Northwest Airlines Restructuring

A Letter to Our Customers

Questions & Answers About Our Restructuring

An Important Message to Customers

Northwest has voluntarily filed for bankruptcy protection under Chapter 11 of the U.S. Bankruptcy Code. The bankruptcy process will enable Northwest to continue its transformation into a new-era carrier in keeping with the permanent changes that have affected the airline industry, such as rising labor costs and a doubling of fuel prices over the past two years.

Customers can continue to book travel on Northwest Airlines with confidence. There will be no difference in your travel experience with Northwest - from ticketing and check-in to boarding, in-flight service and baggage claim.  The WorldPerks program also remains unaffected. There will be no change to frequent flyer mileage accrual, redemption, or Elite benefits. Members will continue to earn and redeem miles according to the current WorldPerks program guidelines.

Thank you for your continued support of Northwest Airlines.

Doug Steenland

President and Chief Executive Officer

Northwest Airlines, Inc.