Why ChannelOnline?

With its combination of tight process integration and constantly-updated information, there is no other sales cycle automation solution like ChannelOnline. Our secure, hosted solution is designed to give small to mid-sized resellers all of the operational advantages of their larger competitors, enabling them to maximize margins, grow revenues, and increase customer satisfaction.

• Automates the complete sales cycle
  • Instead of accessing multiple applications, Web sites, and documents, sales people and buyers now have a single work environment that provides all of the tools and information sales professionals and buyers need at each step of the sales process
  • Research products, create professional-looking quotes, source effectively, determine real-time price and availability, confirm the order and integrate it all to the back-office
  • By synchronizing sales activity with product availability, finance and sourcing operations, VARs can reduce costs, improve customer service and shape their business to meet changing market conditions
  
  
• Enables you to grow revenues
  • Enables customer self-service through personalized public or private e-commerce storefronts *
  • Enables sales to immediately provide accurate product details, pricing and availability information on over 350,000 products
  • Easily suggest alternative accessories or complementary products
  
  
• Aligns customer-facing sales processes
  • Experience the tight process alignment and productivity gains you need to win more business – more profitably than you ever have before
  • Connect and automate the complete sales cycle within a single system: from order capture, to pricing, sourcing, procurement, confirmation and fulfillment
  • Hosted solution guarantees up-to-date detailed product information, pricing from major distributors, and remote on-demand access for salespeople
  
  
• Helps raise professional standards
  • Provides tools to meet customer information requests and to set uniform corporate standards and control across all departments
  • Everyone can use ChannelOnline across your organization, including sales reps, administrators, support consultants and purchasing agents
  • Delivers an electronic paper trail of all quotes, orders and purchase orders
  
  
• Enhances productivity
  • Improves close rates by providing all the product, pricing and inventory information your sales people need in real-time at each stage of the sales process
  • Increases the number of deals each sales person can pursue by eliminating routine tasks and information searches
  • Cuts the time wasted on low-margin, routine business processes and gives you more time to focus on winning new business and selling higher margin solutions.
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  Gives you control over margins
  • Provides sales people with clear pricing parameters and unique price/discount profiles for each customer
  • Maximizes sourcing effectiveness by giving the buyer visibility to specific order requirements as they come in - giving them insight to select the most profitable sourcing alternative
  • Easily identify and suggest complementary products during the sale
  
  
• Leads to increased customer satisfaction
  • Offers centralized account management for prompt attention to customer issues – eliminate mistakes with a single internal customer record that is the shared source for all quotes, invoices and receipts
  • Enables sales to provide accurate product details, pricing and availability information in real-time
  • Sophisticated search and product comparison features provides end-users with the information they need to make intelligent purchasing decisions
  
  
• Improves customer loyalty
  • Provides the rich product information that influences buying decisions
  • Enables you to quickly refer to customer profiles and detailed purchase histories for more efficient and personalized service
  • Cement customer relationships by providing VIP accounts with their own private web "storefronts", reflecting their unique pricing agreements and giving visibility to their order history and status

Register Today for an Upcoming "Live" Webinar on ChannelOnline

Join our complimentary, one-hour "live" webinar on ChannelOnline every Tuesday and Thursday at 11am PST / 2pm EST. Log on to learn how ChannelOnline addresses key VAR business challenges and gives you the power to sell. You'll discover how the solution delivers total management control over your complete sales cycle by automating key business processes with suppliers and customers. With ChannelOnline you can sell more, close faster and maximize margins. The webinar includes a thorough product demonstration and we leave the last 15 minutes for questions & answers.