesk more useful for exporters from developing countries such as:

* EU and Member States?specific requirements for each particular product.
* Internal taxes applying in each Member State for each particular product.
* General requirements for all products at EU level
* Overview of EU Import Procedures
* VAT Overview for the European Union
* Excise taxes Overview for the European Union

Users of the helpdesk are invited to make suggestions as to further information which they consider could be usefully added to the helpdesk to better serve their needs.

For more information, please visit Red Nova.

FIU warns of ID theft risk

By Jennifer Peltz Staff Writer Posted April 29 2005

Some Florida International University students, professors and staffers may be at risk of identity theft from a recent computer break-in, the university said this week. The university still is gauging the extent of the security breach. But for now, there's no evidence of any fraud, FIU information-systems chief John P. McGowan said. The computer systems that hold thousands of student and employee records are heavily protected and appear to be safe, McGowan said.

But he said cyber-burglars last week may have peeked into 165 campus computers. Some held snippets of sensitive information; employees' lists of their credit-card accounts, for example, or old class rosters that could include students' Social Security numbers. FIU stopped using the Social Security numbers on class lists last year. It is not known whether the hackers made off with any information, McGowan said. But FIU is advising all students and staffers to activate fraud-alert protections on their credit cards and keep a close watch on their accounts. Wendy Lee, a junior, said she certainly would. "I don't know whether my information is safe or what," she said. "It's a little freaky that somebody else can have access to my credit card or my records in school."

FIU technology experts are examining 3,000 campus computers, McGowan said. The Federal Bureau of Investigation also is looking into the incident, spokeswoman Judy Orihuela said.

According to McGowan, the electronic intruders apparently dialed into FIU's computers from Europe. FIU's announcement follows high-profile computer-security breaches at information brokerages, banks, retailers and colleges. The Privacy Rights Clearinghouse, a California-based, consumer-advocacy group, has counted 19 incidents since mid-February, potentially affecting as many as 4 million people. Boston College, Northwestern University and Carnegie Mellon University have been among the targets.

For intellectual and financial reasons, college computers sometimes are less guarded than corporate ones. But with incidents mounting, "Universities and colleges need to take a look at their data-security practices," Privacy Rights Clearinghouse spokeswoman Jordana Beebe said. FIU is doing that, McGowan said. The university was two years into a major computer-security upgrade, but last week's break-in was "a wake-up call," he said. "It basically tells us that our network has to be a lot more secure," McGowan said. Staff Researcher Barbara Hijek contributed to this report.

For more information, please visit Usm.

iPass for Secure Connectivity

REDWOOD SHORES, Calif., June 15 /PRNewswire-FirstCall/ -- iPass Inc. announced today that Secure Computing(R) , a leader in securing enterprise networks, is looking to iPass to provide their remote and mobile workforce a secure global connectivity service. Under the signed agreement, Secure Computing will deploy the iPass Corporate Access(TM) service to its employees, enabling them to securely connect to the Secure Computing corporate network.

Selected in part for its single, easy-to-use interface, the award-winning iPassConnect(TM), requires a single username and password to access the multiple connection options. The Secure Computing IT department will also be utilizing iPass Intelligent Online Quality (iOQ(R)) service, allowing them to monitor the experiences of end-users connecting to the iPass global virtual network and reducing calls into and costs of internal helpdesk support.

"We were seeking a connectivity solution that could compliment our own suite of security services," said Brian Bosveld, manager of IT networking of Secure Computing. "Additionally, iPass addressed our need for an easy-to-use, easy-to-deploy service that will allow our employees to use Dial, Wi-Fi, Ethernet and EVDO services all while integrating seamlessly with our Safeword Premiere Access AAA infrastructure. iPass offers us a comprehensive service that takes into consideration the security needs of today's enterprise, the management requirements of IT department

"When a leader in enterprise security places its faith in our secure connectivity solution, we believe that's a strong endorsement," said Jon Russo, vice president of marketing at iPass. "iPass works very hard to ensure that our customers' mobility needs are simultaneously addressed with their security requirements. Through a widely available broadband network, the iPassConnect interface and IT management tools resolve traditional trade-offs for IT managers, allowing customers such as Secure Computing to avoid sacrificing security for mobility."

About Secure Computing

Secure Computing has been securing the connections between people and information for over 20 years. Specializing in delivering solutions that secure these connections, Secure Computing is uniquely qualified to be the global security solutions provider to organizations of all sizes. Our more than 11,000 global customers, supported by a worldwide network of partners, include the majority of the Dow Jones Global 50 Titans and the most prominent organizations in banking, financial services, healthcare, telecommunications, manufacturing, public utilities, and federal and local governments. The company is headquartered in San Jose, Calif., and has sales offices worldwide.

