WorldPerks Directory

Note: 1-800 numbers are toll-free numbers and may only be available within the 50 United States, Micronesia and Canada. Outside North America, please contact your travel consultant or local Reservations office.

Australia
PO Box R 868 Royal Exchange N.S.W. 1225
Tel: (02) 9767 4330 Fax: (02) 9767 4334

China
Beijing:
W 501, West Wing
China World Trade Center
No. 1 Jianguomenwai Dajie
Beijing, 100004, P.R. China
Tel: (010) 6505-3505 Fax: (010) 6505-5506

Shanghai:
Suite 207, Shanghai Centre
Level 2, East Podium
1376 Nanjing Xi Lu
Shanghai 200040, P.R. China
Tel: (021) 6884-6884 Fax:800-810-1855

Guangzhou:
C509, China Hotel By Marriott
Liu Hua Lu, Guangzhou, 510015, P.R. China
Tel: 40081 40081 (within Guangdong, Hainan, Guangxi, Yunnan, Fujian, Guizhou and Jiangxi provinces)

Hong Kong
Unit 1908, 19/F, Cosco Tower
183 Queen's Rd Central
Sheung Wan, Hong Kong
Tel: 2526-6777 Fax: 2868-4148

Indonesia
Wisma Bumiputera, 3rd Floor, Jl. Jenderal,
Sudirman Kav. 75, Jakarta 12910
Tel: (021) 522-0512 Fax: (021) 570-1623

Japan
650-35 Nanae,
Tomisato-shi, Chiba, Japan 286-0293

Tel:	0120 120 747 (all Japan)
	0476-31-8000 (mobile)
Fax:	0476-90-5756

WorldAccess: 0120-747-050 Automated Information Systems, toll-free, 24 hours a day

Korea
1/F, Joonghoo Bldg, 61-21 Taepyung-ro
1-ka Choong-ku, Seoul 100-101
Tel: (02) 732-6444 Fax: (02) 732-6445

Malaysia
8.01, 8th Floor, Menara TA One, 22 Jalan P. Ramlee,
50250 Kuala Lumpur
Tel: (03) 2161-5901 Fax: (03) 2164-4648

Micronesia
601 Oak Street, Chisholm, MN 55719-1995, U.S.A.
Tel: 1-800-447-3757 Fax: (218) 254-7567

The Philippines
9th Floor, Athenaeum Building, 160 L. P. Leviste Street
Salcedo Village, Makati City, Metro Manila 1227
Tel: 63 (2) 841-8800 Fax: 63 (2) 814-0531

Singapore
331 North Bridge Road, #08-06 Odeon Towers,
Singapore 188720
Tel: 6336-3371 Fax: 6339-2575

Taiwan
9th Floor, 2 Tun Hwa South Road, Section 1, Taipei 105
Tel: (02) 2772-2966 Fax: (02) 2778-0981

Thailand
4th Floor, Peninsula Plaza, 153 Rajadamri Road,
Bangkok 10330
Tel: 0 2254 0789 Fax: 0 2652 1800

U.S.A. WorldPerks Service Center
601 Oak Street, Chisholm, MN 55719-1995, U.S.A.
Tel: 1-800-447-3757 Fax: (1) (218) 254-7567

Northwest Reservations
Australia Sydney 1-300-767-310
China Beijing (010) 6505-3505
China Shanghai (021) 6884-6884
China Guangzhou 40081 40081 (within Guangdong, Hainan, Guangxi, Yunnan, Fujian, Guizhou and Jiangxi provinces)
Hong Kong 2810-4288
Indonesia Jakarta (021) 520-3152
Japan Tokyo 0120 120 747 (all Japan), 0476-31-8000 (mobile)
Korea Seoul (02) 732-1700
Korea Busan (051) 469-7900
Malaysia Kuala Lumpur (03) 2161-5901
Micronesia 1-800-447-4747 (toll-free)
The Philippines Manila Tel: (02) 841 8800
Singapore 6336-3371
Taiwan Kaohsiung 080-006-070 (toll-free)
Taipei (02) 2772-2188
Thailand Bangkok 0 2652 1010
Vietnam Ho Chi Minh City 84-8 848 3508

U.S.A. Award Travel
Reservations 1-800-44-PERKS
(1-800-447-3757)

