Welcome to Customer Care at Gtahotels.com

Recently (July/August) we booked hotels with yourself, the Sheraton in Krakow and also the Espande in Prague for five of us. I have been meaning to e mail you sooner, to say thank you so much.

Both the hotels were outstanding, of a very high standard, excellent price and the staff at both were a credit. You were extremely helpful and efficient in organizing this for us and I cannot put into words how impressed we were with your customer service and standards.

I would like to take my partner to Cologne Germany for the Christmas markets on 22nd December for two nights returning on 24th and require a city centre hotel, do you have any hotels you could recommend to a similar standard and cost to the others you organized for us on our previous trip. Thanking you in anticipation for your help once again.

Thank you for checking. I did download the voucher, and in fact have retyurned from our trip. I was very pleased with your company, everything went smlothly and the accomodations were quite good and just as advertised. I'll certainly use your company for future reservations.

Dear Caroline,
I am extremely impressed with your very quick responses to the requests we have made, your customer service is outstanding and the information you have supplied exceptional.
With thanks for all you help and patience, we appreciate it very much.
Thanks,

My family and I have just returned from the Vendome in Brussels (booked through yourselves). We had two rooms for four nights and were made very welcome. The hotel provides good service, an excellent breakfast and well furnished rooms with safes included. We are already looking at booking through you again and £ for £ this was every bit as good as priceline - the main differences being tax included and I choose the hotel. Many Thanks for a great service .

Thank you so much for the really excellent service you provided us with. Having never booked a hotel reservation online previously, I was worried about security issues around payment etc. however your staff, and especially Caroline made everything extremely easy. And I'm impressed how you can squeeze the prices that much.We will highly recommend your company to friends and use you on future trips.

Hopefully, we shall be able to rearrange for the back end of this year but have to wait for the outcome of the hospital "trip" - obviously, if we do, we shall come back to you as we have been most impressed by your service.

I checked a number of other sources and gtahotels.com rate of $76/night was better than any of the other's best discounted rate. The hotels were excellent, check in and out was made so easy, and your sales department was so helpful and responsive to any question we had. Thank you for helping to make our trip so enjoyable and easy. I will use your service again.

Just a brief note. In all of years we have used the internet for reservations, I can't recall ever working with anyone so responsive and pleasent. I think it refects very well on you, your character and you abilities, to handle such a minor request with such professionalism. Again, thank you for your help

I really liked your service, we have never used the Internet before in making hotel reservations and were extremely happy. The price is significantly lower than I was able to get otherwise, and your service has been superb. Thanks again.

I found an amazing hotel room in the heart of downtown Rome for $67/night at gtahotels.com! The process of booking accommodations was easy, reliable and accurate. The best part was the money we saved! Since then, I've shared the www.gtahotels.com web site with all of my friends and I will use it again

Thank you for booking my room at the Ambassador Hotel in Istanbul. The hotel's location was close to everything, and the service there was excellent. I told anybody that would listen how is www.gtahotels.com

Dear Caroline,
thank you very much for your prompt answer and excellent service. I will return to you when I need another booking.

I have never used the Internet before in making hotel reservations and were extremely happy with your service and prices. The hotels were excellent, check in and out was made so easy, and your sales department was so helpful and responsive to any question we had. We have already recommended the website and your services to several friends here in the USA.

Many Thanks,

I wanted to take a minute to let you know how very pleased we were with the service, prices, and hotels we arranged through gtahotels.com on our trip to Athens, Greece this summer.

In addition to my several questioning e-mails while I was trying to choose hotels, we even called gtahotels.com from Athens to change accommodations. Each contact I had with your personnel, (Kylie, Luz who was especially helpful, and a young man who called us in Greece with information) was professional, and your folks seemed truly interested in making the trip work the way we wanted it to. They were willing to make an extra effort to be sure all details were accurately and efficiently taken care of. This was my third experience booking hotels through the internet; each has been just fine, but I am now committed to trying to continue to book through gtahotels.com. My husband and I are teachers; we often travel in the summer, as do many of our friends. We will be using you again next year and we will be recommending you widely.

Please commend particularly Luz and thank all those who helped us.

I tried Gtahotels for the first time and got several search results, including one for an upscale hotel in Dubai for only $49/night. It was nice to have the extra money to spend on some great food and on shopping. Next time, rather than spending all that time doing research, I am confident I can trust gtahotels.com and just go there for the best price...

Thank you.

Thank you for your prompt and efficient service, and for the excellent discount on the price of the hotel. We are thrilled!

Yours sincerely,

Thank you so much for your advice. You gave me a satisfactory service. It is difficult to find an honest reservation service and we were worried at first, but everything went very well and we were very happy with the hotel and the price. No doubt, I will use you again

Dear GTS Reservation Team,
Thank you so much for updating my new request quickly.
I could confirm the new hotel voucher.
Again, I appreciate your kind and quick support.
We're looking forward to staying the Royal Olympic Hotel soon with great enthusiasm.

Dear Gta hotels,
Thank you for all your help. You were even helpful when I canceled, and the downpayment was back on my credit card asap. Really appreciated your service and low rates. I will be booking with you again. Thank you for your help Caroline!

Thank you very much. I do wish to let you know that I had a very pleasant experience, booking my reservation through you. Your reservation agents have been very courteous and helpful AND efficient. This means a lot to me, and I will not hesitate to use your services again in the future, or recommend you to others.

Dear Nesli,
Thank you for the prompt response and notification. I appreciate your help. Best regards,

Dear Mauricio,
Many thanks for your help in booking the Hotel Florida Norte. A really good hotel which we all enjoyed.
Many thanks once again,

Dear Gtahotels Thank you for the great and professional work. I need to have another two days in the same hotel that im in Now.. (Holiday Inn City Center - Brussels). Could charge me for two extra night (5th sept. & 6th sept.) and send the reservation to the hotel ASAP plz since im in the hotel now and the current rate are very hight. I check the rate on the net its.. 85 US$ per night and i tried to made online booking its not going through. I appreciate your help and fast response

Thanks for your assistance. Our hotel in Rome, Italy was amazing and completed a wonderful trip abroad. I was probably more estactic than most as our savings were more than half of the normal rate of the room. I must admit that I was skeptical about booking with you because I thought the price was too good to be true...glad i trusted my instincts. :)
Thanks,

Dear Dimitria,
Thank you for such a quick response! GTAhotels is a great web-site, it is pity I learned about it only 2 days ago. Everything went so well until the last click ("submit reservation"). The first part of my reservation information was the following.
City: Strasbourg
Hotel: Grand Hotel Strasbourg
Check-in: 09-01-2005
Check-out: 14-01-2005
Adults(s): 1
Room info: 1 single room
I would appreciate it so much, if you could help me.
Yours sincerely,

Dear Dimitria, Thanks indeed for your quick reply. Now I feel that I can trust You and I wouldnt hesitate to make another reservation for my next travel, now I know your policy. Thanks for Your kind behavior.

I wanted to thank you all for doing such a great job. I had booked through you folks back in October for the same hotel and everything went perfectly.
My friend and I are hoping to get back to Amsterdam in the spring. We will absolutely book through you again.