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Thank
you for visiting PartyAndWeddingFavors.com. We are determined
to provide the highest quality products and the best customer
service experience possible. PartyAndWeddingFavors.com has been
proudly providing elegant wedding favors for since 2001. We
provide personalized service that allows you to provide input
during every phase of your order - from product selection, personalization,
design, production, and delivery.
With
PartyAndWeddingFavors.com your order is our number one priority,
and we treat it that way. We are located in Carlsbad, California,
serving customers throughout the entire U.S.A.
How
to contact us:
By
Mail:
6241 Yarrow Dr. Suite F
Carlsbad, CA 92011
Tel
Toll Free: 1-866-5-FAVORS
Fax:
(760) 476-0250
Web:
www.partyandweddingfavors.com
Email:
info@partyandweddingfavors.com
Customer
Service Hours:
9:00am - 5:00pm (Pacific Time) Monday - Friday
Order
Processing and Shipping:
We only ship chocolate Monday, Tuesday and Wednesday. All chocolate
orders are shipped via FedEx Express service (please allow 7
business days for processing). All chocolate shipments require
signature at the time of delivery. No chocolate order will be
left at the place of delivery unless it is signed for. Shipping
with no signature request is possible upon customer request,
however, we are not responsible for packages shipped with no
signature request. Mint tins, life savers and non-personalized
items are shipped via FedEx Ground Service (3-5 business days).
All chocolate shipments are shipped in insulated boxes, with
gel ice during the summer months. Shipping charges are calculated
at the time of checkout.
PAYMENT
POLICY
We accept Visa and Mastercard. Or you may send a money order
for the total amount of the order, including shipping, to the
address above. Please allow an extra 2 weeks for us to process
orders placed by money order.
RETURN
POLICY FOR PERSONALIZED ITEMS
Personalized items, all chocolate and candy items, or orders
made to order are non-refundable. We are not responsible if
you provide the wrong date or misspell text, so please verify
your dates and spelling of the text content very carefully.
Shipping charges are non-refundable. If we made a printing error,
the product will need to be returned to us. All requests for
refunds must be communicated to us within 7 days of receiving
the order. We will either reprint the customers order to their
specifications, or refund their purchase price. If they pay
with a credit card, we will "credit" their card for
the amount of their purchase in a timely manner, or issue them
a refund check if they paid by money order. Cancellations must
be made within 24 hours of placing your order. In an effort
to provide the best quality product, we reserve the right to
modify our wrapper designs at any time without notification.
All returned merchandise must be shipped prepaid freight. No
refunds are given past 30-days of purchase date.
RETURN
POLICY FOR NON-PERSONALIZED ITEMS
All requests for refunds must be communicated to us within 7
days of receiving the order. There is a 20% handling charge
on all returns. Shipping charges are non-refundable. Your order
must be returned in its originally boxed condition. Please contact
us before doing so, so that we may give you return shipping
instructions. If customers pay with a credit card, we will "credit"
their card for the refund amount in a timely manner, or issue
them a refund check if they paid by money order. Cancellations
must be made within 24 hours of placing an order. Defective
products can be returned for replacement of the same exact product,
without a restocking fee being assessed. All
returned merchandise must be shipped prepaid freight. No refunds
are given past 30-days of purchase date.
PRIVACY
POLICY
We have created this privacy statement in order to demonstrate
our firm commitment to privacy. The following discloses our
information gathering and dissemination practices for this website.
This
site may contain links to other sites. Sweet Reflections is
not responsible for the privacy practices or the content of
such Web sites.
Our
site uses an order form for customers to request information,
products, and services. We collect visitor's contact information
(like their email address) and financial information (like their
account or credit card numbers). Contact information from the
order form is used to send orders and information about our
company to our customers. The customer's contact information
is also used to get in touch with the visitor when necessary.
We do not sell information collected from our visitors/customers.
Users
may opt-out of receiving future mailings; see the choice/opt-out
section below. Financial information that is collected is used
to bill the user for products and services. No customer information
is shared with any other firm or entity in any form.
SECURITY
This site has security measures in place to protect the loss,
misuse and alteration of the information under our control.
SSL is used to transfer sensitive information.
Choice/Opt-Out
This site gives users the following options for removing their
information from our database to not receive future communications
or to no longer receive our service.
You
can send email to remove@sweet-reflections.com
You
can send mail to the following postal address:
Sweet Reflections, 6241 Yarrow Dr. Suite F. Carlsbad, CA 92011
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