Domestic
Reservations 1-800-225-2525

International
Reservations 1-800-447-4747

KLM Reservations
Australia Sydney (02) 9231-6333
China Beijing (010) 6505-3505
China Shanghai (021) 6884-6884
China Guangzhou (852) 2808-2111
Hong Kong 2808-2111
Indonesia Jakarta (021) 252-6740
Japan 0120-468-215 (toll free, All Japan)
Japan 03-5419-1160 (mobile)
Korea Seoul (02) 2011-5500
Korea Busan (051) 464 7977
Malaysia Kuala Lumpur (03) 2711-9811
The Philippines Manila (02) 887-1202
Singapore 6737-7622
Taiwan Taipei (02) 2711-4055
Thailand Bangkok 0 2679 1100
U.S.A. Reservation Domestic 1-800-225-2525
International 1-800-447-4747
KLM European
Reservations KLM Amsterdam (31)-20-4747-747

World Wide Web Addresses
Northwest Airlines nwa.com/asia
KLM www.klm.com
KLM Asia www.klm.com.tw
KLM Japan www.klm.co.jp
Continental www.flycontinental.com

WorldPerks Partner Directory

For retroactive bonus mileage requests, please refer to the addresses below. For reservations, please use the phone numbers provided. Note: 1-800 numbers are toll-free numbers and may only be available within the 50 United States, Guam and Canada.

HOTEL PARTNERS

Best Western International
1-800-Western (1-800-937-8376), 0120-421-234(Japan toll-free) United Tours Co., Ltd, 800-1-100-235(Singapore)
www.bestwestern.com
Retro Credit:
PO Box 42007, Phoenix, AZ 85080-2007, U.S.A.

Caesar Business Hotels
1-877-223-7271
www.caesar-park.com
Retro Credit: contact Caesar Business Hotels

Caesar Park Hotels
1-1877-223-7271
www.caesar-park.com
Retro Credit: contact Caesar Business Hotels

Candlewood^® Suites
Reservations: 1-888-CANDLEW (888-226-3539)
www.candlewoodsuites.com
Retro Credit: Priority Club Rewards

Choice Hotels International^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Clarion^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Comfort Inn^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Comfort Suites^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Conrad^®
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Crowne Plaza^® Hotels and Resorts
1-800-2CROWNE (1-800-227-6963), 0120 489 381(Japan)
1-800-6787-1221 (Singapore) or (65) 6787-1221 (toll charges apply)
www.crowneplaza.com
Retro Credit: send to Priority Club Rewards

Courtyard^® by Marriott
1-800-321-2211
(81-3) 5405-1511 (within Tokyo) or 0120-142-536 (within Japan)
www.courtyard.com
Retro Credit: Marriott Guest Services
Urban Shinbashi Building, 7th Floor, 4-5-1 Shinbashi
Minato-ku, Tokyo 105-0004, Japan
Tel: (81-3) 5405-1513 Fax: (81-3) 5472-3600

Doubletree^®
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Econo Lodge^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Embassy Suites Hotels^®
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Fairfield Inns
1-800-228-2800
www.fairfieldinn.com
Retro Credit: contact Marriott Rewards 1-801-468-4000

Fiesta Americana Hotels and Resorts
1-800-343-7831
www.fiestaamericana.com
Retro Credit: contact Fiesta Americana

Fiesta Inns
1-800-343-7831
www.fiestainn.com
Retro Credit: contact Fiesta Inns

Four Points^® by Sheraton
1-800-325-3535, (81-3) 5423-6021 (Asia) or 0120-003-535 (Japan toll-free)
(852) 2317-3388 (Hong Kong)
www.fourpoints.com
Retro Credit: send to Starwood Preferred Guest.

Golden Tulip Hotels, Inns & Resorts
(81-3) 3475-3434 (Japan), 1-800-221-176 (Australia)
1-800-801-018 (Malaysia), (852) 2965-1999 (Hong Kong)
(65) 6260 8880 (Singapore), 1-800-651-881 (Thailand)
www.goldentulip.com
Retro Credit: Head Office
PO Box 448, 3800 AK, The Netherlands
Tel: +31 33-254-4800 Fax: +31 33-254-4815
frequentflyer@goldentuliptop.com

Hampton Inn^®/Hampton Inn & Suites^®
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Hilton^®
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Hilton Garden Inn^®
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Holiday Inn Hotels and Resorts
Reservations: 1-800-HOLIDAY/1-800-465-4329
0120-381-489 (Japan), 1-800-6787-1221 (Singapore) or (65) 6787-1221 (charges apply)
www.holiday-inn.com
Retro Credit: send to Priority Club Rewards.

