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Lead Network Technician (#009574). Range: 4P1. Posted: 01/10/2006.

Description
The Office of Information Resources and Technology (IRT) provides information technology and knowledge management services in support of the Stanford University School of Medicine's clinical, research and educational missions. The Lead Network Technician provides troubleshooting and technical support to users of the Medical School?s data communications network, training and leadership to the student employee group, and manages work queue and documentation with an emphasis on high quality. ** Responsibilities: ** ** Provide technical advice and assistance to colleagues regarding a variety of issues. Conduct advanced troubleshooting, primarily by phone, to users at many different technical levels to identify and troubleshoot problems. ** Oversee student employees and provide hands-on training. Monitor work queue to ensure quality and SLA requirements are met. ** Analyze and update documentation to maintain 100% accuracy. ** Lead team to install and activate hardware and wiring, test wall jacks and connections, setup and configure systems, and update website documentation. ** Monitor for and respond to network downtime. ** Qualifications:** ** Four-year college degree or equivalent desired. ** One to two years related experience desired. ** Experience with: troubleshooting and operation of Windows and Macintosh systems, applications, and tools, including SSH and FTP; setup and configuration of drivers, printers, file sharing, and systems in a networked environment; installation and maintenance of wired and wireless networks, including configuration of active network components (switches, routers), cable management and organization, and diagnostic techniques for problem resolution; editing web pages to ensure detailed and definitive documentation; management and documentation of projects to ensure timely completion, with an emphasis on accuracy; providing assistance and leadership to a team while estimating time and resource requirements; communication of complex technical issues to non-technical users; diplomacy and interaction necessary to interact with a broad spectrum of people, including faculty, academic staff, colleagues, vendors, and contractors. Familiarity with TCP/IP, VLANs, firewalls, DHCP, and Windows Domains would be useful.