Frequently Asked Questions

How can I check hotel availability?
Due to the high volume of reservations, our consultants are unable to do individual availability checks for clients. We only perform hotel reservations. To make a booking, you must submit a reservation form and provide your credit card details.

When I search for a hotel, all hotels come up as being "Unavailable". Why is that?
Once you submit a reservation, the hotel will require time to process your request. To allow us to provide you with the best possible service, we can only accept bookings with the check-in date at least 3 days from the date the reservation is sent to us.

If the check-in date selected falls inside the above cut-off(s), all hotels will be shown as Unavailable.

I have submitted my reservation form and credit card - what happens now?
Once you submit your reservation form and credit card information, your accommodation request will be processed as quickly as possible. However, some delays may occur due to our supplier hotels' processing requirements. Depending on the destination, this may take from 1 to 3 days. If the hotel you chose is available for the dates you specified, your booking will be finalised and your credit card will be charged. If you wish to cancel your booking after this, you will incur a cancellation fee - see booking conditions. If the hotel is not available, we will contact you with a suitable alternative and no payment will be incurred.

How can I change or cancel my booking?
Should you wish to amend or cancel your existing booking, please select "amendment/cancellation request" in the above form and send us your Booking ID with your requirements. That is the most efficient way to have you request processed. One of our reservation consultants will get back to you with a response as quickly as possible. Please note: should you wish to amend or cancel your booking, an amendment or cancellation fee will apply - see booking conditions.

What is the CONFIRMATION VOUCHER?
This is confirmation of your payment to us. Once your request is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the hotel during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher. If you have any further problems you must contact us immediately and we will assist you.

How do I check on my booking for a hotel?
You can check the status of your existing booking in two ways. Firstly, as soon as we receive your Reservation Form with your booking request, you will be sent an email letting you know we have received your request. The email we send has a link to our "Track My Booking" page, which describes what we are currently doing with your request, and if it is confirmed. The "Track My Booking" feature lets you see what's happening with your request instantly. Secondly, you can also click on the Existing Booking Inquiry button above and send us your Booking ID with your requirements, we will respond to you by email as soon as we can.

You sent my Confirmation Voucher to me, but when I called the Hotel directly to check on my booking, the Hotel informed me they were not holding a room for me. What do I do now?
Some of the Hotels with which we book accommodation for our clients, have allotted a number of rooms to our company each day. We then allocate your Name list to these available rooms. We keep all your details on file, until we submit the full Name lists and details of each booking, a set number of days before the check in date. So please do not be alarmed if the Hotel does not have your booking details, as they are on file, and will be submitted closer to your check in date. If you have any queries regarding your booking, please contact our Customer Service Department using the Customer Service Form.

What are your booking conditions?
To read our Booking Conditions, please click here.

Is it safe to use my credit card?
Yes. We treat the security of our clients' information matter very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

Do I have to send my credit card details online?
We encourage all our clients to submit their credit card information via our secure online credit card form. This makes it easier for us to process your booking requests quicker and more efficiently. However, you also have an option to fax your credit card details. When you come to the payment stage of the booking process, simply choose the option "I want to send my credit card details by fax", fill in your details, print it and send it to us on one of the fax numbers provided.

Can I pay with more than one credit card?
Yes. You are able to provide payment with multiple credit cards, if you specify this in the "extra comments" section in the credit card form. However, you must submit a valid credit card when making a booking and if you wish to alter a credit card after it has been charged, and the booking completed, a fee will apply - see booking conditions.

What is the cost of car parking at the hotel?
All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on your check-in voucher.

There doesn’t seem to be any rates for the dates I require. What do I do now?
If the dates you require are not listed on our site, then unfortunately we cannot quote you a rate as yet. Once we have finalized our new rates for after the final date range, we will post them on our website. When a rate shows on our website as "on request" it is usually during a very busy time for the specific hotels, due to holiday dates, special events, or conference periods.

Once we receive your completed Reservation Form including payment details, we will negotiate the best rate with the Hotel, and advise you with no charges applicable. Once we receive your acceptance of our rate, your request will be processed. If you decline the offered rate, the request will be cancelled and of course no charges will apply.

Is the room rate per person or per night?
All quoted room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year Eve and other special events and are subject to change. The price is guaranteed upon receipt of final payment. All rates quoted are as per this website.

Are taxes included in the rate?
Yes. All taxes and charges are INCLUSIVE in the room rate.

How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport.

Could you send me maps and/or other information about the hotel?
All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly.

Is breakfast included in the room rate?
Many hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the hotel's web page in the Prices section.