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HELP TOPICS
1. About PedalCars-PedalPlanes.com
2. Why Buy from Pedal Cars-Pedal Planes.com?
3. Contact Information
 4. Yahoo! Top Service Award 		5. Minimum Advertised Pricing or MAP Price
6. Yahoo! Buyer Protection Program
7. Returns Policy
8. Reciprocal Link Exchange

About PedalCars-PedalPlanes.com

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PedalCars-PedalPlanes.com is a UTAH based eCommerce website. Our relationship with some of the best quality pedal car manufacturers means that you can take advantage of our extremely low prices for all your gift needs. Thank you for trusting us and we hope you'll come back soon. PedalCars-PedalPlanes.com is an eCommerce site owned and operated by Barbican Enterprises.

PedalCars-PedalPlanes.com will soon be one of the highest rated sources to find pedal cars and pedal planes on the internet.

Why Buy from PedalCars-PedalPlanes.com?

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We at PedalCars-PedalPlanes.com realize that you have many options for your gift and toy needs, and we appreciate you shopping with us. We feel that by utilizing a combination of personalized customer service and extremely competitive prices, you can trust Pedal Cars-PedalPlanes.com with your family shopping needs today and we hope in the future as well. Thanks again for visiting our site!

We know that there are many online stores to choose from when it comes to shopping for toys and gifts. What sets PedalCars-PedalPlanes.com apart?

We truly understand the meaning of customer service. 

We pride ourselves on providing top-notch customer service, low prices and the best products from quality manufacturers.

PedalCars-PedalPlanes.com is a Yahoo! Store merchant. Our customers have given us their highest ratings for overall satisfaction in their feedback submitted to Yahoo!. In fact, the overwhelming majority of our customers have rated us "excellent" (the highest possible rating). As a result of our customers' positive ratings, we have been honored with the Yahoo! Shopping Top Service Award.



We offer great prices for every product, everyday.

We believe that we offer the best combination of price and service on the internet. We invite you to shop around. We are confident that our everyday prices (and shipping charges) are some of the lowest around.

We never bait you with a low price and overcharge for shipping.

We believe in serving our customers honestly and fairly. That is why we will never advertise a low-ball price for a product, only to hit you with an exorbitant shipping charge at checkout.

We stand by every product we sell.



We protect you against fraud.

As a PedalCars-PedalPlanes.com customer, you can shop with confidence and peace of mind because all of your purchases are automatically protected against fraud by the Yahoo! Store Buyer Protection Program.

Also, all orders placed through PedalCars-PedalPlanes.com are processed using the Yahoo! Store secure server platform, which utilizes state of the art, industry-standard 128-bit SSL encryption.

In addition, credit card numbers are permanently deleted from our database 30 days after the date you place your order. (We retain credit card numbers for 30 days in order to process any refunds, credits or exchanges.)

We respect your privacy.

We have a strict policy against disclosing your private contact and billing information (including your e-mail address) without your permission. 

Contact Information

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E-mail:

General information info@pedalcars-pedalplanes.com
Feedback service@pedalcars-pedalplanes.com 
Ordering questions sales@pedalcars-pedalplanes.com
Returns, credits & exchanges returns@pedalcars-pedalplanes.com
Link Exchange webmaster@pedalcars-pedalplanes.com 
Privacy questions info@pedalcars-pedalplanes.com
Corporate Information admin@pedalcars-pedalplanes.com

Postal mail:

Barbican Enterprises
c/o PedalCars-PedalPlanes.com
836 N. 60 E.
American Fork, UT 84003

  • Note:  In-person order pick-up is not available.


Telephone:  In an effort to minimize our overhead and offer the lowest prices possible, we currently do not accept telephone orders. However, if you would prefer to place your order by telephone, please e-mail us at sales@pedalcars-pedalplanes.com with your telephone number and best times to call. We will then contact you by telephone to take your order.

