Are you an ambassador for Vancouver, the province and even the country?

Do you enjoy talking and meeting people from all over the world?

If you answered "Yes" to the questions above, the role of Observation Deck Associate is the position for you. This role requires superior skills in dealing with all visitors to the observation deck and providing them with
information and a pleasant experience during their visit to the Vancouver Lookout and the city. We like to think of ourselves as the “concierge in the sky”, we are looking for people who want to know about the city (or
already know a lot about the city) and share this information with our visitors. The role requires all staff members to keep on top of current events in the city and to have the ability to recommend/suggest activities
to visitors.

The role includes working at our Ticket Desk which involves a working knowledge of computers and/or till systems. The ability to handle cash efficiently and accurately is a must. The desk also provides information
and assistance to all visitors, passer-bys, tour directors, etc. The ticket desk is the first impression for the Vancouver Lookout. You can make a difference!

Another aspect to the role is to work the service area for the Cappuccino Lounge, this would include preparing and serving all non-alcoholic beverages, such as coffee, tea, lattés, cappuccinos, bottled drinks and some food items. The role requires superior cash handling skills. This position also provides concierge/information services to all guests.

We provide tours for some of our tour operator partners which all staff members are required to deliver tours for both large and small groups and possibly in other languages. We provide mini-tours for all visitors to the
deck.

The role also has a safety element as well, regular walking of the observation deck is required to ensure that guests are safe and conducting themselves in an appropriate manner.

As with many positions, there are light housekeeping duties, such as while walking the deck tidying brochures or collecting any rubbish along the windows or floors. Frequently checking washrooms, ensure the cappuccino
lounge area is clear of dishes and always inviting for visitors. We require staff members to clean the windows throughout their shift to ensure our guests can always get the best view. Nightly cleaning of the Cappuccino
service area, ticket desk and deck is also required.

The role requires being proactive, approachable and pleasant to all visitors. This position is made for people who enjoy talking to others, learning about others and sharing information and ideas with others.

Hours: Flexible, minimum 24 hours per week.

Vancouver Lookout is open 7 days a week, 365 days.
Rate: Starting at $10.00 per hour.
Note: Ability to speak French, German, Japanese, Spanish, Mandarin or other languages is a great asset.

If interested, send resume and cover letter:
Attn: Manager
Vancouver Lookout at Harbour Centre
P.O. Box 12120 555 West Hastings Street
Vancouver, B.C. V6B 4N6

E-mail: info@vancouverlookout.com

Drop off at our Ticket Desk at 555 West Hastings Street which is located at the corner of West Hastings & Seymour Streets

Fax: (604) 689-5447 (no phone calls please)
You will be contacted by our office for interviews.