Frequently Asked Questions (FAQ's) Ordering How do I place an order? How do I add another item to my order? When I click on [Add to Shopping Card] why do I get a message [Sorry, the item you have selected is out of stock]? How do I pay for my purchases? Is your site secure? How do you ship my order, or can I select how it is shipped? When will my order be shipped? Do you ship outside the United States? Will I owe sales tax on my order? Can you ship my order to someone else as a gift? I placed an order, but I did not receive any email confirmations, what does that mean? I placed an order, how do I print a copy of it? Where is my order, what if it arrives late or not at all? How do I order a ring in a particular size, or re-size? Can I track my order shipment? Shopping Cart I put items in my Shopping Cart, but how do I find my Shopping Cart again? I clicked on [Add to Shopping Card] but nothing happens, what do I do? I put items in my Shopping Cart, but how do I look at them again to remember what I ordered? I have more than one quantity for the item I want to buy in my Shopping Cart, how do I correct that? How do I order more than one of the same item? How long will my Shopping Cart selections remain available? What is CVV2 Security Code and where to find it? Navigation and Viewing How do I make sure I am seeing the most up-to-date pages? Returns What is your return policy? I received a gift purchased from you that I would like to return, is that possible? Repairs How do I get something I purchased from you repaired? How do I get something repaired, though I did not purchase it from you? General How do I get on your mailing list? Do you have a catalog? What is the purity of the gold you sell? Do you offer quantity discounts? How can I contact you? Where do you get all your jewelry from?

Answers to your Questions How do I place an Order? All items on our website have [Add to Shopping Card] links when they are available for purchase, so you can add them directly and easily into the Shopping Cart Order Form. When you are done shopping, you may view your Shopping Cart by clicking on the [Shopping Cart] link found in the page header or wherever else you find it. You can select shipping methods and get your total automatically. Despite this automation, all completed orders will still be reviewed by a person to get the details right for you! Your payment and shipping information is gathered in an encrypted form over a Secure Server for data transmission protection. You may also call us at (954)447-9232 to place your orders during our shop hours. If you call and get a voice mail then please leave a detail message with call back number, we may be busy with in-store customers at that moment (we are a real store!) but one of our associate will return your call within 24hours. No matter how you order, your personal sensitive data is retrieved and used only by us, no third parties. A person reviews and processes your order, and a person sends you a detailed confirmation email. If your order includes special instructions in the "Comments" section of the order form, a person will read carefully and follow through on all the details. You have the opportunity to change or cancel your order before it is shipped. A person is available by email or telephone to assist you during business hours and beyond (we are not quite a 24/7 operation). Back to Top How do I add another item to my order? After you click [Add to Shopping Cart] for your first item, you will be taken to the Shopping Cart. If you want to add another item to your order, Click on the [Return to Store] button located at the top right conner. This will take you back to the page you were viewing before, and you can continue browsing the website for more items! Clicking on [Add to Shopping Cart] or [Shopping Cart] will take you back to your Shopping Cart again! Back to Top When I click on [Add to Shopping Card] why do I get a message [Sorry, The item you have selected is out of stock]? In most cases, we remove any item that we do not have in stock, but occasionally an order will come in immediately prior to you placing your own order, and the item will become unavailable before the order button has been modified! Another possibility, is that you are viewing a page that has been updated, but your computer is showing you an older stored (cached) version of it. To make sure you are seeing the most recent version of our web page, click "Reload/Refresh" on your browser toolbar...more about this. Back to Top How do I pay for my purchases? For domestic orders we accept all major credit cards (Visa, MasterCard, Amex and Discover card) We no longer accept personal checks for on-line purchases (we had one too many orders whose checks never arrived) but we do accept Direct Wire Transfer. When you use your credit card at Samanjewelers.com, we do not capture your funds immdediately. For your own protection, we charge your credit card only if the item you have ordered is in stock and ready to ship that same day. You may buy at our web-store with confidence. Back to Top Is your site secure? We guarantee that every transaction you make at Saman Jewelers will be 100% safe. The Saman Jewelers site was developed to support secure online purchasing through secure socket layer (SSL) technology; using 128 Bit encryption. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. All information that you provide during the shopping process is encrypted for your protection. (You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer.) Furthermore, information provided to us as a result on your online purchase is completely confidential and will not be disclosed or sold to any other party. Back to Top How do you ship my order, or can I select how it is shipped? Yes you can. We have multiple shipping options, choose one that suite your needs. Back to Top When will my order be shipped? This depends on our Shop Hours and the day/time of day your order is retrieved from our computer or called in. Your order for in-stock items usually ships out within 2 weekdays. We will confirm the shipping or delivery date in an email confirmation. If delivery time is critical, please feel free to contact us in advance of ordering! Back to Top Do you ship outside the United States? Currently, our online credit card processor limits us to accept any international order but we can still fullfil order for outside the United States if the payment method is via Bank Wire transfer or using Certified Bank Check. When international customer are interested in any items on our website, they need to send a detail email message. We can hold the item for 5 days to receive their funds. Once we receive the funds and the funds are clear successfully we send the confirmation via email and ship the items very same day. Back to Top Will I owe sales tax on my order? Orders shipped to a Florida address will be charged a 6.0% sales tax on merchandise, excluding shipping. No tax is added on orders shipped anywhere else...well, that's the Florida law, and they need the money... Back to Top Can you ship my order to someone else as a gift? We are happy to send your order out as a gift! On the Shopping Cart, enter the gift recipient address for the correct shipping address. On the CheckOut form, you will enter both the gift recipient shipping address, as well as your credit card billing address. You can also provide additional instruction in the comments field. Please note... if you do not tell us that this is in fact a gift, then we assume that your order is NOT a gift, so your name and receipts name will be included in the package! Back to Top I placed an order, but I did not receive any email confirmations, what does that mean? You should received TWO emails from us after placing an on-line order. The first is automated, and is sent immediately after your order is submitted, the second is sent by a person after reviewing your order to confirm shipping dates. If you received the first email, then the second will arrive within 12 hours (excluding weekends). If you did not receive the first, then the most likely problem is a wrong email address entered in the Shopping Cart. Please contact us at (954)447-9231 or send us a email at customerservice@samanjewelers.com with your order and contact information. Back to Top I placed an order, how do I print a copy of it? You can print the "Thank You" screen that appears after your order is submitted and accepted, using the Print feature of your Internet Browser. You will also receive an email receipt for your order, which you can print from your email system. Back to To Where is my order, what if it arrives late or not at all? After you placed your order, we emailed you with a delivery date by the carrier method you selected. If it is now beyond that date, please contact us for tracking information (all orders by UPS and FedEx can be tracked en-route). Expedited shipping services offer a money-back guarantee. In the rare and unfortunate circumstance that your package is permanently lost in transit, we will either replace the item or refund you in full. Back to Top How do I order a ring in a particular size, or re-size? Because of the unique handmade designs and limited production, we do not carry multiple ring sizes of the same style. If you like any ring that is not your size, you can email us for the possibility of re-sizing and we will let you know if it is doable or not. Back to Top Can I track my order shipment? Yes, you can. In your 2nd email from us (confirmation email about shipping dates), we also provided you a tracking information, that is available for all packages shipped! Use the tracking number on the USPS or FedEx tracking websites to see the status of your shipment (available by the end of the day your package is shipped). If you did not get the tracking link from us in an email, contact us with your name and order number! Back to Top I put items in my Shopping Cart, but how do I check my Shopping Cart again? You can go back to your Shopping Card any time by clicking in the [Shopping Card] link at the top menu bar. Back to Top I clicked on [Add to Shopping Card] but nothing happens, what do I do? Occasionally there is a hang-up in the processing of your order request before getting to the Shopping Cart, so you experience a "delay" or "freezing". In most cases, the item is put into your Shopping Cart right away, but you cannot see this! Technical people tell us that the software's complex code (script) pulls information from many computers and needs to communicate back to your particular computer, and along the way a small hang-up can occur. Most of the time the problem may resolve if you re-click on [Shopping Cart ] button. You can always refresh or open a new browser window to restart again if the problem persists. Back to Top I put items in my Shopping Cart, but how do I check my Shopping Cart again? You will notice that all (or part) of the item description in your Shopping Cart will be underlined. This is a link to the enlarged image and description page for that item. If you click on this, it will take you to that particular page...but do not click on [Add to Shopping Card] again, it is already in your Shopping Cart!. You may go back to your Shopping Card by clicking in the [Shopping Card] link at the top menu bar or browse other Categories from the left menu bar. Back to Top I have more than one quantity for the item I want to buy in my Shopping Cart, how do I correct that? You may have clicked on [Add to Shopping Card] twice, causing this to happen. Simply change the quantity to 0 and choose Update My Cart. Back to Top How do I order more than one of the same item? Please note, that we carry unique and limited production pieces, so we may only have the ONE available! Some time we may have multiple pieces for the same design, so always call us in advance before placing the order for more than one of the same item. Back to Top How long will my Shopping Cart selections remain available? Items you have put