Virtual PBX Call Center Products and Telecommuting Software, Call Center Software Latest News, Virtual Call Center Savings and Benefits, Advanced Call Center: Answering Machine Software, And More Call Center Software.

Virtual PBX Call Center Products and Telecommuting Software

Using technology from Database Systems Corp., the concept of a virtual call center now becomes a practical reality. Your Call center workforce can now accept and make calls from a remote office or even from home. DSC provides all of the monitoring and control technology to make this scenario possible. With our virtual call center products, even your supervisors can work from home as well. Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.

This is all possible with our Virtual PBX phone system and supporting contact management and computer telephony software. No longer will your call center be hampered by factors such as bad weather preventing your agents from commuting to work. Your employees can even keep working with some illness or family condition that would typically stop them from coming into the call center. You now can hire (and retain) some of your best agents who are unable to commute to work on a regular basis. And growth is limited only by your ability to add technology or people, not office and parking space.

Virtual Call Center Savings and Benefits

• Less office space and resource requirement
• More productive and efficient workforce[reduce wasted travel time]
• Increased energy conservation

• Remote office interoperability
• Less impact from weather conditions
• Reduced sick leave
• Virtual ACD distributes calls to remote agents
• Remote Office Integration
• More motivated and content workforce
• Broader workforce recruiting base
• Increased worker retention
• Easier peak business workforce management
• Decreased environmental impact

[ more virtual call center info ]

Advanced Call Center: Answering Machine Software

An advanced, yet simple-to-use answering machine software with Caller ID for your voice modem.

advanced call center is a full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings, call recording, and caller's name announcement with speech synthesis. "Black" and "white" list functions filter calls based on caller database, call origin and other parameters.

You can map personalized greetings to callers, organize information in phone books and record conversations.

Advanced features include pager notification, sending call details and voice messages over e-mail, and starting an external fax program when an incoming fax call is recognized.

Tightly integrating voice modem with the sound card, Advanced Call Center offers a feature that leading competitors do not - real time voice transfer from telephone line to PC sound system, so you don't need an extra speaker attached to the modem! Runs as a tray application when idle, uses minimum system resources, and automatically frees the modem for an Internet connection. Lastly, advanced call center looks just as great as it works! [ more advanced call center detail ]

Call Center Software and Predictive Dialer Solutions

Telescript is call center management / CRM software that will increase the level of productivity, efficiency and effectiveness of your contact center. Designed to be highly flexible, Telescript enables you to tailor nearly any type (and aspect of) your calling campaign to meet your specific call center requirements.

Flexibility

It is essential to utilize the most effective tools and techniques available. Digisoft has created a powerful CRM software solution that will propel your company into the future. Telescript enables you to customize your sales, marketing, research, or any other telephone work to fit your specific needs. There are no fixed fields, screens, or limits. Telescript places you in complete control, enabling you to design the look, feel and technical aspects of the campaign.

Scripting

Suppose you are trying to penetrate a new market with a product or service. With Telescript, your agents (salespeople, market researchers, fundraisers, etc.) can contact a prospect or client and know exactly what questions to ask in order to generate an appointment, a new lead or close a sale. After the prospect responds, answers are recorded for future work. A letter, fax, email or invoice can be immediately generated and sent out, instantly confirming the conversation and setting up a time to follow-up. This turns the process of prospecting from hit-or-miss guesswork into a science. Telescript easily manages any type of campaign, from inbound telemarketing and multi-level sales campaigns to political action. Best of all -- you don't need a programmer to setup a project. Telescript identifies scripting as a transaction management tool - ensuring data is properly taken and stored. With Telescript's graphical scripting capabilities, you decide what logos, images, sounds and other graphics are utilized.

Open Database Design

Telescript's most powerful innovation is its open database design. Where most other call center systems are built upon a single database platform (often proprietary), Telescript enables the customer to select from a number of database types (Access, SQL, Oracle or other ODBC compliant databases) and does not confine them to a specific database. Telescript not only stores and retrieves information from a user-selectable database, but actually constructs its native database tables as part of the customer database.

Speed

As a CRM solution, Telescript can multiply your productivity almost immediately. For inbound, Telescript's links to your phone switch can "pop" the caller's records and scripts before the call is answered. For outbound, Telescript's (Phone Dialer) Super-Dialing, Switch Dialer or Predictive Dialing systems can quickly double your productivity. Using our proprietary techniques, Telescript will run through a list of numbers, automatically dialing, rescheduling and hanging up calls, with minimal or no action by the agent. This can double or triple the number of calls and contacts made, when compared to manual dialing. Amazingly, our unique Super-Dialing method only requires an inexpensive modem on each phone line. Click here for more related info >>

Call Center Software

Since 1995, Stratasoft has pioneered call center software solutions for the contact center industry. Stratasoft has a comprehensive patent portfolio that includes predictive dialing, predictive dialing algorithms, contact center database management, contact center campaign scripting and contact center management systems. Our product suite consists of StrataDial®.VC2™ - Virtual Contact Center, an award-winning Call center management system and StrataVoice®, an unattended message notification system (Auto Dialer) with advanced interactive voice response (IVR) capabilities.

StrataDial®.VC2™ - The Definitive Contact Center Solution

Stratasoft's award winning call center software suite, StrataDial®.VC2™ (Virtual Call Center) is a comprehensive suite of unified applications and utilities for modern contact centers. StrataDial®.VC2™ is a Microsoft Windows® based platform that utilizes Intel Dialogic call progress detection and provides all the advanced functionality of Windows® while being extremely intuitive and user-friendly.