For more information, please visit Red Nova.

Basilica Expands Its Helpdesk Offering With Supportworks From Hornbill

Friday, 17 June 2005

Hornbill Systems, a provider of IT support and service management solutions, has announced that Basilica Computing Limited is to expand its use of Supportworks. The new services supplied by Basilica will be aimed at the small to medium sized enterprises (SME) market. Supportworks, which is already used by Basilica as the basis for the global IT Helpdesk service it supplies to Regus, was selected for the new SME service for its adaptability and its impressive range of 'out-of-the-box? functionality.

Basilica has 30 concurrent licenses for Supportworks, which are used by 60 members staff, based at its head office in Letchworth Garden City, in Hertfordshire and at 12 locations overseas. The new service is currently supplied to four customers, with 10 more lined up to join in the coming months.

Paul Briggs, Service Delivery Manager at Basilica commented, "We have been using Hornbill's Supportworks for over two years to support Regus, so it was the natural choice when we decided to extend our services to some of our other customers. Supportworks is ITIL compatible, which helps us to streamline processes automatically, speeding up our service delivery. The reporting is very easy to use, and enables us to monitor each client to ensure that they are receiving the best possible service and that any issues are tackled in a proactive manner.

Gerry Sweeney, Managing Director at Hornbill said, "Supportworks has been designed to provide a highly configurable IT Services and Support platform. However, the flexible nature of Supportworks means that it is delivered with standard functionality that goes at least 85% of the way to meeting most organisations?requirements. This policy of delivering products that enable our users to 'hit the ground running?has won us many new clients, and we are delighted that Basilica will be extending its use of Supportworks for this very reason.

For more information, please visit Crm Today.

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Pike Central opens student help desk

Sep 11, 2005

Teens at Pike County Central High School are getting real world experience by managing the nation's first student-run Technology Help Desk.

According to Jane Branham, the administrator, eligible students must apply to enroll in the help desk class, which meets for one period during the day. If accepted into the course, a contract outlining responsibilities is signed by the student and his or her parents. The student then takes on the role of a "staff member," and is treated as an employee.

Student staff members are expected to maintain professionalism while assisting with technology-associated problems, and are evaluated "as any employee would be in any business," according to the contractual agreement.

It's a lot of responsibility, said Branham, and it's a wonderful experience for the students. "I've seen what a difference it makes," she said.

The help desk is set up similarly to those in many organizations. Each school within the district has a teacher who is appointed to be the STC, or School Technology Coordinator. When there is a computer or computer-related problem, the STC contacts the Help Desk, Branham explained.

This contact can be made either by e-mail, fax, over the phone, or through the program's Web site. Problems are addressed by student staff members in one of two ways. They can either help to solve the problem over the phone or by e-mail, or they can place a work order, said Branham. The work orders are sent to technicians employed by the district, who go out and take care of the problem. According to Marrita Clark, the director of technology, there are now eight technicians on staff who help to fulfill work orders.

The help desk provides service to the county's 34 sites, which include the high schools and elementary schools, vocational schools, adult education centers, and the Pikeville Board of Education. Student staff members assist with problems related to teacher and student e-mail, and the Learning Village Web site, which is a site used by teachers throughout the district to assist with lesson plans and design class Web sites, Branham said.

Student staff members also help to oversee the district equipment, including servers, laptops, desktops, printers, and wireless carts. Wireless carts are mobile carts that hold 20 wireless laptops that can be moved from classroom to classroom.

Through this class, student staff members receive training in areas of business, which according to the contractual agreement includes, "written and oral communication skills, telephone skills, utilization of databases, word processors, electronic e-mail, etc."

Since the program started in 1998, the help desk has received more than 50,000 calls, according to program materials. Due to the popularity of the program at the high school, additional help desk classes have been added at other Pike County high schools. These help desks assist with in-house computer related issues, and report directly to the help desk at Pike County Central, Branham said.

Branham also added that the help desk has generated interest from schools around the nation. She recalled being contacted by an individual in New York who wanted to learn more about the advancements at Pike County Central. In past years, students also had the opportunity to present at the Technology and Learning Conference in Louisville, according to Branham.

The technological advancements at the high school continue to serve as a model, and according to both Clark and Branham, this is only the tip of the iceberg. Staff are continuing to develop new and innovative ways to enhance learning, and according to Branham, everyone on staff knows their job and is motivated to it.

"We've got a great team," Clark added. For more info about computer helpdesk, please visit Appalachian News-Express, KY.

i-HelpDeskSoftware.com Reveals Where to Find Free Help Desk Software

Thu Sep 08 2005

According to i-HelpDeskSoftware.com, many companies recognize the benefits of help desk software. From streamlining technical inquiries to responding quickly to customer issues, help desk software has become a basic part of most company? business strategies. Pricing can vary and some businesses, especially small businesses or start-ups, may be interested in free help desk software.

