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What is the difference between email forwarding and an actual POP3 email account?
Basically, email forwarding just redirects an email written to your domain name (i.e. sales@mycompanyname.com) to a true email box/account (i.e. Johndoe@hotmail.com).
With a POP3 email account, the email sent to your domain name (i.e. sales@mycompanyname.com) will go into your domain name's in-box, allowing you to reply from the same email address.
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Email Forwarding FAQs
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Is the Email forwarding free service the same as an actual POP3 account?
No, the Email forwarding service we provide is a simple "alias" mail forwarding service that will forward your domain name e-mail to an actual POP3 account.
When I go to enter my email addresses on the third level domain information page, only a few blanks lines appear even though you say I can have 100 email addresses. Why?
Initially, only 3 lines appear for you to enter your email addresses in. If you use the available lines and click "Modify", then more lines will automatically appear the next time that you load this page.
How do I get more than 100 email forwarding addresses?
Please contact us and we will assist you.
How do I forward many email aliases to one email addresses? or even everything!
Just use the amazing star "*" record! This record is ready for you to be used. This is a "catch all" option, which means it will catch all the emails not already listed and forward them to a single email address
What is the difference between MXE (Mail Easy) records and MX records?
MXE (Mail Easy) is only for use when forwarding-mail to an IP address (i.e. 209.19.56.20)
MX is used when forwarding e-mail to a mail server name i.e. mail.mailserver.com.
NOTE: the dot "." At the end of the mail server name. You MUST include a dot at the end of any mail server name.
Here are two examples, the first using MXE and the other using MX:
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POP3 Email accounts FAQs
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How much is a POP email account on my domain name?
We sell POP3 email boxes by packages of 10 called Email Paks. Each Email Pak is $19.95 per year per domain name (that means you get to use the entire Email Pak under one domain name at a time).
This is the same price that we used to charge per mailbox. You now get 9 mailboxes for free.
All I need is one POP email account, can I buy just one?
If you just need one, buy an Email Pak and use only one mailbox.
I previously had single mailboxe(s), what happened to them?
If you had a single mailbox on a domain, we converted it into an Email Pak, so you just got 9 free boxes.
If you had multiple boxes (i.e. 3) we have converted them into an Email Pak, so you just got the remainder free (i.e. 7 free boxes). The renewal date of the whole Email Pak being the one of the most recent box you had purchased.
Can I split the mailboxes I get with one Email Pak into several for multiple domains?
Ex: 5 mailboxes for example.com and 5 mailboxes for example.net.
No, each Email Pak is purchased and managed from only one domain at a time.
I purchased an Email Pak and have set up a user. How do I set-up my email software (email client, like Microsoft Outlook or Netscape)?
These are the settings you will need to use:
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- Name/Display Name: Your name
(i.e. John Doe or ACME Sales)
- email address: Alias-you-chose@your-domain-name.com
(i.e. john@thedoes.com or sales@acme.com)
- Incoming email server type: POP (not IMAP)
- Incoming mail (POP) server: pop.your-domain-name.com
(i.e. pop.thedoes.com or pop.acme.com)
- Outgoing mail (SMTP) server: smtp.your-domain-name.com
(i.e. smtp.thedoes.com or smtp.acme.com)
- Account/user ID/name: alias-you-chose@your-domain-name.com
(i.e. john@thedoes.com or sales@acme.com)
- Account/user Password: password-you-chose (case sensitive. This is optional, if you don't want to have to type in this password every time you send or receive mail)
- Account Name: Enter what you would like to identify this account
(i.e. thedoes.com POP mail or acme.com POP mail)
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If you need step by step help on how to configure your email client please some common combinations below:
How do I set-up my online email account?
Your "webmail" is created as soon as you create a mailbox in an Email Pak. All settings are automatically configured and you are ready to go online, login to your account and start sending/receiving email.
How do I login to my online email account (Webmail)?
You first type into your browser this URL: webmail.(the domain you use for this particular email account)
Ex: webmail.example.com to start using info@example.com. Now login with the particular email address you want to use (in this example "info@example.com") and type in the password.
How do I extend a POP3 mailbox?
You will have to renew the entire Email Pak. You will soon be able to renew an Email Pak with all its associated users by going to your POP email management page and clicking renew this Email Pak.
Can I edit users individually?
You can add users individually, and modify their passwords individually, but at this moment you can't modify or delete the user/mailbox name once it has been created.
Can I modify my display name?
Once you entered your display name at the creation of the POP account, you will be able to edit it with all other settings when you login to your "webmail" online.
How many email boxes can I have per domain name?
You can have as many as you want. As soon as one Email Pak gets filled with all 10 email boxes, you can add another one with 10 more.
How do I get a POP email account?
Signing up is easy just follow these steps.
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- Just go to the domain name you want to add a POP3 email account to.
- In the domain control panel, look for the "email Settings" section and click "change".
- Select "POP mail" and click "save changes".
- On the POP3 email configuration page, you need to click the "add an Email Pak" button.
- Checkout your Email Pak.
