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Talk America Overview
Who is Talk America?
Talk America is an integrated communications provider offering local,
long distance and dial-up Internet telecommunications services to
residential and small business customers across the United States. Talk
America created this distinctive offering after 10 years as a long
distance provider, serving over a million customers nationwide. The
Company delivers value in the form of savings, simplicity and quality
service based on the efficiency of its low-cost, nationwide network and
the effectiveness of its systems that interface electronically with the
Bell Operating Companies.
Talk America's bundled calling plans are designed to meet a wide
range of calling needs and consumer lifestyles. Calling plans typically
include unlimited local and regional toll calls, unlimited features,
such as call waiting and caller ID, free long distance calling between
members and some of the most competitive long distance rates on the
market today-conveniently billed on a single invoice at no additional
expense to the customer.
Talk America is able to offer this unique product using its
innovative operational support system (OSS) platform, which is comprised
of flexible state-of-the-art systems that allow the Company to offer
online customer sign-up, the first and only "real time"
electronic delivery of call detail and billing information,
comprehensive customer service and convenient credit card payment.
All of Talk America's features are accessible on one simple,
integrated bill, which can be easily paid at www.talk.com via secure
credit card processing, eliminating the need for monthly paper bills,
stamps, envelopes and checks. Talk America brings it all together to
offer consumers a complete communications package.
The Talk America Infrastructure
Talk America continues to set new standards in telecommunications
service. The Company's investment in a scalable OSS platform integrates
marketing, provisioning, billing, collections, customer service,
reporting and real-time operations to drive productivity and efficiency.
This state-of-the-art OSS infrastructure allows Talk America to rate
millions of calls each day; change pricing plans, promotions and
features on a dime; process and provision orders in record time; and
provide caring and personalized customer service.
Talk America's proprietary OSS platform features an automated
Internet-based Order Processing Systems (OPS) that completes the order
process, including order placement, credit check, and service
provisioning, in five minutes. Talk America has also implemented a
Collections Management Systems (CMS) that allows the management of
collections issues in real time.
Additionally, Talk America has its own nationwide telecommunications
network, consisting of company owned, Lucent manufactured 5ESS-2000
switches connected by leased fiber transmission facilities, providing
service to millions of Talk America's end users.
Talk America takes pride in providing customers a full range of
telecommunications services that offer value, simplicity and real time
solutions for consumers that desire choice and convenience.
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