Shipping / Policies

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Shipping and Handling Costs

Order total:	Shipping & Handling
$ 0.00 - $24.99	$ 6.50
$25.00 - $34.99	$ 7.50
$35.00 - $44.99	$ 8.50
$45.00 - $54.99	$ 9.50
$55.00 - $64.99	$10.50
$65.00 - $74.99	$11.50
$75.00 - Over	Free

Delivery policy

We will make every effort to fill orders and ensure safe arrival as quickly as possible.

Orders are processed within 2 to 3 business days, if not sooner.
We use UPS and USPS to deliver all of our packages. Your order will be delivered in 2 to 5 business days depending on geographical delivery location. Please allow extra time for delivery during holidays.

If there is an unusual delay in filling an order, we will notify you by e-mail.

Delays caused by circumstances beyond our control (i.e. UPS errors, inclement weather) will not warrant a refund of shipping charges.

Orders received on weekends and holidays will be processed on the next business day.

Refund Policy

Please do choose carefully!!
Due to the nature of our products, items are sold as final sale. We do not refund.
All orders are carefully packaged to minimize possible damage and breakage.
We do not take responsibility for goods damaged in transit once they leave our warehouse, however we may refund a portion of your order in such cases.
If your order has been damaged or destroyed due to improper handling whilst in transit, you should fill out a damage report with the delivery agent.
You may be eligible for full compensation from the delivery agent.
You must have ALL original packaging.

Please note: Shippers will not honor a damage complaint made a week later!

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not wish to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

If you have any questions please email CustomerSupport@KerryScentedCandles.com

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