Yahoo! Top Service Award

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As a Yahoo! Store merchant, we participate in the Yahoo! Shopping Merchant Rating System. PedalCars-PedalPlanes.com's 5-star customer service rating was awarded by Yahoo! based upon the following criteria:
The Star System
Yahoo! Shopping takes merchant ratings very seriously. Below is the star system used to rank Yahoo! Shopping merchants. Merchants with a rating of less than two stars are removed from Yahoo! Shopping.

Merchant
Rating

Description
Top Service Excellent / Top Service -- The five-star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in the Merchant Rating System, and customers who have ordered from that store have given it the highest ratings.
4.0 Stars Very Good
3.0 stars Good
2.0 stars Fair
1.0 Star Poor
Icon

Description
Featured Merchant Featured Merchants are advertising partners whose stores offer a proven online shopping experience. Featured Merchants may not participate in the Merchant Rating System, and have paid Yahoo! for premium placement within Yahoo! Shopping search results.

How are merchants rated?
The Merchant Rating System is an integral part of Yahoo!'s program to guarantee a positive, high-quality online shopping experience. The rating system gathers feedback from shoppers about Yahoo! Shopping merchants and then uses the feedback to determine an overall rating for that merchant. The system is weighted so that the merchant's overall rating reflects the majority of customer ratings. If most customers rate the store positively, the rating will reflect this. The overall rating is displayed next to the store name whenever it appears in the Yahoo! Shopping pages.
Minimum Advertised Pricing or MAP Price

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To keep the market fair, our distributor has asked us to comply with their MAP, or minimum advertised pricing guidelines. This means that we cannot advertise a price below the MAP price that has been established for all pedal cars and pedal planes. In ALL cases, the actual selling price will be much lower. Just check out each model for its "Instant Rebate" that's applied when you add it to your shopping cart. No credit card is required to check the actual price or shipping and handling, and you will be under no obligation to purchase anything by placing items in your shopping cart to check total costs.

Yahoo! Buyer Protection Program

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As a Yahoo! Store merchant, we participate in the BUYER PROTECTION program. In the unlikely event of fraud, the Yahoo! Buyer Protection Program provides an additional measure of safety.

Fraud is defined as:

1. Paying for an item that is not received;

or

2. Receiving an item that is materially different than what is described.

More information:


Return Policy

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We accept returns up to 45 days after the purchase date. The item must be in unused and resalable condition, and must be returned in its original packaging along with all original parts. Please contact us first at returns@pedalcars-pedalplanes.com to obtain a Return Authorization Number, as well as return instructions.

Due to fees charged to us by our merchant account provider, we must assess a return fee of 5%, or the shipping charge - whichever is higher, for all returns that do not involve a defective unit. We do not want to assess this fee, but we lose time and money if we do not.

Reciprocal Link Exchange

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We would LOVE to exchange links with anyone and everyone that has a family friendly website.

To request a link exchange, please contact us at this email address:

webmaster@pedalcars-pedalplanes.com



PedalCars-PedalPlanes.com goes to great lengths to insure your online safety and privacy. PedalCars-PedalPlanes.com is 100% safe! YOUR SAFE SHOPPING IS GUARANTEED! We use the latest secure transaction technology to guarantee a safe and easy shopping experience everytime. Visit our Privacy Policy page for more information.

Sales Tax:

Any item shipped to a Utah address can expect to pay local sales tax, depending on which county you live in. No tax will be applied to ANY item shipped outside of Utah.

When should I expect delivery?

You will receive a Tracking Number as soon as we receive it from our carriers. Virtually all our products leave the warehouse by the next business day after you order; many times it's the same day. After the product leaves the warehouse, standard UPS shipping times apply. Depending on your location and the volume being handled by our carriers at the time, is from three to seven business days within the USA.

How safe is my credit card information?

When you buy from PedalCars-PedalPlanes.com, your credit card purchase is processed in real time by secure eCommerce servers run by Yahoo!. Then your order is encrypted with PGP before being sent to us. Your card couldn't be safer! So please...buy with confidence. Your card will be billed by Barbican Enterprises.