Holiday Inn Express^®
Reservations: 1-800-HOLIDAY/1-800-465-4329
0120-381-489 (Japan), 1-800-787-1221 (Singapore) or (65) 787-1221 (charges apply)
www.hiexpress.com
Retro Credit: send to Priority Club Rewards.

Homewood Suites^® by Hilton
Tokyo: (03) 5405-7300
Toll-free from outside Tokyo: 0120-404088
For all others, please contact the Hilton Reservations Worldwide office nearest to you.
www.hiltonhhonors.com

Hotel JAL City
Retro Credit:
4-11, Higashi-shinagawa 2-chome, Shinagawa-ku, Todyo 140-0002, Japan
Tel: 81-3-5460-7381, 0120-58-2586 (Japan toll-free)
Fax: 81-3-5460-7384
www.nikkohotels.com

Hyatt Hotels and Resorts^®
1-800-233-1234, (81-3) 3288-1234 (Tokyo) or 0120-512-343 (Japan toll-free)
www.hyatt.com
Retro Credit:
P.O. Box 27089, Omaha, NE 68127-0089, U.S.A.
Fax: (1) 402-593-9449

InterContinental^® Hotels and Resorts
1-800-327-0200, 0120-455-655 (Japan), 1-800-6245-7615(Singapore toll-free) or (65) 6245-7615 (toll charges apply)
www.intercontinental.com
Retro Credit: send to Priority Club Rewards.

JAL Hotels
Nikko Hotels International
Hotel JAL City
Reservation Center 81-3-3458-3910
Reservation Center (Toll-free in Japan) 0120-58-2586
Retro Credit ; sent to address 4-11 Higashi-Shinagawa, 2-Chome, Shinagawa-ku, Tokyo 140-0002 Japan
Phone 81-3-5460-7381, Fax 81-3-5460-7384
www.nikkohotels.com

MainStay Suites^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

The Luxury Collection^®
1-800-325-DLUX/1-800-325-3589, 0070-800-325454 (Japan toll-free)
(81-3) 5423-6063 (Asia)
www.luxurycollection.com
Retro Credit: send to Starwood Preferred Guest.

Marriott Hotels and Resorts
1-800-228-9290
(81-3) 5405-1511 (within Tokyo) or 0120-142-536 (within Japan)
www.marriott.com
Retro Credit: Marriott Guest Services
Urban Shinbashi Building, 7th Floor, 4-5-1 Shinbashi Minato-ku, Tokyo 105-0004, Japan
Tel: (81-3) 5405-1513 Fax: (81-3) 5472-3600

New Otani Hotels
0120-227021(toll free in Japan)
www.newotani.co.jp/en
Retro Credit: International Marketing Department
4-1 Kioi-cho Chiyoda-ku, Tokyo 102-8578, Japan
Tel: (81-3) 3221-2007 Fax: (81-3) 3221-4149

Okura Hotels & Resorts
1-800-526-2281
www.okura.com
In Japan: 0120-003741 (toll-free)
www.hotelokura.co.jp
Retro Credit: Airline Mileage Desk
Tel: 81-3-3224-7263
Fax: 81-3-3224-7264
ohr@hotelokura.co.jp

OKURA FRONTIER SELECTION
1-800-526-2281
www.okura.com
In Japan: 0120-003741 (toll-free)
www.hotelokura.co.jp
Retro Credit: Airline Mileage Desk
Tel: 81-3-3224-7263
Fax: 81-3-3224-7264
ohr@hotelokura.co.jp

Pan Pacific Hotels and Resorts
7 Raffles Boulevard, #01-050, Marina Square, Singapore 039595
Tel: 1-800-3396-3229 (Singapore toll-free)
Tel: 001-800-3396-3229 (Hong Kong toll-free)
Tel: 0120-001-800 (Japan toll-free)
Tel: 00-800-3396-3229 (Malaysia toll-free)
Fax: (65) 6339-5787
www.panpac.com

Priority Club^® Worldwide
5 Tampines Central 6, #02-18 Telepark, Singapore 529482
Telephone: (65) 6245-2716 (charges apply)
0120-566-955 (Japan), 1-800-245-2711 (Singapore MTF)
Fax: (65) 6260-8336(charges apply)
Email: pc.apcro@basshotels.com

Quality^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Radisson^® Hotels & Resorts
1-800-333-3333, 00531-65-3648 (Japan)
800-96-8356 (Hong Kong), 800-616-1283 (Singapore)
www.radisson.com
Retro Credit:
Radisson Service Center and Radisson Gold Rewards Processing (Attention RPM processing)
Mail Stop 8260, 12755 State Highway 55, Plymouth, MN 55441, U.S.A.