For small companies, downloading free help desk software may be ideal. Many companies do not offer free software for more than 100 computers, so if you have a larger business, it is like that you will need to purchase a larger version.

As i-HelpDeskSoftware.com explains, many online companies offer free help desk software. Most of these programs are downloadable, easy to install and relatively easy to use. One company, HelpDeskReloaded.com, offers an excellent free help desk program with almost daily updates.

As a business owner, you may have questions regarding the use of free help desk software. For instance, how can companies turn a profit while offering a free product like this? Many help desk software providers offer limitations on the number of computers that can access the software, some have limitations on the number of tickets supported and some programs are supported by advertising frames. For a small start up business, these limitations may not hinder the purposeful use of the program. For others, it may be necessary to upgrade the account in order to obtain full access to the particular program.

Free help desk software programs usually offer the same features and functions as purchased programs. Some of the features may include the ability to share trouble tickets with the entire support team, tracking the status of the trouble tickets to ensure their resolution and the ability to manage tickets to ensure they are directed to the appropriate personnel. Most free help desk software programs are fully functional and offer businesses a comprehensive solution for their needs

Help Desk Software provides detailed information on help desk software solutions, including IT help desk software, web-based help desk software, free help desk software, help desk tracking, help desk support software, and reviews of help desk software programs. Help Desk Software is the sister site of Recruiting Software Web. Visit Pressbox.co.uk for more info about computer helpdesk.

Consumer help desk at the mall

Sept 14, 2005

OVER AT SM CENTERPOINT on Magsaysay Avenue, a consumer-help counter has been around for some time now. On one side of the counter is the pay center for utility bills, and on the other side, the SM complaints desk that takes care of customers’ concerns.

For those of us who live close to Centerpoint, the consumers’ help desk has already been a major convenience. And now we are told that, in addition to this counter, there will soon be a new consumer welfare center that will provide a different kind of service.
Among other functions, it will link customers to the Bureau of Internal Revenue (BIR), Social Security System (SSS) and Department of Trade and Industry (DTI).

The first linkage center is already open at SM Megamall. The Consumer Welfare Center is a joint project of DTI and SM Supermalls.
Consumer welfare coordinators who man the desk do not only handle consumer complaints and queries but also assist customers in getting information from government agencies. can ask about their BIR payments, verify their tax information number (TIN), or inquire about tax filing and payment schemes. SSS members can inquire about payments, benefits, loans, etc.

Consumers with complaints against business establishments can get help through the I-Reklamo, DTI’s online complaint system. E-mail mfd@sm-shoemart.com for more information on the consumer welfare center. Visit INQ7 Interactive for more info about helpdesk support.

''Help Desk'' Is the New Money Pit

Aug. 25, 2005

Who do you call when your computer is sick? The answer is Help Desk. And this can be far more costly than most businesses realize. Per a recent white paper written by Drew Robb, each support call costs $14 to $18; and as much as $75 to $95 to visit a desktop user. Add those figures up even conservatively within a small to midsize corporation and the figures begin to soar.

One problem which takes a severe toll on the Help Desk area is "fragmentation"--a computer disease whose common symptoms include slow performance, data loss, sluggish reboots, blue screens and stability problems. The known solution for restoring such a computer's health is through automatic defragmentation software such as Diskeeper(R) (www.diskeeper.com). But users or IT professionals unaware of this solution end up with the Help Desk call. And the money pit is born.

The white paper goes on to detail how through installing an automatic defragmenter on computers, small to enterprise class companies can lower their Help Desk costs dramatically. Per Robb, avoiding even a single trouble ticket pays for the costs of the defragmentation software and therefore lowers support costs throughout the entire lifecycle of the equipment.

John Iasiuolo, Computer Outlook radio host, notes,

"The Robb paper is on the money (no pun intended). Help Desk is a money pit if you're not defragmenting automatically. I've been covering the Diskeeper product for months with my listeners. Automatic defragmentation is not just a money saver, it's essential to speeding up your PC's performance."

By restoring the full health of computers, automatic defragmentation programs secure demonstrable ROI--with benefits that include a 67.90 to 83.67 percent performance increase, bottom line savings through the prevention of premature hardware upgrades and most important to some; the freeing up of the IT professional's time. All of this translates to hard dollar savings, otherwise lost in the pit.

So if your Help Desk is taking too many performance related calls, ask yourself, "Are we defragmenting?" If the answer is "No", then look into automatic defragmentation software. Avoid the new money pit. Visit business wire for more detail.