Site Assistance
Select any of the following general issues to learn more about getting the most out of Equifax products and our website:
Registering
Registering is simple. We just need some basic information to verify your identity, access your credit information, and approve your credit card purchase. Once you've registered, your service begins right away.
Your Profile
About Your Username
You select your own username when you register to purchase an Equifax product. Your username is a minimum of six characters and must contain both letters and numbers. You will be asked to also select a secret question to help you remember your username. A secret question may be “What is your mother's maiden name?" or "What is my favorite teacher's name?"
Your username is used, in conjunction with the password, for secure access to your Equifax account to view the products and services you have purchased.
Your username will be available as soon as you complete your initial purchase, as long as the username you request is not already in use -- in which case you will be asked for a different one. If you change your username, your new username is also available immediately, as long as the new username selected is not already in use.
About Your Password
You select your own password during registration for an Equifax product. Your password is a minimum of six characters and must contain letters and numbers.
Your password, in conjunction with your username, is used for secure access to your Equifax account to view all products and services that you have purchased.
Forgot Your Username and/or Password?
If you forgot your username and/or password, click on "Forgotten Username or Password?". Your password will be available as soon as you complete your initial purchase. After supplying an answer to your secret question, plus some other identifying information, you will be able to reset your password. Your new password will be emailed to the address listed in your Equifax Member Profile.
Updating Your Profile
You can change your username, password, secret question, or email in the Equifax Member Center by clicking on the 'My Profile' link. To go to the Equifax Member Center to change your information, click here. Your password is available immediately after you change it.
You can change your username, password, secret question, or email as often as you like, although we recommend doing so infrequently so that you do not forget them.
Selecting and Changing Your Email Address
When you sign up for any Equifax service, you enter an email address that allows us to contact you with pertinent information. We never share your email address and use it only in ways that we inform you of when you sign up. For more information, see our Privacy Policy.
Why We Need Your Social Security Number
Your Social Security number allows us to access your credit information, while verifying your identity. Your privacy is our primary concern. Be assured that all of your information is secure, and we will never disclose it to third parties without your consent. For more information, see our Privacy Policy.
Newsletters and Product Updates
Equifax sends a monthly newsletter and periodic product updates to offer you tips about credit-related matters, to tell you about exciting new offers, and to keep you informed about new services we develop to help you take control of your credit and privacy concerns.
You can always change your mind about whether or not to receive our newsletter and product updates in the Equifax Member Center.
Logging In and Out
Each time you visit the Equifax Member Center, you'll need to enter your username and password. This helps to protect your personal information.
When you finish using your Equifax products after a session, be sure to click 'log out', which you'll find at the top left of every page. To further protect your information, we recommend that you close your browser after logging out as well.
Member Center
The Equifax Member Center provides you with easy access to your online Equifax products. Access is gained by logging in here, using your current username and password.
Benefits of Membership
Equifax members enjoy a range of benefits reserved exclusively for them:
- Immediate online access to your purchased Equifax products
- Access to purchase history and product history
- Exclusive access to the Equifax Customer Care Center seven days a week
- Exclusive offers on Equifax products
No Added Fees
There is no fee directly associated with Equifax membership. The only way to become a member is to purchase an Equifax product from this website. In doing so, you will automatically generate an account along with a username and password, and you will have immediate access to your products via the Member Center.
Accessing Your Products in the Member Center
Once you order your product, visit the Member Center and click on the product link. You can return to the Member Center as many times as you like and view your products as long as they are available to you.
Security and Encryption
In the United States, you can order all Equifax products online with confidence using Netscape and Internet Explorer, since they support the recommended 128-bit key length encryption SSL (Secure Sockets Layer). International versions support 40-bit encryption.
SSL and 128-bit encryption
If you have Netscape Navigator, simply select 'Help' from the Menu Bar, then click on 'About Netscape' and you will obtain a screen of information including the version.
If you see language referring to 'International Security', then your browser does not support 128-bit encryption. If you see language referring to 'U.S. Security' or 'Domestic Security,' then your browser does support 128-bit encryption.
If you have Internet Explorer, go to a secure page (a secure page uses the prefix 'https'). With your cursor positioned anywhere on the secure page, click on File (from the main menu), then Properties. Click on the tab marked 'Security' and look under the heading 'Privacy strength.' It will show you have 128-bit or 40-bit encryption.
To See If Your Session Is Encrypted
If you are running Netscape Navigator, look in the lower left-hand corner of the browser. You will see a small key as an indication that your session is running in an encrypted mode. When your session is not encrypted you will see a broken key. If you are using Internet Explorer, you will see a lock icon displayed in the bottom right corner of the window when you are on a secure page.
To See If 128-bit Encryption Is Enabled
If you are using Netscape Navigator, it is possible that your 128-bit encryption feature may be disabled.
To verify, select 'Options' then 'Security Preferences' then 'General.' There should be a check next to the 'Enable SSL v2.' Click on the 'Configure' button. The 'Configures Ciphers' window will appear.
Make sure the first item ('RC4 encryption with a 128-bit key') is checked, then click on 'OK'. Microsoft Internet Explorer does not allow you to turn the security features off.
Contacting Equifax
For Internet Support Issues
First login to the Member Center. After clicking on the 'Contact Us' button you can contact the Equifax Customer Care team at the phone number or email address listed.
To Discuss or Dispute Your Credit Information
You can contact Customer Care at the telephone number listed on the top of your credit report, if your Equifax Credit Report™ was purchased via the Internet. For mail copies of the Equifax Credit Report™, the phone number is located in the top right corner of the credit report. You must have a current copy of your Equifax Credit Report™(within the last 60 days).
To Discuss Your Credit Score
First login to the Member Center. After clicking on the 'Contact Us' button you can contact the Score Power® team at the phone number or email address listed.
Privacy
Please visit our Privacy Policy and Terms of Use for more information on privacy.