- Go back to the domain name, and now click "configure" under the email section.
- You can now add and configure users/mailboxes one at a time in your Email Pak by entering the user name and password, and saving your changes
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How do I edit a POP email account?
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- Just go to the domain name you want to edit a POP3 user/mailbox.
- In the domain control panel, look for the "email Settings" section and click "configure".
- In the Email Pak table, edit the passwords you need and click "save changes".
- On this page you can also simply add a user/mailbox if you have any available in you Email Pak. Otherwise you will need to buy a new Email Pak for additional users.
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How do I delete an account
This functionality is coming soon.
What if I use any or all of the mailboxes in my Email Paks for only one month?
The charge is not refundable in whole or part.
How long does it take for the email address to be active?
As soon as you have checked out your Email Pak and your order has been processed, and you have added users/mailboxes, your mailboxes will be ready.
What are the inbound attachment size limitation of the POP account?
10 MB for now.
How much storage space do I have for mail waiting to be retrieved?
10 MB per mailbox.
How long will unchecked mail be held?
Your unchecked emails will be held until you retrieve it or for as long as you keep the service and the domain name stays registered to you.
Can I have POP3 email and mail forwarding set-up at the same time on a domain name?
Not at the moment. We are however considering making this possible in the future.
NOTE to current POP mail service users
On Monday November 25 2002 we will require "Server Authentication" on all POP3 email accounts.
This change is adding security to your account. It is required in order to send email.
This affects you if you access your email with an email client such as Microsoft Outlook, Outlook Express, Netscape...
The simple modifications you need to make to your email client settings are described below:
:::::::::::::::::::::::: Microsoft Outlook Express on Windows: ::::::::::::::::::::::::
- Launch Outlook Express.
- Under "Tools" select "Accounts..."
- Select your account name and click "Properties" to edit your account.
- Click the "Servers" tab.
- Check the "My Server Requires Authentication" check box and the adjacent "settings" button.
- Make sure the "Use same settings as my Incoming Mail Server" radio button is selected.
- Click "OK" buttons twice, and the "close" button. You are finished.
:::::::::::::::::::::::: Microsoft Outlook 2002 on Windows: ::::::::::::::::::::::::
- Launch Outlook.
- Select Tools > E-mail Accounts...
- Select "View or change email accounts"
- Click "More settings".
- Select the "Outgoing Server" tab.
- Check the "My outgoing server (SMTP) requires authentication" box.
- Make sure the "Use same settings as my Incoming Mail Server" radio button is selected.
- Click "OK" button. Click "Next". Click "Finish". You are finished.
:::::::::::::::::::::::: Microsoft Outlook 2000 on Windows: ::::::::::::::::::::::::
- Launch Outlook.
- Under "Tools" select "services..."
- Select "Internet Mail - (your account name)" and click "Properties" to edit your account.
- Click the "Servers" tab.
- Check the "My Server Requires Authentication" check box and the adjacent "settings" button.
- Make sure the "Use same settings as my Incoming Mail Server" radio button is selected.
- Click "OK" buttons 3 times to close and save all the windows. You are finished.
:::::::::::::::::::::::: Microsoft Outlook Express on Macintosh: ::::::::::::::::::::::::
- Launch Outlook Express.
- Under "Tools" select "Accounts..."
- Select your account name and click "Edit" to edit your account.
- Under the "Sending Mail" section, Click the "Click here for advanced sending options" field.
- Check the "SMTP Server Requires Authentication" check box.
- Make sure the "Use same settings as Incoming Mail Server" radio button is selected.
- Close window. Click "OK". Close window. You are finished.
:::::::::::::::::::::::: Netscape 6 on Windows and Macintosh: ::::::::::::::::::::::::
- Launch your Netscape mail client.
- Under "Edit" select "Mail and Newsgroups Account Settings..."
- Click the "Mail and Newsgroups" menu item on the left.
- Select the "Outgoing Server" menu option on the left.
- Check the "Use name and Password" check box and enter your "User Name" (Which is your email address).
- Click "OK" . You are finished.
:::::::::::::::::::::::: Netscape 4.7x on Windows and Macintosh: ::::::::::::::::::::::::
- Launch your Netscape mail client.
- Under "Edit" select "Preferences..."
- Click the "Mail Servers" menu item on the left.
- Under "Outgoing Mail Server User Name" enter your User Name (Which is your email address).
- Click "OK" . You are finished.
:::::::::::::::::::::::: Other email clients: ::::::::::::::::::::::::
- Launch your mail client.
- Find the email account preferences window.
- Find settings for SMTP (aka Outgoing) mail server.
- Check the checkbox which asks if SMTP mail server requires authentication (if necessary).
- Enter the same "user name" (your email address) and password as your incoming (POP) mail server, or click the "use same settings as Incoming Mail Server" radio button.
- Save changes and close your preferences windows. You are finished.
We recommend making those changes by Sunday November 24, 2002 (end of day) so that you will not experience any errors in you email client on Monday.
The changes will work immediately, so you can make them in advance.
If you have any additional questions, please contact the eNom® Support Center.
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