How
does Tradeshowmax offer such great savings??
Buying factory-direct and dealing in very high
volume. We sell wholesale to the customer.
How can I order a display?
The quickest ways to order displays are via our
telephone number, 1-800-507-4493
or by fax, this web site and e-mail. It's our
goal to help you get the display you need as soon
as possible.
When should I order a
display?
We suggest that you order well in advance of your
next trade show so that the display can be available
for effective use at the appropriate time. Don't
wait until the last minute!
What
forms of payment do you accept?
We accept Visa, MasterCard, American Express which
are great for expediting shipment. Company checks
or money orders at time of order will also expedite
shipment. Please call a sales representative if
you need to overnight shipment of orders or checks.
How much is shipping?
Shipping depends on where you are located and
how soon you need the product. We can ship anywhere
in the world. Most of our business is done in
North America. Ground shipment is usually around
$85.
How are displays shipped?
We normally ship FedEx Ground within the USA but
can ship other ways including Overnight once your
display is ready for shipment. When you are ready
to go to the show, most displays can be shipped
by package carriers including ground, overnight
or checked as airplane baggage.
Many of our displays are in constant use traveling
across the country every few days. Other clients
purchase several displays so they can be stored
at other locations or be readily distributed.
What is your lead-time?
How long will it take to get my display
shipped?
Our standard lead time on all 55 colors is 3-5
business days. Black, blue and silver can ship
same or next day and is always in stock. Most
graphics have a 5-7 business day lead time from
the day your artwork is approved.
Does the shipping case
have wheels?
Yes. One person should have no problem transporting
the display.
What file formats do you accept for "output
ready" graphics?
We accept Adobe Illustrator 8.0 or later, Adobe
Photoshop 5.0 or later. Quark Express 3.3 or later.
Please click the graphics
button in the main navigation bar for more detailed
information. Files must be sent on disc or uploaded
via FTP
to our site. Small files can be sent via e-mail.
Why buy from Tradeshowmax.com?
Because we have a great selection of Tradeshowmax
displays at super prices to help promote your
product or service to a wide audience at trade
show events. Plus we can provide large format
graphics to compliment your display. Great Displays!
Great Prices! We've been in business for many
years and can furnish references upon request.
How do the fabric panels
and mural graphics connect to the frame?
Both types of panels connect using a magnet-to-magnet
connection.
How long does it take
to set up? Is it easy?
Set up usually takes about 15 minutes
if it's your first time. After that it's usually
10 minutes. All of our products come with easy-to-read
instructions.
How much do your exhibits
weigh?
our 10' unit only weighs 95 lbs. fully packed
and can ship on any airline. Some airlines charge
a $40-80 fee due to 50-70 lb. limits.
What other products
do you offer besides pop-up displays?
Banner stands, portable panel systems, portable
tables and tabletops.
What kind of warranty
do you offer?
We offer a 3-day 100% money back guarantee on
everything we sell. All of our frames have a lifetime
warranty; panels have a 90-day warranty. The 3-day
warranty does not start until you receive your
exhibit.
What is Frontrunner
fabric?
Frontrunner fabric is textured loop material which
accepts most velcro-type dots or strips to affix
graphics. The fabric looks a little like carpet
and has become very popular as a covering for
trade show booths.
View
available colors chart.
How long will my display
last?
For many years, if handled properly. The graphics
can be easily updated as your products and messages
change.
What are the most important
considerations in planning a trade show booth?
With so many companies competing for your potential
client's attention at a trade show, it is important
for your trade show booth to look attractive and
draw attention, clearly showing WHO YOU ARE and
WHAT YOU'RE SELLING. Often you have only a few
seconds to grab a potential client's attention
before they walk on past. Attractive displays
and large format graphics help grab the prospects
attention!
Which display is best
for me, a floor model or table top?
Most people find floor displays the most effective,
and they feel they get the most impact for the
investment. The floor models usually create larger,
more attractive, eye-catching displays than the
tabletops. Additionally, you avoid the renting
or search for tables to use. The 10' pop-up is
probably the most popular display in the industry.
Do I have to use a Velcro
or Frontrunner (fabric) type display?
No, for maximum attention you can use huge graphics
instead of fabric, or you can use a combination
of graphics and fabric. You can start with fabric
to hang your graphics on then later switch to
graphics (in place of the fabric). If you plan
to use the display and your company has several
products or services to offer, you may wish to
use fabric and hang your graphics on the fabric
with velcro tabs. That way you can have alternate
cases of graphics and simply take the appropriate
ones with you.
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Warranty Policy
All of our products are guaranteed to
perform under normal trade show use as follows:
One Year Warranty
All of our pop up frames (10ft, 8ft and tabletops)
come with a limited lifetime warranty in normal
use.
All other products have a one year normal limited
warranty against manufacturers defects under normal
show conditions. That means if it breaks while
you are setting it up or taking it down at a show,
we will repair or replace the hardware at our
option. If you run it over with your car or it
falls out of an airplane, it's not covered.
Return Policy
If for any reason you are not satisfied
with the quality of any hardware, flooring, etc.
you buy from us , you may return it in unused
condition in the original packaging within 10
days of purchase for a refund. Special order items
such as fabric panels in colors other than black,
blue and silver are not returnable unless they
are defective in which case we will repair or
replace them. If color is critical on fabric panels,
please request a sample swatch before you place
your order. Colors on computer screens are not
100% accurate. Graphics are not returnable but
again, if there is a defect that is our fault
we will replace them with the identical graphics
at no charge. No, you can't decide to change the
graphics and have us redo them at no charge.
There is a restocking fee of 10% for unused
products that are returned.
Products that have been used in any way
are not returnable.
Products are considered used if they have footprints,
scuffs, kinks, scratches or are dirty. Please
check your order carefully upon arrival and if
something is damaged please let us know immediately.
If the carton is damaged, please check contents
while FedEx is still there if possible and if
the contents are damaged, don't accept delivery
or ask them to note it on your receipt.
Shipping costs are not refundable.
If there is nothing wrong with the product and
you would like a refund, you have to pay for the
return shipping costs.
We use FedEx. If products are received damaged,
or if we make a mistake and ship the wrong quantity
or color of product, the customer will not incur
any costs to fix the error. If there are any problems
or questions with your order please call our customer
service center, toll free at 1-800-507-4493
and ask for your customer service rep or sales
office.
Warranty Returns
If any Tradeshowmax.com.com product fails in
normal use within the warranty period, please
call your Tradeshowmax.com account rep for a Return
Authorization number. Products returned without
an RA number will not be accepted.
The customer will be reimbursed for shipping
costs incurred relating to shipping back defective
product when products are received by Tradeshowmax.com.com
and determined to be defective merchandise.
We are here to help you. Please call us anytime
with any questions or concerns regarding anything
you buy from us. Thank You.
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