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Home
> FAQ
Frequently Asked Questions
1.Do you
ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else outside
the U.S.?
2.Do you
take phone orders?
3.What
does "ships in 2 business days" mean?
4.How do
you ship the products?
5.When
should I expect the delivery?
6.What
about a shipping cost?
7.What
about the sales tax?
8.How can
I pay for my order?
9.How will
I know if you received my order?
10.What
if I want to return the ordered product?
11.What
if I want to exchange the ordered product?
12.What
if I receive a defective or broken item?
13.What
if you shipped a wrong item?
1.Do
you ship to P.O. Boxes, Hawaii, Alaska, Puerto Rico, or anywhere else
outside the U.S.?
Sorry, but we are unable to ship to P.O. Boxes, APO/FPO
address, Puerto Rico, or anywhere else outside the U.S. We can ship some
of our cat furniture to Hawaii, Alaska and Canada, but the shipping is
very costly.
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2.Do
you take phone orders?
NO. At this moment, you can order only via Internet.
This helps us to keep a record of the order. We don’t accept
mail, phone or fax orders.
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3.What
does "ships in 2 business days" mean?
That means that the manufacturer needs 2 business days to prepare
and ship the item.
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4.How
do you ship the products?
Some of them are shipped via UPS Ground and other via FedEx Ground.
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5.When
should I expect the delivery?
Shipping time varies depending on item you choose. Check the UPS or Fedex
Transit Map page for every product. It shows the
actual number of transit (business) days for delivery to your
state once your order has been shipped.
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6.What
about a shipping cost?
Shipping costs are based on the costs charged to us by the manufacturer
(shipping & handling) to deliver the product directly to you from their
warehouses.
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7.What
about the sales tax?
There is no sales tax on all items.
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8.How
can I pay for my order?
You can pay by:
- Visa, MasterCard, Discover and
American Express - all transactions are processed via Yahoo’s
secure servers - SSL (Secure Socket Layer) encryption when transmitting
certain kinds of information, such as financial services information or
payment information.
- PayPal
– Well-known and well-trusted way to sent money online.
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9.How
will I know if you received my order?
You will receive an e-mail confirmation from CozyCatFurniture.com after
you place the order. If there is a problem with your order, you will be
contacted via e-mail in next 24 hours with an explanation of the problem.
We will also notify you once your order is shipped and inform you about
the scheduled delivery date.
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10.What
if I want to return the ordered product?
Our products are top quality merchandise, but we understand that sometimes
you just aren't happy with something you purchase. In the event you wish
to return an item, all we ask is that you meet the conditions stated in
our Return Policy.
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11.What
if I want to exchange the ordered product?
If you would like an exchange, all we ask is that you meet the conditions
in our Return Policy.
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12.What
if I received a defective or broken item?
If by chance you receive an item that is defective or broken, please email
us immediately at info@cozycatfurniture.com.
Please, do not accept a package with visible damage. Rest assured that
every order is fully insured. See our Return
Policy.
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13.What
if you shipped a wrong item?
We try our best to fill your orders correctly; however we can make a mistake
and send you an item you did not order. If you received an incorrectly
shipped item, we will replace it with the correct item. See our Return
Policy.
Note: Wrongly shipped items
MUST be returned in their original package with all documentation
in order for proper credit.
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If your question is not answered here, please
contact us at info@cozycatfurniture.com.
Thank you!
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