Regent International Hotels
1-800-545-4000, 800-96-8384 (Hong Kong)
00531-61-3333 (Japan), 800-6161-777 (Singapore)
www.regenthotels.com
Retro Credit: send your retro credit request to your local WorldPerks Service Center

Renaissance^® Hotels, Resorts and Suites
1-800-468-3571
(81-3) 5405-1511 (within Tokyo) or 0120-142-536 (within Japan)
www.renaissancehotels.com
Retro Credit: Marriott Guest Services
Urban Shinbashi Building, 7th Floor, 4-5-1 Shinbashi
Minato-ku, Tokyo 105-0004, Japan
Tel: (81-3) 5405-1513 Fax: (81-3) 5472-3600

Rodeway Inn^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

St. Regis^®
1-800-325-DLUX/1-800-325-3589
(81-3) 5423-6063 or 0070-800-325454 (Japan toll-free)
www.stregis.com
Retro Credit: send to Starwood Preferred Guest.

Scandic Hotels
1-800-446-6677
www.hamptoninn.com
Retro Credit: Hilton Hhonors Service Center
PO Box 9003, Addison, TX 75001-9003, U.S.A.
Tel: 1-800-548-8690 Fax: 1-972-788-1818

Shangri-La Hotels & Resorts
1-800-942-5050
(852) 2331-6688 (Hong Kong), 0120 06 7744 (Japan toll-free), (65) 6235-1666 (Singapore)
www.shangri-la.com
Retro Credit: Shangri-La Central Reservations Office
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong SAR

Sheraton Hotels & Resorts
1-800-325-3535, (81-3) 5423-6021 (Asia) or 0120-00-3535 (Japan toll-free)
www.sheraton.com
Retro Credit: send to Starwood Preferred Guest.

Sleep Inn^®
Reservations: 1-800-4CHOICE (1-800-424-6423)
www.choicehotels.com
Retro Credit: Choice Service Center
2697 US Highway 50, Grand Junction, CO 81503, U.S.A.
Tel: 1-888-770-6800 Fax: 1-970-257-1062

Starwood Preferred Guest
Singapore: 6 Temasek Blvd, #40-01 Suntec Tower 4, Singapore 038986
Tel: (65) 6836-7688 Fax: (65) 6836-9355
Tokyo: Seiwa Ebisu Bldg 6F, 1-18-14 Ebisu Shibuya-ku, Tokyo 150-0013, Japan
Tel: (81-3) 5423-6062 Fax: (81-3) 5423-4821

Staybridge Suites^® by Holiday Inn^®
Reservations: 1-800-238-8000, there is no staybridge in Asia Pacific
www.staybridge.com
Retro Credit: send to Priority Club Rewards.

Summit Hotels & Resorts
1-800-457-4000(U.S.), 1-800-801-855 (Australia)
(852) 2965-1902 (Hong Kong), (81-3) 3475-3410 (Japan), (65) 6784-0300 (Singapore)
www.summithotels.com
Retro Credit: fflyers@summithotels.com OR post to
Frequent Flyers, Summit Hotels & Resorts, 2 Thameside Centre, Kew Bridge Road, Brentford, London TW8 0HF, UK

Tokyu Hotel
Excel Hotel Tokyu
Tokyu Inn
Tokyu Resort
(81-3) 3462-0109(Japan)
*North America
(1) 800-428-6598(42-TOKYU) / US&Canada;
(1) 212-490-0456 / Outside US
*Europe
0800-371-163 / U.K.
00800-486-59800 / France & Germany
(44) 207-436-1046 / Other European Countries
www.tokyuhotels.co.jp/en/
Fax: (65) 6339-5787
Retro Credit: 7 Raffles Boulevard, #01-050 Marine Square, Singapore 039595

Traders Hotels
1-800-942-5050, (852) 2331-6688 (Hong Kong)
(81-3) 3263-7071 (Japan), (65) 6235-1666 (Singapore)
Retro Credit: send to Shangri-La Hotels and Resorts

Tulip Inns
1 800 448-8355
Retro Credit: Head Office
PO Box 448, 3800 AK, The Netherlands
Tel: +31 33-254-4800 Fax: +31 33-254-4815
frequentflyer@goldentuliptop.com

W Hotels^®
1-877-WHOTELS, (1-877-946-8357)
(81-3) 5423-6021 (Asia), 0070-800-325-252 (Japan toll-free)
www.whotels.com
Retro Credit: send to Starwood Preferred Guest.

