Wireless Frequently Asked Questions
General and Features
Personal Digital Assistants (PDA's)
Web Enabled Wireless Phones
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General and Feature
Which wireless communication service do I need to use Northwest Airlines wireless functionality?
NWA wireless communication requirements vary by device. See our Chart on the Wireless Homepage.
Is the flight status real-time?
Yes, real-time flight status is available for all Northwest Airlines flights.
How do I know whether my flight notification request was received by Northwest Airlines?
Upon a successful request through nwa.com, you will receive a confirmation message on your PC screen that displays a summary of your request.
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What functions are available at wireless.nwa.com?
- Flight and gate status with current weather: Find/receive current arrival/departure, gate and weather information on any Northwest Airlines or Northwest-designated affiliate partner's flight.
- Request flight status notification: Request a flight status email message to be sent to your email inbox, alpha numeric pager or mobile phone prior to departure or arrival time.
- View/change travel reservations: View/Change your travel reservations prior to travel dates and up to 24 hours after a trip is complete.
- Change your travel plans: Make last minute flight changes on your unrestricted fare E-Tickets and WorldPerks Award Travel-Tickets.
- Flight rebooking - cancelled flights: Rebook an alternate Northwest Airlines flight, from a list of options.
- Fares and availability: View availability and fares of domestic and international flights.
- WorldPerks® account balance: View your current WorldPerks accountalance.
- View timetable : Look up your departure and destination cities, build connections and plan your itinerary before you book your flight.
- Download timetable: Download the Northwest/KLM Timetable to your Palm OS handheld or Pocket PC. Every time you sync your device the Timetable automatically checks to see that you have the latest version. This Timetable is updated monthly.
- Airport maps: Locate your gate in advance.
- WorldClubs directory®: Reference a complete list of Northwest Airlines Worldclubs and affiliated lounge locations.
- Contact Northwest Airlines: A directory of Northwest Airlines toll free phone numbers for use within the United States and Canada.
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Personal Digital Assistants (PDA)
Can I use any handheld/PDA device to access nwa.com from anywhere?
You will need a web-enabled handheld device. Please review the manufacturer's instructions for details.
How do I set up Northwest's wireless service for a handheld/PDA device?
You can bookmark wireless.nwa.com on your PDA. Please contact your manufacturer for specific details.
What is the bookmark for Northwest's wireless service for handheld/PDA device?
You may access Northwest's wireless services at wireless.nwa.com from any handheld/PDA device. Please bookmark the link for easy access.
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Web Enabled Wireless Phone
Can I use a digital phone to use the browser or do I need a specific type of phone?
You will need a web enabled mobile phone. Please contact your wireless carrier for details.
What is the coverage area for Northwest's wireless service for web-enabled phones?
Northwest's wireless service is available wherever wireless web service from your mobile phone carrier is available. Please contact your mobile phone carrier for availability of wireless web service.
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What happens if I lose coverage?
If you lose connectivity for any period of time, any transaction you have not yet completed will have to be reinitiated once you get to a point where you can once again obtain coverage.
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How do I set up Northwest's wireless service for a web-enabled cell phone?
You can bookmark wireless.nwa.com on your web-enabled phone. Please contact your wireless carrier for assistance in bookmarking wireless.nwa.com.
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What is the bookmark for Northwest's wireless service for web-enabled cell phones?
You may access Northwest's Wireless services at wireless.nwa.com from a web-enabled mobile phone. Please bookmark the link for easy access.
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