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Please click the links below to tour photo galleries of our model ship building process as well as shipping proceedures: Tour Our Ship Building Process | Plank on Frame Construction Safety Assured Packaging | Model Ship Measurements
How
much is shipping and does it include insurance? |
Order Total |
Shipping Cost
(U.S. 48 States) |
0 to $139.00 |
$24.95 |
$139.01 to $239.00 |
$29.95 |
$239.01 to $579.00 |
$39.95 |
$579.01 to $1499.00 |
$69.95 |
$1499.01 to $2499.00 |
$124.95 |
$2499.01 up |
$149.95 |
Yes, insurance is included
in the shipping cost.
Why
isn't your shipping free? |
- A few words about
"Free Shipping": Here at Model USA Warships, we believe you
should know what you are paying for. We all know that shipping in not really
free. When you see sites that always offer "Free Shipping"
you can be sure "someone" is paying for it...and more often than
not, it is you, the customer.
- On occasion, we do
offer a Free Shipping Special. You can be assured that we do not
mark up our product pricing to do that. When we do run such a special, it
is our way of showing our customer appreciation, and we actually do
absorb the cost of the shipping out of our own pocket ...which is exactly
why we cannot offer "Free Shipping" on a daily basis.
- We keep our shipping
costs as low as possible considering the size and fragile nature of our
products, and of course, your items are always fully insured.
- Shipping costs listed
are within the 48 United States.(please contact us to request a quote for
shipment to Alaska or Hawaii)
- However, we can accommodate
worldwide shipping via Ocean or Air Freight.(please
contact customerservice@modelusawarships.com
for a quote)
When
will I receive my order? |
- Your order will be
processed within 3-4 business days.(provided the item is in stock and is
not special order) We ship Monday thru Friday excluding holidays.
- You should receive
your order within 5-7 business days.
- Each shipment will
receive a tracking number to allow you to check the shipping status of your
order.
What
does it mean if an item does not have an "Order" button? |
- This simply means the
item is currently out of stock. Most items may be back ordered. Please send
us an email at orders@modelusawarships.com
for an estimated time of arrival. Some of these items may take 2-6 weeks
for delivery.
How
will my items be shipped? |
- Most items will be
shipped via DHL or FEDEX Ground.(some oversized items may be shipped by
common carrier)
- In the event you require
a rush order, please email customerservice@modelusawarships.com
or call us toll free at 1.800.883.3197 for an overnite shipping quote.
Note: Order must be placed by 3pm Eastern time to be received the following
day.
- Items may be shipped
separately to expedite your order
Will
my items be insured? |
- Yes. For your peace
of mind, all items are fully insured and a tracking number will be provided
once your order has been scheduled for shipping(withing 2 - 5 business days).
What
if my item arrives damaged? |
- We do all that we can
to ensure your item arrives safely. All models are securely packed with
foam sheets, foam peanuts and/or bubble wrap.
- Most items are shipped
double boxed.
- Please refer to our
Safety Assured
Packaging for specific details.
- Sometimes, even with
all the safety measures we take in packaging and shipping your order, there
could be some damage during shipment that was beyond our control. If you
experience this, please contact us to report any damage or defects within
2 days of receipt of shipment.
- In the event that you
do need to return an item, please send an email to returns@modelusawarships.com
or call us at toll free at 1.800.883.3197 within 2 days of receiving
your order for a Return Merchandise Authorization(RMA#) on a return. We
will accept authorized returns within 2 days as long as the items are unused
and in the original packaging. Please send photos of any damage via e-mail
or hardcopy pictures by mail.
Is
my satisfaction guaranteed? |
- We pride ourselves
in carrying the highest museum quality model ships and accessories
and we are confident that you will be extremely pleased with your order.
Nevertheless, rest assured that you can return anything for any reason.
- We will gladly accept
your item for an exchange or full refund of your purchase price less
S&H; charges. All returns must be made within 7 days of receipt, unused and in the original packaging. Please
contact returns@modelusawarships.com
for an RMA# - returns will not be accepted without one.
- We never charge a restocking
fee!
- 1. Order online
24 hours a day, 7 days a week, 365 days a year! - Use our secure on-line
shopping basket and enter your credit card information.
- 2. Order by Phone
- Call us toll free at 1.800.883.3197
- 3. Order by Mail
- Print your filled in order page (with credit card information if applicable)
and mail both the printed page and your payment to the address below.
What
forms of payment do you accept? |
- For your convenience,
we accept Visa, Mastercard, American Express, Discover
as well as PayPal.
- We can also accept
cashier's checks and personal checks. In the event you
use a personal check or cashier's check, please print your filled in order
page (with credit card information if applicable) Please make checks payable
to Hometown Market Square.
Mail both the printed page and your payment to:
Hometown Market Square
Dept: Model USA Warships
37 Worrall Road
Plymouth, MA 02360
*All orders by check or
money order will be sent upon receipt of payment and personal checks having
been cleared(apprx. 10-14 days).
How
should I care for my model ship? |
- Besides preventing
dust and dirt from accumulating on your model ship, and preserving the museum
quality condition, a Model
Ship Display Case always increase the value of your model.
- Our model ships are
extremely detailed and intricate. They can easily be damaged because of
improper cleaning. We strongly suggest that you keep your model ship safely
in a display case to ensure you will enjoy the wonders of your model ship
for generations to come.
modelusawarships.com
is a 100% SECURE SHOPPING experience |
*Terms, conditions and pricing are subject to change without
notice. Because of the handcrafted nature of our products,all measurements
are approximate.
We do our best to ensure that all information provided at www.modelusawarships
is accurate and dependable.
However, in the unlikely event of typographical errors in descriptions, measurements
and pricing, Model USA Warships cannot be held responsible or liable for any
such errors or discrepancies.
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Please
feel free to contact Model USA War Ships with any questions or concerns you
may have.
Suggestions as to how we may better serve your needs are always welcome.
Call 1-800-883-3197
or email info@modelusawarships.com
Order online or offline
Model
USA Warships - The internet authority
on tall ship models.
ModelUSAWarships.com
is a division of
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