VitalSource is the company that provides Bookshelf, the digital library. We can present a demonstration or tutorial to a group of individuals, department or meeting based upon request. Please call (843-5444) to make arrangements.

Technical Support
How-To
Frequently Asked Questions (FAQ)

On-site Technical Support (M-F 8am-5pm)
Amy Williams, Digital Media Specialist
Office: CEDI, Trailer #2
Phone: 843-5444
E-mail: Amy Williams

24/7 Technical Support
Phone: 800-610-5382
E-mail: grad-support@vitalsource.com
Web site: VitalSource Technical Support

There are tutorials available in the Bookshelf. Open the VitalSource Bookshelf program. Go to the Help menu, and select the first option, Vitalsource Bookshelf Help. (The shortcut key is F1.)

Vitalsource's FAQ site

General
Highlighting and Notes
Registration

General

• Where can I learn tips and tricks on using Bookshelf?
• VitalSource has set up a User Weblog just for this reason.
• Can I use the VitalSource Bookshelf program after I graduate?
• Yes! Since you have paid for the application and content, you will be able to continue to use Bookshelf to access the materials that you have purchased. When you graduate, you will leave with the last DVD you receive. Sometime before you graduate, you will receive information on how this is done. You will then have a permanent, non-expiring, lifetime access to the materials. Future updates to Bookshelf will be available for a charge (just like upgrading any other commerical application).

Highlighting and Notes

• Can I change the default colors on the highlights?
• Yes, you can. The only limitation is that we have deliberately limited the color palette for highlights to those colors that will be transparent enough to read text through, both on screen and on paper. The pastel palette is a direct response to experienced customer suggestions. When we allowed full color palette choices in earlier versions, many people complained when they printed out their pages of dark highlights that they could not read the black text through.

Registration

• When I add new content, must I again connect to the registration server?
• Yes, but only once per year, as with the initial registration. Any contact with the registration server resets your annual contact date for all licensed content.

• I registered, or activated new content, and the download of my new license file failed. Now when I try to do it again, Bookshelf says my redemption code has expired. What do I do?
• Select "Update License" from the help menu.  This will download a new copy of your license file, allowing access to all of the content you have registered to your account.  If, after the new license downloads, you still do not have access to your content, select "Activate New Content" from the help menu, and reenter your redemption code.  If this fails, please contact our support group.

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