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Terms and Conditions
TickCo Premium Seating is privately owned and in no way affiliated
with any box office, venue or other ticket agency. Our tickets
are sold at above the face value. The price printed on the
ticket will generally not be our selling price. Our prices
reflect the cost and difficulty in obtaining the premium seating
that we offer.
Policies Index
Ticket Ordering Policies
Privacy Policy
Forms of Payment
Corporate Accounts
Shipping
Cancellations / Postponements
Lost or Damaged Merchandise During Shipment
Lost or Stolen Tickets
General Policies
Ticket Ordering Policies
Regular Ticket Orders
These tickets are generally in stock and the customer
knows the exact seating location at the time of purchase.
Since our online ordering function is not in "real time",
occasionally tickets that were ordered are no longer available.
If tickets that were ordered are no longer available, there
is usually an option to purchase tickets in a similar seating
location, at the same or a similar price. Customers are not
obligated to accept tickets other than those originally ordered.
Credit Cards are not charged until we have confirmed ticket
availability. If tickets are labeled "GA" this means General Admission.
Orders over $5000.00 require a Credit Card Authorization Form
to be filled out by the credit cardholder and faxed back to
us along with a copy of the credit card (front and back) and
drivers license. TickCo Premium Seating reserves the right to request a Credit
Card Authorization Form at its discretion.
Once an order has been confirmed, a sales agent will contact
the customer via Email, fax or phone.
Tickets are generally delivered within a few days of order
confirmation or by a mutually agreed upon date.
”Pre-Orders”
”Pre-Orders” Tickets for some events are not obtainable until
closer to the date of the event. ”Pre-Orders” involve tickets
that are purchased in advance and are not currently in stock.
Exact seating locations are not yet available so orders are
taken for general seating locations. Tickets will be delivered
as soon as we receive them. In some cases deliveries are not
made until the week of the event and occasionally as late
as the day of the event. There is no guarantee as to the date
and time tickets will be delivered other than prior to the
event. Please refer to individual event pages or call for
more information. On pre-orders, tickets are guaranteed to be in pairs unless other arrangements have been made.
“Pre-Orders” over $400.00 require a Credit Card Authorization
Form to be signed by the credit cardholder and faxed back
to us along with a copy of the credit card (front and back)
and drivers license. (This form will be generated for you
during the checkout process if ordering online) TickCo Premium Seating
reserves the right to request a Credit Card Authorization
Form at its discretion.
We reserve the right to upgrade tickets to a higher priced
seating location at no additional cost to the customer.
Once an order has been confirmed, a sales agent will contact
you via Email, fax or phone.
Please Note: If a Credit Card Authorization Form is
required to process an order, a copy of the cardholder’s driver’s
license and the front and back of the credit card being used
must be included with the completed form when it is returned
to us. All customer information is strictly confidential and
used only to verify the customer’s identity and prevent fraudulent
activity. Authorization Forms must be returned to us in a
timely manner. We reserve the right to cancel an order if
the proper documentation has not been returned to us even
if the order has been confirmed. Please follow instructions
carefully.
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Privacy
Policy
TickCo has created this privacy statement in order
to demonstrate our firm commitment to privacy. The following
discloses the information gathering and dissemination practices
for this website.
In some cases we require visitors to give us contact and personal
information. This information is used only in replying to inquiries
or processing orders. Our site has security measures in place
to protect against loss, misuse and alteration of the information
under our control. We are the sole owner of any personal information
we receive. Furthermore, we will NOT sell, share or rent ANY
of the information that visitors provide us with.
We collect the following information from all visitors to our
site: the name of the domain through which they access the Internet;
the date and time they access the site; and the web page that
referred them to our page. We use this information to administer
our website and to help diagnose and troubleshoot potential
server malfunctions. We also record the individual (IP) address
of the computers used to access our site in order to protect
against fraud.
External Links
This site contains links to other sites. TickCo Premium Seating
is not responsible for the privacy practices or the content
of such web sites
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Forms
of Payment
Forms of Payment
CREDIT CARDS: We accept all major forms of credit: MasterCard,
Visa, AMEX, Discover, Diners Club, JCB and Bank Check Cards
bearing the VISA® logo. In some cases a credit card authorization
form must be filled out and returned to us along with a copy
of the cardholder’s Drivers license and credit card.
ELECTRONIC FUNDS TRANSFER: From your bank directly to ours.
ON ACCOUNT: It is now possible for some clients to purchase
tickets on account. Please see below for more information.
CHECKS: If time permits payment by check is an option. We accept
cashier’s checks and money orders. Company or Personal
check orders ship AFTER check payment has cleared. This can
take up to 7-10 business days.
CASH: This type of payment must be made in person.
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Corporate
Accounts
Corporate customers have the option of starting an account with
us. Benefits include monthly billing and working with our most
skilled and experienced agents and that's only the beginning.
We possess a strong desire to initiate and nurture long-term
mutually beneficial relationships with all of our clients. Please
contact us if you are interested in setting up this type of
account.
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Shipping
FedEx is used for all shipments and a signature is required
upon delivery for every order. FedEx will NOT deliver to a P.O.