West Coast^® Hotels
1-800 Red Lion (1-800-733-5466)
www.redlion.com
Retro Credit: Contact GuestAwards
GuestAwards Service Center
201 W. North River Drive, Suite 100, Spokane, WA 99201, U.S.A.
1-800-325-4000 Ext. 6385
Fax: 509-459-6015
guestservice@guestawards.com

Westin Hotels & Resorts
1-800-WESTIN1, (1-800-937-8461)
(81-3) 5423-4811 (Rest of Asia) or 0070-800-325959 (Japan toll-free)
www.westin.com
Retro Credit: send to Starwood Preferred Guest.

CAR PARTNERS

Alamo Rent A Car^®
www.alamo.com
creleations@goalamo.com
Reservations: 1-800-GO-ALAMO (1-800-462-5266)

Dollar Rent A Car
www.dollar.com
Dollar Rent A Car, Inc.
Attn: Frequent Flyer Mail Stop 5W6
P.O. Box 35250
Tulsa, OK 74153-0250

National Car Rental^®
www.nationalcar.com
1-800-468-3334,
Monday - Friday,
8 AM - 9 PM EST
National Car Rental
Customer Service
Department
208 St. James Ave.
Charleston, SC 29445

Thrifty Car Rental
www.thrifty.com
Reservations: 1-800-THRIFTY (1-800-847-4389)
Retro Credit: Thrifty Rent-A-Car System Inc.
Attn: Loyalty Department
5310 East 31st Street, CIMS 1077, Tulsa, OK 74153, U.S.A.
Please go to thrifty.com/contact/loyalty programs miles/points help

TELECOMMUNICATION PARTNERS

IT&E;
IT&E; Customer Service Center
Tel: 646-8886 Fax: 646-4723
P.O. Box 24881 - GNF, Guam 96921

Japan Telecom
Telecom Club
0088-22-8892 (Japan toll-free)
www.japan-telecom.co.jp/consumer/others/telecomclub/index.html

KDDI
KDDI Customer Service Center
0077-777 (Japan toll-free)
www.kddi.com

Global Com
0120-815-776 (Japan toll-free)
www.globalcom.jp/

ONLINE PARTNERS

NetMile
Customer Service Center
E-mail address: support@netmile.co.jp
Japan 03-5728-2929

WorldPerks Mile Mall
Customer Service Center
03-5436-8626
Fax 03-4523-1016
E-mail address: customer@milemall.jp

RESTAURANT

Dining For Miles
Customer Service
03-5436-8795
Fax 03-4523-1016
www.dfm.dining.ne.jp

CREDIT CARD PARTNERS

Citibank VISA^® / MasterCard^®
24-Hour CitiPhone Service

Guam		(1-671) 477-2484
Hong Kong		(852) 2860-0333
Indonesia		(62-21) 252-9999
Japan		0120-003-081 (local in Japan) (81-3) 3472-6700 (outside of Japan)
Malaysia		(60-3) 2383-0000
Philippines		(63-2) 995-9999
Singapore		(65) 6225-5225
Taiwan		(886-2) 2576-8000
Thailand		(66-2) 232-2484

www.citibank.com

DC Card
DC Happy Present
Japan 03-3464-1561

Diners Club^® International

Australia		1-300-360-060
Hong Kong		(852) 2860-1888
Japan		0120-074-024 (local in Japan)
		(81-3) 3570-1200 (outside of Japan)
Malaysia		(60-3) 2161-1055
Philippines		(63-2) 887-9188
Singapore		(65) 6416-0905
Taiwan		(886-2) 2576-5888
Thailand		(66-2) 238-3660

JCB
JCB Information Center
0120-015-870 (Japanese)
(0422)40-8118(English)

Taishin Bank - Taiwan
24-Hour Customer Service:
(02) 2655-3355
Auto-fax number:
(02) 8798-9098
www.taishinbank.com.tw/card

FINANCIAL SERVICES

Fidelity Investment - Japan
0120-933-822 (local in Japan)
www.fidelity.co.jp/fbsj