Web Hosting Uk

CONTENTS

Network and Hardware Costs and Renewals eMail related questions FTP related questions Databases ASP CGI Personal Control Panels LiveStats Visitor Monitoring Domain Names Advertising

NETWORK AND HARDWARE

What is you backbone connection ? Our Backbone or Internet connection is based on a 30Mbps connection to our service provider who's backbone is a OC48 fiber optic system. We use Cisco routers, switches and Pix firewalls and have redundant connections to the Internet for fast, efficient throughput. Is your connection redundant ? Yes, our current connection is redundant. How much of your connection are you currently utilising ? On average about 10 to 15%. What happens if your Internet connection fails ? We monitor our network contiguously so we know immediately if there is a problem. All of our connections to the Internet have redundant backup connections. All of these backup connections are routed to fiber optic access to the internet.

COSTS AND RENEWALS

What happens after the initial 1 year period ? We guarantee that our prices will not go up and we are very confident that prices will in fact come down. Do you charge me if I want to transfer my site to another host ? No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny. Please note! If you are transferring to another host, please eMail us with the new IPSTag ( for *.uk domains ) or request a domain transfer for all other domains.

eMAIL RELATED QUESTIONS

Can I have a POP3 mail box with my account ? Yes, you can either have a 'catch' all POP3 mail box, a standard POP3 mail box or a forwarder. What are the POP and SMTP server addresses ? The POP server address will be mail.yourdomain.com. The SMTP server address will be your internal server IP, this is only for use when sending mail from your website (using Jmail or a sendmail cgi script) other wise use your dial-up ISP SMTP server address. How do I login to my POP3 mail box ? POP server address: mail.yourdomain.com Account name: username@yourdomain.com Password: As issued during account set up.

FTP RELATED QUESTIONS

What FTP host name do I use? When your domain becomes active on our servers you can use ftp.yourdomain.com. Can I upload my files using a browser ? No, you will need FTP client software such as Bullet Proof FTP, CuteFTP or WSFTP. You can however use the file manager from your control panel. What directory do I put my web site files in ? When you login with FTP you will see 4 directories. 'db' for your databases, 'logs' for your log files, 'SSL' for your SSL certificated and 'wwwroot' for your web site files.

DATABASES

What databases do you support ? Currently, MS Access 97 and 2000 Do you support MySQL or MS SQL ? Yes, we now offer access to SQL Server databases. How do I connect to my database ? You can use DSN-less connections. DSN-less connections are faster than System DSN connections because DSN-less avoids doing a registry lookup. Furthermore you can receive additional performance benefits by directly using the OLEDB layer. Here is an example: Dim Conn, dbPath dbPath = "D:\webspace\yourdomain.com\db\youraccessfile.mdb" Set Conn = Server.CreateObject("ADODB.Connection") Conn.Open "PROVIDER=MICROSOFT.JET.OLEDB.4.0;DATA SOURCE=" & dbPath Or you can use server map path: Set MyConn = Server.CreateObject("ADODB.Connection") conString = "DBQ=" & Server.MapPath("YourDatabase.mdb") Myconn.Open "DRIVER={Microsoft Access Driver (*.mdb)}; " & conString More information can be found at: http://www.aspin.com http://www.powerasp.com Which directory do I have to put the database in ? Any directory can be used as long as your connection strings points to the right place. You can now use the /db directory to store your databases in, this is above your webspace and so is a much safer place to store sensitive information

ASP

What directory do I have to put my ASP pages in ? The server will parse the ASP pages in any and all directories. What ASP mail component is installed on the servers ? Jmail is installed on all servers. More information can be found at the Dimac site. When using JMail it only seems to work with some eMil addresses, why is this ? You can only use email addresses of domains that are hosted on our servers. This is to prevent SPAM being sent through our SMTP servers. Do you have an ASP upload component installed on your servers ? Yes, ASPUpload is installed. This is an Active Server component which enables an ASP application to accept, save and manipulate files uploaded with a browser. The files are uploaded via an HTML POST form with one or more <INPUT TYPE=FILE> tags. The <FORM> tag must contain the attribute ENCTYPE="multipart/form-data" Further information can be found at the ASP Upload site Can I install my own ASP components or if not can you do it for me ? For security and satiability reasons we do not allow users to add any additional components. However you can now request additional components to be added and we will install them if the demand is high and it would be useful to other users. Please note: We only install additional components at our own discretion, this is for security and satiability reasons.

CGI

What version of Perl is installed on your servers ? Perl 5 is installed on all servers. Further information can be found at the Active State site.

PERSONAL CONTROL PANELS

How many sub-domains and ftp accounts could I create with a control panel ? Sub-domains can only be created by the administrators but you can add as many FTP accounts as you wish. Does the Control Panel give me unlimited pop3 mail boxes ? There is no such thing as 'unlimited' but we do offer generous allowances on the number of mail boxes your account can have.

LIVESTATS VISITOR MONITORING

How do I access my LiveStats ? You can login and view your LiveStats at http://livestats.yourdomain.com Then enter the name of the website in theServerID box. Can anyone view my Statistics ? Yes, so when you login for the first time select 'virtual admin' at the top, right of your screen. From here you can add users, passwords etc.

DOMAIN NAMES

Why would I apply for a domain name now ? Domain names are allocated on a first-come, first-served basis. Once a domain name has been reserved it is no longer available. The most popular or easily remembered domain names are being reserved daily. In the future, only obscure names may remain. If your company has spent time, effort and money in establishing a brandname it is vital that you reserve your right to use it on the Internet. Do you charge me if I want to transfer my site to another host ? No, you can transfer your site at anytime. We will do all we can to help and not charge to a penny. Please note! If you are transferring to another host, please eMail us with the new IPSTag ( for *.uk domains ) or request a domain transfer for all other domains. Are there any restrictions on registering domain names ? The only restricted names that we handle are : .ltd.uk - must be a UK Limited company and a valid company registration number will be required. .net.uk - must be an ISP. These requests take longer to process than normal as they are handled manually by Nominet. Who owns the Domain Name I register with you ? You do, we register the domain in your name using the information from your personal details section in HELM ( so make it as complete as possible ).

ADVERTISING

Do you put adverts on my webpages ? No, we do not add any adverts or pop-up's to any web site we host.

If you have any further questions, please email us at support@web-hosting.uk.com