Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
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 "Provide Support has worked very well for us and gives www.mytoolstore.com another vehicle to enhance our customer service. It has been easy to use, administer and is always ready to serve our customers who prefer the instant response that Provide Support offers." David Pearce,
President
mytoolstore.com | | 
"I am extremely satisfied with Provide Support's live-chat software. At first, I tried their 10-day trial version and just loved it. The setup of it was great and very user-friendly. I've used many software packages like this in the past and none of them can compare to Provide Support. It is absolutely the best!"
GamingAdrenaline Networks | |
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 "Provide Support has been a solid tool for us at Azure. The chat functionality has worked without flaw and the live user tracking has been the real assistance in managing our clients since we can see where people are in the site when they call for support." John M. Baker,
Sales & Marketing
AzureAviation, LLC | |  "We are extremely pleased with Provide Support and the success it has brought to our business. It has enabled us to help our clients quicker when they have a problem and it has also created an increase in new signups to our company." Philip Simpson
Jet-Host.net | |
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 "I would like to give my thanks to ProvideSupport.com. It helps us provide support to our customers with LIGHTNING SPEED. During the 10-day trial I made six sales, only because I was able to give my customers the quick live answers they need." Mak Patel
VoxThemes | |  "Provide Support has been part of our program of connecting web visitors to potential locations for wedding receptions. There have been many instances when questions were answered on the spot that would have before taken a phone call, or email at least. The service definitely works." John Horchner,
Publisher
WeddingSource.com | |
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 "I have really enjoyed having ProvideSupport on my website. My clients love being able to reach me online with questions and it is a great way to add a personal touch for reaching potential clients visiting my site. Thanks for a great program!" Stacey Lemmond
Ask and Receive: Business and Computer Solutions, Inc. | |  "Your customer service did an excellent job of helping us to customize our support chat solution. It quickly became a valuable addition to our existing customer service program. From day one of implementation, we noticed increased orders. By the 2nd day, the program had literally paid itself back!" Peter Rotteveel
Pacific Callas | |
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 "Provide Support has been a refreshing change. Our business formerly used LivePerson. Provide Support offers us the same service at a quarter of the cost we used to pay. We are now able to have all of our staff man the Provide Support feature for our website, instead of only having 3 seats. Our website visitors receive instant support more often. I would recommend any small business owner think about making the switch to Provide Support; for our business, Guardian Disability Insurance Brokerage, it has reduced our cost by 75%, our visitors always get the help they need when on our site." Steve Crawford
Guardian Disability Insurance Brokerage | |  "When I started looking for an online chat support solution for my web sites, I was targeting a simple tracking capability of users' access to my web sites and a strong online chat behind firewalls without a very complex setup or configuration. Provide Support was a very reasonable solution I found on the market few months ago and I decided to go for it and give it a try. My satisfaction level grew from 'Good' to 'High' the last couple of months, chiefly when the Standalone version was completed. I can now say without hesitation that the product is strong enough to compete with all existing online chat support solutions." Imed Dhouib,
Manager
SKOLMS | |
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 "We have been very pleased with Provide Support's live online chat system. We used another similar service previously and decided to switch to yours because it had more of the features we wanted and was a better value. Since switching, both our employees that use it and our customers have been very happy. We enjoy being able to separate our chats by department so the customers are directed to the right person. And the emoticons allow our chat operators to add some personality and extra friendliness to the chats, which we feel makes our customers more comfortable. We also love having transcripts of each chat emailed so we can refer back to them later. That comes in very handy!" Doneen St.John,
Co-Owner
Bitter Creek Candle Supply - Wisconsin | | 
"The Provide Support team has done an excellent job ensuring our success with their product! Our company is in the software business as well, and recognizes that the success/value of a software company is equal to its ability to provide solutions that meet/exceed customer needs. While many other companies provide solutions that customers are expected to adapt to using, the Team at ProvideSupport.com adapts to the needs of its customers. They listen to feedback, and take the time to develop additional tools that improve communication with customers.
The Provide Support product has made our company website a valuable interactive tool for sales and support. The old days of lonely window shopping for customers has ended - Provide Support provides an easy to use efficient way to break the communication barrier of websites and reach customers in a personalized and friendly way." Chris Hemming,
VP Marketing
Unique Communications | |
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