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Click to view our Web site Analytics sales brochure. |
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For six years, Velaro has been catering to "enterprise class" customers. Our live help solution has been built specifically to meet the needs of larger organizations that have special requirements, including:
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The most customization on the market today, ensuring that Velaro's live help solution integrates perfectly with your company's most important asset: it's brand.
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Business process integration via advanced workflow capabilities. Velaro's workflow solution provides rich support for large multi-user call center environments.
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Call-center quality reporting to help you measure the effectiveness of your overall live help solution, down to each individual agent on staff.
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Guaranteed reliability and uptime, including special hosting options for companies that need ultra-secure solutions with near-zero downtime.
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Do you need an enterprise class live help solution?
Determining which technology vendor your organization chooses can drastically effect the success or failure of your live help initiative. Velaro recognizes the unique needs of your company, and we've written a white paper to help you understand and evaluate any live help service you may be looking at:
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Click here to view the Velaro white paper discussing the special characteristics and needs of a live help solution being deployed within a large enterprise. |
Special Hosting Considerations
For organization's the require the most secure service out of their live help solution, but still want to have to have Velaro offer it via our Software As A Service model, we offer a Private Hosting Service. Velaro's Private Hosting Service provides you with the following benefits:
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Velaro will deploy a seperate version of our application on a private server which will be utilized only by your company.
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Velaro has partnered with a Tier-1 hosting company that offers the most secure and reliable availabilty on the market today. Your private Velaro server will be hosted in a facility that is HIPPA, SOX, and SAS compliant and audited.
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Your own custom domain. You can offer live help via any domain you want. The Velaro implementation team will work with you to coordinate just the right solution.
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The Velaro Private Hosting Service solution is still a subscription service. Velaro is responsible for managing the servers, updating them with the latest software, and ensuring your live help service is always available.
For more information, please contact a Velaro account representative.
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