Return Policy

If for any reason you are unsatisfied with your purchase, Please email returns@xandyrgifts.com for a Return Authorization (RA) number within ten (10) days of receiving your order. The merchandise must be unopened and in a sellable condition. We will only accept orders with a valid return merchandise authorization (RMA) number, and those that are returned within 10 days from the day the RMA was issued. All products to be returned must be unused and in its original packaging.

Please note that we can't accept any returns for the following items:
- products that have been personalized such as products that have been engraved
- for products starting with a CC- item number.
- products that have been opened from their original shrink-wrap packaging
- products that have been damaged

Once we receive your returned merchandise, we will refund the merchandise amount less 10% restocking fee and any shipping charges. For your added security, we advise that you ship all returned merchandise insured against damage through a reputable courier (e.g., FedEx®, UPS™, etc.). XandyrGifts.com is not responsible for the cost of shipping returned items. Credits are not issued to any lost packages, as well as, products that are nonrefundable, which are returned to us. We will not be liable for merchandise that arrive damage or become lost in transit. We reserve the right to reject any returns that do not meet our policy. Moreover, packages that are sent back to us without a return addressee will not be accepted - it will be discarded.

Damaged or Missing Items

If you find a damaged or missing item you ordered, please contact us immediately and we will replace and ship the item immediately. You must save the damaged merchandise and packaging for possible claim by us. You must report to us any damage or missing items within 10 days.