Box so you must provide us with a physical street address.
Most orders for regular season NBA, NFL, MLB and NHL games,
concerts, and theatre are shipped within 24 to 48 hours after
confirmation. Orders for some events are not delivered until
very close to the date of the event. We may contact the customer
to confirm the shipping address prior to shipment. We offer
three different shipping methods:
- Federal Express Priority Overnight - $20
- Federal Express Next day - $15
- Federal Express Two Day Service - $10
International Orders
We do ship Internationally, with various exceptions. We will
contact you in the event that we cannot ship to your location.
Prices to common international destinations are below, all prices
in US Dollars:
- Canada - $45
- UK - $45
- Australia - $45
- Mexico - $45
- Japan - $45
Delivery of Tickets
All delivery times are subject to availability in your delivery
area.
Upon delivery of tickets from FedEx, customer has 48 hours to
contact us about any mistakes or discrepancies about tickets
and/or seating locations. Discrepancies include, tickets shipped are in the wrong section or row, the tickets are for the wrong event or date or the tickets are damaged. In cases like this, every effort will be made to correct the problem. If the tickets ordered are no longer available, and replacement tickets are not an option, the order will be cancelled. The customer must ship the tickets back to TickCo Premium Seating to receive a refund. There are absolutely no cancellations, refunds or exchanges on orders with no discrepancies.
Due to the time sensitive nature of the ticket resale industry, TickCo Premium Seating has fulfilled its contractual duty when tickets are shipped to the address provided by the client. TickCo Premium Seating is not responsible for any incorrect addresses provided by the customer or for the package being returned to sender due to the client not being available to sign for the package at the time of delivery. TickCo Premium Seating will keep packages returned by Federal Express on hand for later re-delivery to the customer. TickCo Premium Seating is not responsible for any customer caused delays in delivery after the order has been shipped.
Prior to the order being shipped, the client is responsible to inform TickCo Premium Seating of changes in the shipping address.
If a shipment needs to be redirected after it has been shipped, the customer may be responsible for a $10.00 address correction fee charged by Federal Express. Any shipment that is requested to be held at a Federal Express location requires a photo ID to pick-up. These shipping methods must be arranged with your sales representative.
Will-Call
Occasionally tickets will not be available in time to ship. In this case all shipping fees will be refunded and the tickets left at a designated will call area for pick-up the day of the event. A photo ID is required for all will-call pickup locations.
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Cancellations
/ Postponements
Event Postponement / Cancellation
If an event is canceled and not rescheduled, the cost of the
tickets minus any shipping or handling fees will be refunded
to the customer unless the cancellation is due to an
act of nature (weather, earthquake, hurricane, etc.), venue
structural issues, war, fire, civil disturbance, any acts
of government, customer inability to obtain transportation,
terrorism, strike, lockout or other labor disputes. There
are no cancellations, refunds or exchanges for postponements,
rescheduling or time change of an event; the
original tickets issued will generally be honored for the
new date and time of the event.
Customer
Cancellations
Once we receive payment the customer CANNOT cancel an order
and receive a refund or exchange tickets for any reason other
than what is specified above.
Golf and Tennis - Partial Event Cancellations
If multi-day events such as golf or tennis tournaments
have one day's play canceled or postponed, tickets purchased
for that date may not be honored for another day’s play or redeemed
for tickets that would. There would be no refund given in this
situation.
*Weather insurance
is available on all golf and tennis events.
Weather Insurance
- Golf
Weather Insurance
- Tennis
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Lost or Damaged Merchandise
During Shipment
If the shipment is damaged to the point
that tickets are no longer usable and cannot be replaced,
or the shipment is lost completely, TickCo Premium Seating will
refund 100% of the purchase price to the customer.
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Lost or Stolen Tickets
We take great pride in our customer service and will always do our best to accommodate you. Unfortunately, because we are not the box office or venue, it is not possible for us to reissue lost or stolen tickets. Please put your tickets in a safe place as soon as you receive them.
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General
Policies
If it is discovered that documentation necessary to process
an order is incomplete due to customer error, the order may
be canceled even after confirmation. In this situation the customer
will be given a full refund.
All times listed are local for the event. Furthermore, all
dates and times are subject to change and should be verified
by the buyer prior to the event.
Due to the nature of our business, delivery of tickets for
certain events could be as late as the day of the event. Under
extremely rare circumstances tickets may not be obtainable
at all. In this case our liability shall be limited to one
and one half times the original purchase price.
Since tickets are bought and sold on an open market, prices
are subject to change at any time before order confirmation.
We reserve the right to cancel an order and give a full
refund at any time, for any reason whatsoever.
Some events and venues enforce age restrictions, i.e. "21
and over". It is the buyers duty to determine prior to purchasing
tickets whether such a policy exists. We will not be liable
for refusal of admittance based on this type of restriction.
Furthermore, it is the customer's responsibility to determine
whether the content of an event is appropriate for either
themselves or others in their party. Some shows and concerts
have adult themes and are not appropriate for children and
others. We will not be responsible for any event with content
that shocks, offends, frightens, angers or traumatizes any
individual or group. There will be no refunds, credits or
exchanges under either of these circumstances.
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