into your Shopping Cart may remain in your Cart for up to 24 hours, until you complete CheckOut and place your final order. Until the order is completed with payment, though, your merchandise is not set aside for you, and could be ordered by someone else and sell out. But enjoy browsing our website at your leisure, selecting items you think you want, then go back to it and make your final decisions! Back to Top What is CVV2 Security Code and where to find it? After you have entered your credit card information for payment, there is a space requesting the Card Verification Value, which requires that you have the credit card in front of you! We will be unable to process your credit card order without this, as a security precaution for you. Where to find CVV2 code? It is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number. Back to Top How do I make sure I am seeing the most up-to-date pages? We make changes to SAMAN JEWELERS website daily! If you wonder whether the page you are viewing is current, simply click on "Reload/Refresh" in your browser toolbar. If you ALWAYS want your browser to check for the newest page, because many computers are set up to economize downloads by saving or "caching" recently viewed files, the following steps may be taken in your browser settings: Internet Explorer... 1. Select the Tools pull-down menu. 2. Select Internet Options. 3. Select the General tab. 4. Under Temporary Internet Files, select the Settings button. 5. Under "Check for newer versions of stored pages," select "Every visit to the page." Netscape Navigator... 1. Select the Edit pull-down menu. 2. Select Preferences. 3. Under the Advanced option, select Cache (you may need to click the + symbol next to Advanced to see this). 4. Under "Compare the page in the cache to the page on the network," select "Every time I view the page." 5. Click OK. You may want to check the "Help" available for your particular version of browser, and make a note of how your browser was set BEFORE you make any changes to it...in case you want to change it back! Back to Top What is your return policy? If for any reason you do not like the item you have bought, you may return it for an even exchange or a store credit, within ten business days, an evidence of that may be required. we will ship you the new item as soon as we receive the one you have shipped back to us. we will charge the difference if any, to the same account used originally. Please send the items for exchange with a note, describing the item code of the item you want in exchange, your address, phone number and email. You may want to insure your return; we cannot be responsible for lost or misdirected returns. The address to return is the same that is on the invoice you receive. If you have any questions regarding your order, please feel free to contact us at (954)447-9232 or send us a email at myorder@samanjewelers.com Back to Top I received a gift purchased from you that I would like to return, is that possible? If for any reason you do not like the item you have bought, you may return it for an even exchange or a store credit, within ten business days, an evidence of that may be required. we will ship you the new item as soon as we receive the one you have shipped back to us. we will charge the difference if any, to the same account used originally. Please send the items for exchange with a note, describing the item code of the item you want in exchange, your address, phone number and email. You may want to insure your return; we cannot be responsible for lost or misdirected returns. The address to return is the same that is on the invoice you receive. If you have any questions regarding your order, please feel free to contact us at (954)447-9232 or send us a email at myorder@samanjewelers.com. Back to Top Expert repaire Services. Yes, we do in house repairs for the items that are purchase from us as well as the pieces that you have purchase from some other jewelers. Repair charges varies on a case-by-case basis. Repairs we handle by mail usually require a shipping/handling charge. Even if the item cannot be replaced or repaired after evaluation by us, shipping/handling charges may still apply. If you need something fixed or replaced, email us with your name*, where you are from*, Item number, item description, where & when purchased, and the nature of the problem. Back to Top How do I get on your mailing list? We maintain an email list for customers who indicate they want to be on our list while placing an order. We email special offers and news to existing customers, and this is our only mailing list. Back to Top Do you have a catalog? Our website is the perfect tool to show you a wondrous array of hand made and imported jewelry from various parts of the world. Because of their unique or limited production nature the designs keep on changing but we change our website offering daily! A printed catalog for that reason could not possibly for us...so the answer is No, however we have about 2500+ items on the web, which are all in stock, any item which gets sold out is removed within a few hours and new items are added to the website each day. Back to Top What is the purity of the gold you sell? The gold items we sell are 22 karat in purity, which is 91.6 percent gold in any metal, there is also some precious stone jewelry which is made in 21 karat gold purity. Back to Top Do you offer quantity discounts? Most individual items offered on our website are currently available in a quantity of ONE for immediate shipment. If you would like to Special Order a larger quantity of one or more items, please see send us an email at customerservice@samanjewelers.com with your requirements or contact us at (954)447-9232 and we would explore the possibilities. Back to Top Where do you get all your jewelry from? Most of the jewelry we sell is imported from various places around the world including Pakistan, Indian, Middle-East (Dubai and Saudi Arabia)and Far East (Malaysia and Singapor).. Back to Top