StrataDial®VC2™ incorporates all the essential functionality required by today's leading contact centers while remaining unrivaled in terms of features, flexibility and affordability. The StrataDial®.VC2™ virtual call center software suite includes an advanced predictive dialer, inbound ACD, auto dialer, call blending, IVR, home-based agents, email messaging, quality monitoring, flexible script designer and digital recording to name just a few features.

StrataDial®.VC2™ is the most versatile, flexible and user-friendly call center software solution available: Because we develop and own 100% of our source code, StrataDial®.VC2™ is both uniquely configurable and highly customizable. StrataDial™.VC2's® versatility and flexibility remain unrivaled in the call center software industry.

Unlike the overwhelming majority of "seemingly" competitive solutions, StrataDial®.VC2™ is entirely built on a flexible and elegant open architecture framework. Most competitive offerings are hampered by stringent hard-coding and rigid design rendering them inadequate and in many cases useless to the majority of industry-specific contact centers' needs today. [ more call center software recommendations ]

Call Center Software Latest News

Philips Newly Installed Hybrid Imaging Systems Helping to Improve Diagnostic Confidence and Care at Top Hospitals
6/17/2005 7:22:47 PM

Motorola Appoints Terry Vega to Lead Global CDMA Organization
6/17/2005 10:45:23 AM

PacificNet Epro Selected by Leading Provider of Distilled Water in Asia; PacificNet Epro to Deploy WISE-xb Multimedia Contact Center System for Watsons Water
6/17/2005 10:02:13 AM

Walgreens and Next Estate Communications Partner to Bring Prepaid Debit Cards to More Consumers
6/17/2005 9:33:44 AM

FastChannel's Stan Weinronk Named Chief Technology Officer
6/17/2005 8:57:28 AM

Micronetics Receives Test Equipment Order from US Army
6/16/2005 2:40:43 PM

TechTarget Launches Lead Management Services to Help IT Marketers Increase Conversion of IT Leads to Sales; TechTarget LeadPRISM Service to Help IT Marketers Generate More Sales, Shorten Sales Cycles and Boost Marketing ROI
6/16/2005 1:48:47 PM more center software latest >>

Advanced Call Center 4

Author Company: Oleg Afonin
Advanced Call Center turns your computer into a technologically advanced answering machine.

Introduce: advanced call center turns your computer into a technologically advanced answering machine.

Feature List:

• Advanced Caller ID Software: Advanced Call Center utilizes your modem and Caller ID detection (also known as Calling Number Delivery) to identify incoming telephone callers. The program supports Caller ID systems used in the US and Canada, the United Kingdom (British Telecom), Australia and New Zealand. The program maintains a telephone number database including custom sound alerts for a caller, as well as other caller's details. It provides a per-caller customizable ring alert sound and a pop-up window to notify you about an incoming call . Call can be accepted or rejected by you or by the program itself. You won't even hear rings from blacklisted callers, once they are identified. The program is able to block unwanted calls, including blocked (private) numbers, out of area calls and those calls that were not identified. advanced call center works with Number Only Caller ID service as well as with Name and Number service. It is able to match the phone number against names that you store in a phone book. T his allows users with Number Only Caller ID to see the name of the caller or substitute Caller ID name with more readable one.
• Smart Software Answering Machine: Advanced Call Center features extensive call answering capabilities. Incoming calls may be recorded and saved to a WAV file, which can be played back by the program or the standard Windows Media Player / Sound Recorder. You can monitor the current conversation through the sound card. When the telephone rings, Caller ID information is received as a series of special codes after the first or second ring. The program attempts to match the caller's identity with it's internal database. Depending on the caller's status (White listed, Normal or Black listed), and group options set, the call can be routed to the answering machine, answered normally with the handset, or even dropped immediately. Individual entries in the database can be assigned personalized greetings. In telephone answering machine mode, callers hear a greeting message and a beep after which they may record a voice message. The allowable recording time can be adjusted from a few seconds to several hours. When a caller disconnects, the program stops recording and hangs up. Greeting messages can be customized depending on per-caller basis. The program can record all or part of the conversation to a sound file, and play it back to the recipient or through the local sound card at any time. There are several actions that can be assigned for every type of calls: hang up/do not answer, block the call (your telephone stops ringing), answer immediately or after specified number of rings, record message or start answering machine sequence; set caller on hold and play music. It is possible to set up the program to record all incoming calls and every call originated from within ACC.
• Remote Access to Messages: It is possible to control the answering machine remotely. Remotely available actions include message retrieval, leaving a message, changing the default greeting, and more. Recorded answering machine messages can be heard remotely from any touch-tone telephone via Remote Retrieval function.
• Call Forwarding: advanced call center is able to notify the user about an incoming call via numeric or alpha-numeric pager and/or via e-mail. E-mail announce can include full voice message left by remote party to the answering machine as a wave file. It is possible to forward different callers to different e-mail addresses, or selectively block paging or mailing of a caller.
• Voice Announce: The program can announce call details in voice. When someone calls in, their name and/or telephone number will be announced by computer's voice. This is useful if you are in another room and wish to know who is calling. You can then choose to answer or not. Click for more related info ...